Clinical Service Manager

The Royal Orthopaedic Hospital NHS Foundation Trust
£58,972 to £68,525 a year Per Annum Pro-rata if part time
Closing date
31 May 2023

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Other Health Profession
Band 8B
Contract Type
Job summary

We have 2 very exciting opportunities for experienced and talented individuals to join our senior management team to support the teams working within our service operations teams at the Royal Orthopaedic Hospital Birmingham (ROH). Working as the Clinical Service Manager you will be responsible for the operational management of the teams.

As a key member of the senior operational team, the Clinical Service Manager will be integral to the delivery of the strategic vision and plan for the ROH.

The successful candidates will be able to maintain and strengthen strong working relationships will all stakeholders both internally and externally e.g. with all other Trusts and Suppliers.

A commitment to further develop a high-quality service with the passion and tenacity to succeed in a rapidly changing healthcare environment whilst ensuring we maintain our reputation for a positive patient experience.

Main duties of the job

Main duties and responsibilities

Lead and manage the individual services in partnership with the Clinical Service Lead whilst sustaining effective working relationships with the divisional team, consultant medical staff, and senior nursing team ensuring that the operational requirements of the directorate are effectively managed and co-ordinated.

To develop patient focused services, identifying future financial, capital and workforce requirements and ensuring that contractual and performance targets are met.

To work with clinical colleagues to establish and monitor protocols of care provision in order to deliver efficient and effective care pathways which improve patient outcomes and reduce lengths of stay.

Actively contribute and lead service and other meetings, working co-operatively with clinicians within the service

To continually question and challenge the status quo looking for new and innovative ways to improve service delivery to make the most effective use of resources and ensure services are patient focused

About us

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

Job description

Job responsibilities

With an impressive track record of operational delivery, you will demonstrate:

-High level leadership and influencing skills to support the transformation of the organisational culture and service delivery in line with the trusts overall strategy.

-A driven, inspirational and collaborative leadership style and a demonstrable track record of success in a complex healthcare organisation.

-Significant operational management experience with clear evidence of delivering tangible outcomes including achievement of national standards.

-High-level operational and strategic business planning skills to ensure delivery of the organisational annual plan and corporate objectives.

-An ambition and passion to drive through a commitment to improving patient services with continual performance improvement working with multidisciplinary teams.

-A commitment to service improvement, empowering and engaging clinical and operational leaders to identify new ways of working to deliver efficiencies and meet the changing needs of patients.

Person Specification

Education and Qualifications


  • Degree of equivalent professional academic qualification.
  • Masters Degree or equivalent level of experience



  • Senior Management experience within the NHS
  • Proven track record of delivering against set objectives and achieving key targets, demonstrating continuous and quality improvements


  • Previous NHS experience of managing Cancer / Oncology pathway

Knowledge and Skills


  • Able to effectively work with members of different professions and across organisational boundaries

Any attachments will be accessible after you click to apply.


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