Service Manager

Cambridgeshire & Peterborough NHS Foundation Trust
£50,952 to £57,349 a year per annum, pro rata
Closing date
8 Jun 2023

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Other Health Profession
Band 8A
Contract Type
Full Time
Job summary

The Adult and Specialist Directorate are looking for a full time dynamic, highly performing Service Manager for our Primary Care Mental Health Service, Dual Diagnosis teams, and HAY digital and engagement team.

We are looking for someone who has experience of management, is proficient in collating and analysing data, and who demonstrates excellent leadership skills, including a track record of delivering high quality, evidence-based services for Service Users and their families.

The successful post holder will have a coaching style, encouraging staff to make decisions and be innovative in their practice. You will need to have a focus upon the wellbeing of staff within your line of responsibility as well as ensuring the teams are meeting their Key Performance Indicators.

You will need to be able to develop the arguments for change and articulate these to others with an openness and honesty that breeds trust and shows that you are an exemplar of the Trust's values.

Main duties of the job

Responsible for the service management and delivery of excellent, high quality, patient focused, and effective clinical services within your area of responsibility ensuring service targets and objectives are delivered as set out in the business plan. Evidence of budget management and able to deliver financial balance and value for money.

Ensure that all aspects of service delivery, service development and quality improvement are focused on patient and carer experience, patient safety and clinical effectiveness. Establish excellent relationships with clinical staff, leaders and external stakeholders successfully developing high quality clinical services in response to evidence-based practice and commissioner requirements.

Ensure that all care pathway services within the area of responsibility meet their quality objectives and comply with the governance requirements of CQC, NHS Improvement, and the Mental Health Act.

Please note for this role you will be required to travel independently around the county meeting strict time deadlines.

About us

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

Job description

Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

To provide the highest quality services within the resources allocated.

To promote an ongoing process of service improvement within the team.

To ensure robust cross-organisational governance frameworks.

To Participate in an on-call rota as required.

To provide senior leadership across the service, ensuring that all staff are supported in the delivery of their role.

To investigate and respond to comments/complaints/incidents in line with the Trust policy and take appropriate action and to support such processes in the acute trust where appropriate.

To develop a robust interface and maintain effective working relationships with other teams and services across CPFT.

To work with clinical leaders and senior managers to ensure appropriate multidisciplinary staffing and skill mix, taking account of the skill requirements of the team and service.

To establish and maintain effective working relationships with primary care services, acute Trusts and other stakeholders and commissioners.

To represent the service and its sub-teams in developing the work of the service with other agencies, leading as required.

Person Specification



  • Degree or equivalent experience Professional qualifications


  • Post qualification continuing professional development



  • In depth experience as a senior professional or manager
  • Evidence of successful working within multidisciplinary teams
  • Evidence of managing workload and ability to prioritise
  • Evidence of clinical supervision training and/or experience


  • Experience of operational management of multiple teams
  • Experience in working in or managing psychological medicine services
  • Experience of working with wider stakeholder groups
  • Lived experience of mental health

Skills & Abilities


  • Able to demonstrate commitment to high quality care and service provision
  • Knowledge of policy and legislation relating to adult mental health and social care
  • Ability to use performance management information and demonstrate understanding of performance information


  • Experience of managing feedback, investigation of complaints or similar

Knowledge & Understanding


  • Good interpersonal skills and the ability to foster good inter and cross organisational working relationships
  • Clear understanding of policy and national context in the continued development and delivery of mental health services
  • Personal qualities: Approachable, Reliable, Thorough, Determined, Energetic, Flexible, Engaging
  • Committed to personal and team development


  • Evidence of continuing professional development



  • Recognise people's right to privacy and dignity, treating every person with respect
  • Willingness to embrace integrated model and new ways of working
  • Willingness to be flexible in approach and attitude

Any attachments will be accessible after you click to apply.


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