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Service Unit Manager

Mid and South Essex NHS Foundation Trust
£50,952 a year Per Annum (Pro Rata for Part Time)
Closing date
29 May 2023

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Other Health Profession
Band 8A
Contract Type
Full Time
Job summary

An exciting opportunity has arisen to support the Surgical Division, as a Service Manager for Surgery based across the 3 trust locations. We are looking for a person with recent and robust NHS operational experience. This is a full time position with responsibility for delivery on a number of overarching portfolios which span the Division. These will include, but are not restricted to, a focus on Cancer and RTT performance and delivery, staff engagement and communication, workforce planning, oversight on delivery of the Divisions financial efficiency target and working closely with externally provided data (GIRFT, Model Hospital etc) to drive service improvement.

There is a fantastic team ethos within surgery Division for you to develop and learn new skills for an informal chat please do contact us to discuss in confidence. The roles will work closely with the General Manager within Surgery and the Deputy Director of Operations for Surgery to develop and implement recovery plans.

Main duties of the job

As a Service Manager, you will be responsible for a range of clinical specialities across the service. Alongside the management team, you will be responsible for managing and developing services delivered across the Directorate.

You will be operationally responsible for the day to day running of the service, and will be required to monitor national performance targets specific to ensure they are achieved, and ensure corrective action is taken when necessary.

Monitor medical staffing daily and escalate where necessary.

You will work closely with colleagues in Primary Care, Community and East of England Ambulance Service to ensure that pathways are optimised for both referral in and discharge out.

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Job description

Job responsibilities

  • Continue to improve waiting times and establish effective monitoring systems, taking corrective action in conjunction with clinical staff.
  • Assist in reviewing demand and capacity planning on a regular basis, ensuring compliance with local and national targets and continuous improvement.
  • In conjunction with Clinical Lead ensure that medical staff rotas are adequate and take corrective action when required. Ensure that rotas are planned in advance and take into consideration current vacancy/recruitment status.
  • Actively engage in and lead Communication Cells and use them as a catalyst to promote a culture of continuous quality improvement.
  • Participate in the Bed rota.
  • In liaison with the ward/departmental staff track individual patient pathways against expected length of stay. Report on variances, present analysis of trends, proposing ideas for future service improvements.

Person Specification



  • Masters or equivalent


  • Experience of managing services within an Acute Trust



  • Experience of demand and capacity and activity planning
  • Experience of financial management, budget setting, monitoring and determining corrective action.
  • Experience developing and implementing business and service development plans.
  • Ability to analyse and interpret complex and detailed information.


  • Experience working within several sub Specialties
  • NHS experience



  • Good communication and influencing skills. Strong, participative and supportive management style.
  • Experience of managing staff, including setting of team objectives, team and individual appraisal, recruitment and disciplinary issues

Any attachments will be accessible after you click to apply.


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