Service Coordinator - Unplanned Care

East and North Hertfordshire NHS Trust
£35,392 to £42,618 a year per annum
Closing date
30 May 2023

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Other Health Profession
Band 6
Full Time
Job summary

We are recruiting for a Service Coordinator, within the Emergency Department at Lister Hospital & Urgent Treatment Centre at QEII, Unplanned Care Division to cover Maternity Leave. The successful candidate will share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

We are looking for an individual who has an excellent track record of delivering strong leadership and analytical skills, coupled with a strong desire to improve and succeed.

The post holder will participate in the inputting of demand and capacity modelling for the service and in conjunction with the General and Service Managers, support and deliver performance sustainability as well as contribute to the design and delivery of operational procedures to ensure compliance with Emergency Care standards.

You will work collaboratively with colleagues across different specialities ensuring and encouraging internal professional standards are adhered to at all times.

You will support the service's leadership team with delivering our quality and safety agenda to achieve an \Excellence status for the service.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

The post-holder will support the Emergency & Acute Medicine Service Manager in leading all aspects of Unplanned Care services. This will include performance management and service delivery of our emergency care standards including actively participating in the delivery of our urgent and emergency care recovery plan and a challenging financial sustainability programme.

The post-holder will be directly responsible for the management and co-ordination of secretarial and administrative staff working within the service, including responsibility for a budget.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role

Person Specification



  • Degree or equivalent or Equivalent experience


  • Evidence of continuing development

Previous Experience


  • Staff management including management of sickness absence and performance
  • Team working
  • Preparing agendas and reports for meetings


  • Close working with senior managers and clinicians
  • NHS experience Financial and activity management



  • Excellent communication and presentation skills.
  • Excellent verbal/written and interpersonal skills.
  • Practice and creative approach to problem solving.
  • Ability to resolve conflicts
  • Ability to work on own initiative and as part of a team.
  • Ability to meet deadlines and manage varied workload.
  • Understand and practice confidence, tact and diplomacy.
  • Ability to cope with stress and pressures of work.
  • Ability to communicate with and get on with a wide range of people from all disciplines.
  • Awareness of limitations and experience and role.
  • Well presented application including relevant information for the job.



  • Computer proficient in Microsoft Office, including Word, Excel. Powerpoint, Access and Email. Performance and change management.
  • Knowledge and Understanding of Emergency Care Standards


  • Internet, Database and general IT knowledge Current NHS issues
  • Working knowledge of Emergency Care Standards

Other requirements


  • Cross Site Working

Any attachments will be accessible after you click to apply.


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