Job summary

The Geriatrics and Frailty Team are looking for a passionate and caring individual who has a keen interest in Quality and Safety who can support us to continue to provide high quality care to our patients. You would need to have strong administrative skills and a good understanding of clinical language and terminology. You will provide coordination for clinical quality and safety as well as patient experience in the Geriatrics and Frailty Team. It would be an advantage to have a good working knowledge of the Quality and Safety agenda and its constituent components and the you would support effective coordination between the various strands of patient's safety and quality as well as patient experience; including incident investigations, complaint management and the risk register. The Geriatrics and Frailty Team are supportive and our focus is improving the quality of care we provide to our patients.

Main duties of the job

The post holder will provide co-ordination for clinical quality and safety as well as patient experience in the Geriatrics and Frailty Division.

The post holder will be expected to have a good working knowledge of the quality and safety agenda and its constituent components. Supporting a wider clinical governance team, the post holder will support effective co-ordination between the various strands of patient safety and quality as well as patient experience; including incident investigations, complaint management, and the risk register.

The role will include providing support to individual investigations, risk assessment and incident reviews within the division. The post holder will lead on ensuring clinical and nonclinical governance is managed appropriately, including health and safety and estates risks and issues

About us

Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.

As we recover from Covid-19, we're proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive forour teams to innovate and change.

We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We're also pleased to be part of the NEL Cancer Alliance.

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person Specification

Skills and Abilities

Essential

• Presentation skills

Desirable

• Ability to chair meetings

Personal Qualities

Essential

• Ability to work autonomously

Exerience & Knowledge

Essential

• Experience dealing with patients or customer complaints via face to face communication.

Desirable

• Relevant experience working within complaints and incident management.

Any attachments will be accessible after you click to apply.

162-5008-SW