Job summary

*** This is a part time weekend shift (Saturdays and Sundays) post within the London Breast Screening Administration Hub ***

We are advertising an exciting role as a Band 5 Office Manager within the London Administration Hub (The Hub), within the Royal Free Hospital London NHS Foundation Trust (Royal Free) Breast Screening Service; based within our Edgware Community Hospital site.

The role of the Hub is to support all 6 London clinical breast screening units and over 1.3 million eligible women across London in their 3 yearly screening round, aged 50-70. The Hub provides support in relation to numerous administrative functions, including (but not exhaustive) patient data collation and reporting, appointment scheduling and a call centre to manage appointment cancellations and rebooks.

The post holder will be responsible for the smooth and efficient running of the day to day recovery hub call centre functions of the London Breast Screening Hub.

This is a progressive and expanding service that is friendly and supportive, offering a high quality service to it's clients and patients.

The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification.

For further details / informal visits contact:

Name Danielle Macpherson-Smith

Job title Assistant Service Manager

Email address Danielle.macpherson-smith@nhs.net

Main duties of the job

*** This is a part time weekend shift (Saturdays and Sundays) post within the London Breast Screening Administration Hub ***

We are looking for an Office Manager to support the work of the London Breast Screening Administration Hub by accurate, efficient and timely execution of essential activities that supports the breast screening pathway, under the direction of the Assistant Service Manager.

To lead on the administration function related to the London Breast Screening Administration Hub Recovery Hub and Call Centre including a close collaboration with the London Breast Screening services.

To deliver support services that are in line with the Trust and NHS Breast Screening Programme (NHSBSP) guidelines and targets.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/

Job description

Job responsibilities

*** This is a part time weekend shift (Saturdays and Sundays) post within the London Breast Screening Administration Hub ***

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Values

Essential

• Demonstrable ability to meet the Trust Values

Education & Prof Quals

Essential

• 5 GCSE's or equivalent

Desirable

• NVQ 3 in Business Administration or Customer Care or equivalent
• Key Skills Level 3 in Literacy or equivalent

Experience

Essential

• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of using information technology such as Word and Excel in work-related activities.
• Experience working in an NHS organization
• Experience of office management
• Team Management experience

Desirable

• Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances.

Skills & Aptitudes

Essential

• Good organisational skills
• Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
• Able to sustain meticulous attention to accuracy and detail
• Able to present information to others
• Good interpersonal and listening skills
• Able to influence, advise and motivate others
• Able to influence, advise and motivate others
• Able to handle difficult and distressing situations effectively
• Able to compose correspondence and reports
• Able to work as part of a team.
• Wiliness to travel as required by the service

Desirable

• Good level of verbal and written communication
• Able to prioritise own workload to set and meet deadlines

Personal Quals & Attributes

Essential

• Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook

Desirable

• Good knowledge of the NHS Breast Screening programme
• Good knowledge of the National Breast Screening computer System (NBSS) and its operation
• Good understanding of general office working procedures
• Understanding of NHS systems and software programmes Trust and HR policies

Other

Essential

• Light Physical work

Desirable

• Flexible working time

Any attachments will be accessible after you click to apply.

391-RFL-5269777