Job summary

The post holder will work within the Children and Family Health One Stop referral centre (no face-to-face patient contact) as part of a skill-mixed team. Main duties will include the digital screening of referrals to ensure prioritization, safety, accuracy. This includes making clinical decisions about the eligibility for access to services and applying a no wrong door approach. This is with a focus on more complicated referrals which may include complex health needs or safeguarding elements.

This role is suitable for someone who has clinical expertise and experience in childrens health and development. They must be confident and motivated in pursuing an excellent quality of care and they will support clinical and day-to-day leadership of the team.

Main duties of the job

Always adhere to the code of practice/conduct of your registering body.

Risk assessment and management of referrals based on clinical priority to ensure safe, timely and appropriate allocation of referrals.

Use of clinical expertise and triage guides to screen referrals for childrens health services.

Providing call back support, advice and information gathering and when clinically necessary reviewing service conditions to manage clinical risk.

Discussing appropriate care pathways with referrers and families to understand their current needs, expectations of a service and utilisation of the most appropriate service.

Using the computer system to ensure accurate documentation in accordance with policy, guidelines, and best practice.

Ensure detailed and appropriate records are maintained in accordance with the single point of access Standard Operating Procedures and Data Quality rules.

To understand and implement safeguarding processes as required.

Create, maintain and role model professional working relationships internally and externally.

Contribute and lead on teaching, mentoring and assessment of more junior staff, supervising and training new employees, agency and bank staff as required.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Working from home contracts do not attract high cost area payments.

We look forward to receiving your application!

Job description

Job responsibilities

Always adhere to the code of practice/conduct of your registering body.

Risk assessment and management of referrals based on clinical priority to ensure safe, timely and appropriate allocation of referrals.

Use of clinical expertise and triage guides to screen referrals for childrens health services.

Providing call back support, advice and information gathering and when clinically necessary reviewing service conditions to manage clinical risk.

Discussing appropriate care pathways with referrers and families to understand their current needs, expectations of a service and utilisation of the most appropriate service.

Using the computer system to ensure accurate documentation in accordance with policy, guidelines, and best practice.

Ensure detailed and appropriate records are maintained in accordance with the single point of access Standard Operating Procedures and Data Quality rules.

To understand and implement safeguarding processes as required.

Create, maintain and role model professional working relationships internally and externally.

Contribute and lead on teaching, mentoring and assessment of more junior staff, supervising and training new employees, agency and bank staff as required.

Supporting the Team Lead in the development of the One Stop service in association with other teams and stakeholders.

Support opportunities to develop One Stop practices and processes to maximise resource utilisation

Person Specification

Experience

Essential

• A minimum of 2 years post registration experience.

Qualifications

Essential

• A qualified Nurse or Allied Health Professional e.g., RCN, SCPHN, SLT, OT, Physio or equivalent, and clinical registration with a recognised professional body (e.g., NMC, HCPC)

Any attachments will be accessible after you click to apply.

C9325-23-1144