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Domestic Manager

Employer
University Hospitals of Leicester NHS Trust
Location
Leicetser
Salary
£28,407 to £34,581 a year PA
Closing date
9 Jun 2023

View more

Profession
Other Health Profession
Grade
Band 5
Contract Type
Permanent
Hours
Full Time
Your primary base will be GH and LGH however travel between UHL's all three sites may be required

The post holder carries responsibility for the operational management of a comprehensive facilities services and functions

delivered in house or by external contractors at varying service level agreements, to University Hospitals of Leicester, Leicestershire Partnership NHS Trust, NHS Property Services

The post holder will have delegated responsibility for the day to day management and monitoring of designated facilities services budgets

Training knowledge of cleaning standards to Bicsc training

Ensure all financial targets are met ensuring that the budgets are managed within the Trust Standing Financial Instructions

Ensure all purchasing is undertaken to enable the best use of resources

Observing - Trust policies and processes, Local processes

Communicate and disseminate information related to facilities services provided throughout the departments

Continually liaising with appropriate Service Managers, Modern Matrons and Infection Prevention forming good working relationships through effective communication and regular meetings

Working with other colleagues across the Estates and Facilities i.e. Estates/Planning and Development to ensure effective delivery of services

Main duties of the job

Be expected to work as part of a team and on own initiative to professional standards.

Be able to manage their own workload and have flexibility required to meet and changes in service/operational requirements.

Mental Effort

The role will require the post holder to concentrate for short periods of time when analyzing data and financial information.

Have the ability to deal with conflicting priorities and timescales.

The post older may be required to switch tasks particularly when dealing with staffand conflicting workload.

Ability to work to deadlines.

Emotional effort required in the job:

The post holder may be exposed to occasional emotive situations when dealing with staff/clients.

Working conditions of the post (Environment):

Office conditions requiring frequent use of computer.

Requirement to travel between sites both internal to the Trust and external for purpose of attendance at meetings, audits etc.

Post holder occasionally may work in hot/cold/wet environment when carrying out audits.

In addition to the key job responsibilities detailed in this job description all employees at UHL NHS Trust are expected to comply with the general duties detailed below:

All employees are subject to the requirements of the Health & Safety at Work Act. The post holder is required to ensure that as an employee, his or her work methods do not endanger other people or themselves.

About us

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
  • We focus on what matters most
  • We treat others how we would like to be treated
  • We are passionate and creative in our work
  • We do what we say we are going to do
  • We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)

T

Job description

Job responsibilities

KEY WORKING RELATIONSHIPS

Work Colleagues throughout the trust Domestic Team leaders

Domestic and Facilities Managers

Ward and Department Clinical teams Patients and General Public

KEY RESULT AREAS

Display a high standard of personal hygiene and presentation and demonstrate good hygiene practices.

Observe confidentiality of patients and employing trusts business at all times.

Communicate and liaise effectively with Work Colleagues, Managers and with Clinical Teams accordance with Trust values.

Working flexibly within the Domestic Team Working as part of a team

Having and maintaining good relationships and communication with Clinical Services working together to provide a high quality service.

Service Delivery & Development
  • Day to day operational responsibility for ensuring that the range of Facilities functions including, Domestic, Catering at ward level, support the Portering, Linen Services , Switchboard/Reception teams in the absence of Departmental Manager , is provided efficiently and cost effectively, at the agreed quality and according to customer requirements.
  • Demonstrate clear leadership of the services and staff which motivates all staff to achieve high quality services and maintain good staff morale.
  • In conjunction with the Facilities Manager produce and implement appropriate training plan to ensure staff receive required job role and mandatory training and comply with hygiene and safety legislation to protect themselves, colleagues, patients, staff and visitors.
  • Implement statutory requirements e.g., Health and Safety at Work Act, COSHH, Infection Prevention Control with a responsibility to maintain a clean and safe environment.
  • To set clear standards and contribute to the development and implementation of operational systems for the production and service of patient meals and where applicable staff/visitors and functions
  • Monitor the effectiveness and quality of services provided by carrying out technicaland managerial audits in designated disciplines
  • Submit accurate reports to the Facilities Manager in a timely manner, including audit results for the National Specification for Cleanliness in the NHS, action plans resulting from Environmental Health and other audits, patient feeding costs. Delegated responsibility for the day to day management of designated budgets in line with the organization's Standing Financial Instructions, ensuring all financial targets are met, including the achievement of cost improvement measures.
  • Ensure that incident reporting is undertaken as appropriate and that Trust policy (e.g. Risk Management) is adhered to at all times.
  • Participate Patient Led Assessment of the Care Environment and other regularinspections i.e. External Cleanliness Inspections, on an annual basis.

Human Resources
  • Line management responsibility for facilities staff providing leadership, setting serviceobjectives and ensuring sufficient support is available in order to achieve these
  • Responsible for Personal Development Reviews ensuring staff have a personal development plan to maximize individual potential and to meet the directorate and Trusts aims and objectives.
  • Ensure that all mandatory and legislative training is identified and undertaken by all staff within the remit of facilities services.
  • Monitor sickness and absence figures and ensures all staff are aware of the organization's sickness and absence policy.
  • Investigate, manage and support staff as required in relation to sickness absence, poorperformance, grievance and disciplinary issues, writing detailed reports.
  • Recruitment process for all staff relating to provision of facilities services disciplines within area of remit.

Patient/Customer Service

Ensuring that consistently a high standard of customer service is delivered at all times

Communication and Working relationships
  • Communicate and disseminate information related to facilities services providedthroughout the departments
  • Continually liaising with appropriate Service Managers, Modern Matrons and Infection Prevention forming good working relationships through effective communication and regular meetings
  • Working with other colleagues across the Estates and Facilities i.e. Estates/Planningand Development to ensure effective delivery of services
  • Develop effective working relationships with key stakeholders, public/patient representatives, external agencies and suppliers through regular contact and other channels of communication.
  • Participate in regular review meetings for facilities services functions
  • Work to achieve agreed objectives
  • Be expected to work as part of a team and on own initiative to professional standards.
  • Be able to manage their own workload and have flexibility required to meet and changes in service/operational requirements.

Mental Effort
  • The role will require the post holder to concentrate for short periods of time when analysing data and financial information.
  • Have the ability to deal with conflicting priorities and timescales.
  • The post older may be required to switch tasks particularly when dealing with staff and conflicting workload.
  • Ability to work to deadlines.

Emotional effort required in the job:

The post holder may be exposed to occasional emotive situations when dealing with staff/clients.

Working conditions of the post (Environment):
  • Office conditions requiring frequent use of computer.
  • Requirement to travel between sites both internal to the Trust and external for purpose of attendance at meetings, audits etc.
  • Post holder occasionally may work in hot/cold/wet environment when carrying out audits.

In addition to the key job responsibilities detailed in this job description all employees at UHL NHS Trust are expected to comply with the general duties detailed below:

All employees are subject to the requirements of the Health & Safety at Work Act. The post holder is required to ensure that as an employee, his or her work methods do not endanger other people or themselves.

All employees are subject to the requirements of the Data Protection Act and must maintain strict confidentiality in respect of patients and staffs records.

All employees must comply with the Trusts equality and diversity policies and must not discriminate against individuals or groups on the basis of their age, disability, gender, marital status, membership or non-membership of a trade union, race religion, domestic circumstances, sexual orientation, ethnic or national origin, social and employment status, HIV status, or people who are undergoing or have undergone gender re-assignment, marriage and civil partnership, pregnancy and maternity or any other grounds which cannot be shown to be justifiable.

This job description is not to be taken as an exhaustive list of duties and it may be reviewed in the light of changed service needs and development. Any changes will be fully discussed with the post holder. The post holder will be required to carry out the duties appropriate to the grade and scope of the post.

In order to ensure the Trusts ability to respond to changes in the needs of the service, after appropriate consultation and discussion with you (including consideration of personal circumstances current skills, abilities and career development) the Trust may make a change to your location, duties and responsibilities that are deemed reasonable in the circumstances.

Your normal place of work will be as discussed at interview and will be confirmed in Section

1 of your contract but you may be required to work in other locations of the Trust. In particular, flexibility is required across the three main Hospital sites (Leicester Royal Infirmary, Leicester General Hospital, Glenfield Hospital). If your initial location is based at one of these sites, excess travel reimbursement will not apply for a permanent/temporary change to base.

GENERAL

This job description indicates the main functions and responsibilities of the post. It is not intended to be a complete list. You may be required to undertake other duties from time to time as we may reasonably require.

You will be required to maintain compliance with all statutory and mandatory training requirements.

The link to the Trusts policies and procedures is:

https://secure.library.leicestershospitals.nhs.uk/PAGL/SitePages/Home.aspx

Person Specification

to have managerial experiance within domestic

Essential

  • 2 years experiance needed
  • staff Rota's and appraisals
  • leave and sick policies


Desirable

  • knowledge on COSHH and health and saftey
  • explain COSHH
  • any Coshh training


trust values

Essential

  • need to know trust values of the UHL
  • experience needed
  • to know Trust Values
Any attachments will be accessible after you click to apply.

358-5282528-EF

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