This job has expired

IT Technical Architect

Portsmouth Hospitals University NHS Trust
£43,742 to £50,056 a year
Closing date
1 Jun 2023

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Other Health Profession
Band 7
Contract Type
Full Time
Job summary

Are you an enthusiastic and self motivated person who enjoys being part of a team and undertaking a wide variety of duties? If so this may be the opportunity for you.

If you are a technical expert looking for a rewarding opportunity within the National Health Service, this position has the ability to enhance your career. Portsmouth Hospitals NHS Trust prides itself on being a leader in healthcare services for the population it serves and this includes the required enabling IT architecture.

The digital department has 80+ staff with abroad range of skills and experiences. We pride ourselves on our culture of working together for the benefit of patients. We are located less than a mile from Fratton train station, in a recently refurbished building with great facilities and free parking. The adjacent retail park includes a number of food outlets, a supermarket and several gyms.

This is a great opportunity for someone with the right attitude to gain a wealth of new skills and experience as well as mentor others. We are a busy Department, so you will be expected to be flexible in your approach and juggle the priorities and demands of your work. You will need to be able to keep calm under pressure.

Main duties of the job

We're looking for a technical solutions architect that can make a difference in a challenging hospital environment. Candidates should have solid experience in technologies such as Microsoft Windows, VMWare, Citrix, Mobile Device Management, and Storage Platforms. Experience of clinical application infrastructures would be an advantage. You will be working as part of team of architects on the delivery of a number of technical strategic projects. Your work will ensure our Enterprise Architecture is fit for purpose and continue to ensure the demanding security requirements to protect patient data.

You will have the opportunity to:
  • Design, develop and deliver modern infrastructure solutions.
  • Assist in requirements identification and producing specifications.
  • Design, plan and execute implementation plans.
  • Create and maintain technical documentation.
  • Contribute and adhere to technical principles, best practices and procedures.
  • Communicate with a wide range of stakeholders.

Ideal candidate:
  • Theoretical and specialist knowledge across a number of infrastructure platforms: Microsoft Azure, Server Virtualisation, Desktop Virtualisation, Messaging, Storage Area Networks, Security.
  • Experience in project delivery of technical projects.
  • Experience of design and analysis of systems/infrastructure which meet security standards and are resilient in the event of disaster.
  • Proficient in supplier liaison to achieve effective outcomes.
  • Experienced team player.

About us

The Trust is committed to driving excellence in care for our patients and communities and was rated good by the Care Quality Commission report published 2020 and became a University Hospital. We are ranked as the third in the country for research; embedding education and training across the organisation and we continuously strive to achieve our core values which are at the heart of everything we do. The Trusts main hub is the Queen Alexandra Hospital, starting life as a military hospital over a century ago and now one of the largest hospitals on the south coast and you may have seen us on the TV series Nurses on the Ward. The Trust provides comprehensive secondary care and specialist services to a local population of 675,000 people across South East Hampshire. The Trust employs over 8,000 staff and are #ProudtobePHU; our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because its the right thing to do, but because it makes our hospital stronger. If you share our values and our enthusiasm for providing outstanding care and support for patients, colleagues and our community you will find a home at PHU. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans status, colour, religion, disability, sexual orientation and beliefs.

Job description

Job responsibilities

Play a leading technical role in the provision of effective, efficient and fully integrated ICT services that maximise their availability and integrity for end-users and optimise the value gained by the Trust from its investment in Digital technologies. This will be achieved by:
  • Designing complex new and modified ICT systems that address ICT security, performance and availability requirements.
  • Leading on software and hardware installations, specifications, testing and service transition.
  • Supporting the Trust in meeting business objectives by identifying potential technology innovations, engaging with the business over how these can be exploited and, where approved, leading their implementation.
  • Acting as champion for the departments ITIL processes, providing professional guidance in and execution of Incident, Change, Release, Problem, Performance, and Availability Management.
  • Ensuring all systems hosted within the Trust Data Centres are operating at their optimum performance, availability to IT users and integrity of their data.
  • Providing technical expertise and professional support to the Service Delivery team.


System Design & Hosting
  • Working on complex IT systems and modifications to existing IT systems, with partners, vendors or colleagues.
  • Specifies user/system technical requirements, including the overall management of the system implementation and transition into Service Delivery.
  • Designs and completes detailed analysis of systems/infrastructure which meets security standards and are resilient in the event of disaster.
  • Designs and executes test plans, to verify correct operation of completed system implementations.
  • Documents all work using required standards, methods and tools.
  • Prepares and maintains operational documentation for relevant system software within the Trust Data Centre. Advises other staff on the correct and effective use of system software.
  • Collects performance data to monitor system efficiencies against either published service level agreements or vender best practice thresholds. Monitors both resource usage and failure rates of installed systems and provides feedback to Operations and Support Team.
  • Gathers performance statistics from the hosted systems to enable recommendations for the tuning of System Infrastructure.

Software and Hardware Installation
  • Initiates the software builds ready for loading onto the target hardware. Conducts a series of tests and records the details of any failures.
  • Produces test specifications as required for testers to follow, carries out fault diagnosis relating to extreme complex problems as part of installations, reporting the results of the diagnosis in a clear and concise manner.
  • Installs or removes hardware and/or software, using installation instructions and tools, follows agreed standards.
  • Adheres to the IT Change and Release Management Process for all changes.
  • Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated.
  • Contributes, as required, to the development of installation procedures and standards.

Infrastructure Developments/Innovation
  • Contribute high-level specialist expertise to the development and innovation of IT technical strategies and wider digital strategies as appropriate.
  • Manage the successful implementation of new or modified architecture elements within approved IT projects to meet project timescale and budgetary targets.
  • Keep abreast of IT developments and technologies in order to effectively carry out the duties of the post and make recommendations for bringing benefits to Trust IT users and improving service delivery.

Business Analysis
  • Works with colleagues and IT users to investigate operational requirements that contribute to improvements in the application of IT and the development of new or changed processes/procedures and infrastructure.
  • Takes part in customer meetings and assists in presenting issues and solutions both orally and in writing.
  • Documents work using the required standards, methods and tools within the Trust Project Management Policy.
  • Advise colleagues and customers in defining acceptance tests for new and existing ICT system developments.

ITIL Processes

Change & Release Management
  • Produce, schedule and appropriately manage Requests for Change in line with the Trusts Change and Release Management process.
  • Prepare appropriate communications to customers and IT users to explain the purpose, impact and if required the risk assessment of technical changes.
  • Prepare software and hardware implementation procedures with test plans, fall back contingency plans.
  • Installs and tests new versions of system software.

Problem Management
  • Diagnosis of complex and recurring IT incidents in order to reduce the number of IT service failures and improve the IT user experience.
  • Conduct trend analysis resulting in the identification of complex faults within the ICT Infrastructure, create workarounds and implement a permanent fix to the root cause.
  • Conduct major problem reviews with the intention of identifying what went wrong, right and what can be done to improve the response in the future.
  • Maintain the IT Problem Management Information database, to demonstrate the effectiveness of the process, impact of the problem resolution, outstanding known errors, workaround, and contribution to the annual service improvement programme.
  • Advise and train other staff on the best available workaround for incident resolution to known errors.

Incident Management
  • Following agreed procedures, provide advice on systems, and IT services as part of incident resolution.
  • Provides an effective interface between IT Users and service providers, including external commercial suppliers where applicable.
  • Ensures incidents resolution are documented, external commercial supplier progress checked, and ensuring all relevant diagnosis information is provided to external commercial suppliers for error resolution and incident analysis.
  • Enables the IT Service Delivery function in meeting the performance management programme by influencing the delivery model for meeting KPIs for incident management.
  • Provides information on updates and known errors to colleagues within IT Service Delivery. Interprets highly complex technical or procedure manuals on behalf of non technical IT Users and colleagues.
  • Provides routine training for colleagues within IT Service Delivery in incident diagnosis, resolution, known solutions and changes in availability.

Availability & Performance Management
  • Initiates network management systems software and appropriate analysis equipment to collect routine network load statistics, model performance, and create reports as required.
  • Initiates proactive maintenance plans for routine collection of ICT System and Network information ensuring performance against agreed service level agreements.
  • Initiates network management tools to investigate, diagnose and resolve network problems within service level agreement tolerance, working with IT Users and external suppliers as required.
  • Initiates standard procedures and tools, carries out defined tasks associated with the planning, installation, upgrading of IT Systems within the Network Operations Centre.
  • Using standard procedures and tools, carries out defined backup of data, verification of data and restoration of data and IT Systems.

  • Maintain knowledge of industry best practice relating to Security processes and technologies and their relevance to the Trust.
  • Implement security technologies in line with and to support Trust security strategies and IT infrastructure development.
  • Assists with the setting of security policies and influences IT Users in defining their needs for new access rights and privileges.
  • Provides professional advice for enquires related to clinical information and personal information security.
  • Provides professional technology subject matter expertise advice to the departments business contingency planning and provide training and mentoring to other staff within the IT department.

Person Specification



  • Degree level qualification or equivalent in computing or related field.
  • Technical accreditation in at least one or more of the following; Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), Certified Virtualisation Expert (CVE) or Citrix Certified Architect (CCA).
  • ITIL Foundation Certificate.
  • Evidence of contin
    Any attachments will be accessible after you click to apply.


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