Are you someone with experience of working in an IT support environment looking for the next step in your career and the opportunity to manage a team?

If so, we're looking for two Team Leads for our Client Devices team, who provide second line IT support to colleagues across the Trust.

The successful candidates will support the team to provide a high quality and professional second line support service. They will be customer focussed, forward thinking and proactive, continually looking for ways to improve and develop the service to ensure it meets the needs of colleagues. They will also have excellent interpersonal and communication skills and be able to translate complex information so that it can be easily understood by both technical and non-technical audiences.

The teams are based on our two acute sites, and so one of the posts will be basedat Conquest Hospital in St Leonards and the other at Eastbourne DGH.

Main duties of the job

The successful candidates will line manage the Client Devices team (including recruitment, performance monitoring and holding monthly 1:1's and annual appraisals), be responsible for identifying any training needs and arranging training/mentoring where necessary and ensuring team members have a visible presence on our sites.

They will be responsible for ensuring that the team provides a professional, efficient, responsive and high quality service whilst achieving the expected performance levels as set out in our Service Level Agreements.

They will support the team to provide second line PC support, peripheral installations, and maintenance, ensuring that operational procedures are maintained and met. The postholders will undertake the more complex technical calls and support their team to effectively manage the ticket queue.

They will also work closely with other Digital teams, including our in-house Service Desk, Infrastructure, Network and Digital Programme Management Office (DPMO) to manage and agree job allocations, advise on user requirements and update on progress.

About us

We are proud to provide 'Outstanding' care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to the bank, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week.

Job description

Job responsibilities

Please see job description and person specification attached.

If you need any further information, please do not hesitate to contact us.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent level of knowledge and experience
• Evidence of continuing professional development

Desirable

• ITIL Foundation Certificate or equivalent

Experience

Essential

• Minimum of two years' experience in an IT support environment
• Experience of providing line management support to junior colleagues
• Experience of delegating and directing work of others

Desirable

• Experience of working on digital projects
• Experience of NHS systems

Skills

Essential

• Excellent interpersonal and communication skills with a customer centric approach
• Able to translate complex info for technical and non-technical audience
• Confident working with colleagues at all levels of organisation
• Excellent understanding of PC architecture and able to diagnose faults

Desirable

• Familiar with concepts of networked computing
• Familiar with Windows operating system upgrades

Employer details

Employer name

East Sussex Healthcare NHS Trust

Address

Eastbourne DGH

Kings Drive

Eastbourne

BN21 2UD

Any attachments will be accessible after you click to apply.

374-LVF2205