Service Improvement and Delivery Manager (Outpatients)

Betsi Cadwaladr University Health Board
BCU wide - TBC
£49,244 to £55,438 a year per annum
Closing date
4 Jun 2023

View more

Other Health Profession
Band 8A
Full Time
An exciting opportunity has arisen for an experienced individual to support the BCUHB Outpatient Improvement & Efficiency Programme.

Main duties of the job

As a senior professional manager working at senior level across the organisation with considerable freedom to act, the post holder will play a key role in supporting the development and implementation of the Outpatients key objectives and service transformation priorities. This will help to deliver services that provide optimum patient care, ensure efficient use of resources and promote a culture that is progressive and inclusive while achieving financial balance.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job description

Job responsibilities

The post holder will lead the implementation of projects aligned to improving services in a sustainable way. They will manage project team(s), which will include dedicated project resources contributing to project delivery. The post holder is expected to mentor colleagues supported by the Outpatient Programme Support Manager and transfer skill in order to grow service improvement and project management capabilities.

The post holder will use their influencing skills to make fundamental and wide ranging changes to the way we work, overcoming resistance along the way.

Person Specification



  • Educated to at least Masters level or equivalent level of knowledge and experience at an influential level
  • Evidence of recent personal development in the delivery of change management


  • Project Management Qualification
  • Service Improvement credentials



  • Previous NHS experience, working at a senior level


  • Application of key Welsh Government targets and policies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Betsi Cadwaladr University Health Board


BCU wide - TBC

BCU wide - TBC

LL17 0LJ

Any attachments will be accessible after you click to apply.


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