Bank Facilities team leader

Sussex Community NHS Foundation Trust
Crawley hospital
£15.57 to £18.95 an hour Included already WTD
Closing date
10 Jun 2023

View more

Other Health Profession
Band 5
Full Time
Job summary

Facilities team leader role for a highly motivated individual to lead, manage and motivate within our Facilities Team, which covers the Facilities Supervisors, Switchboard, Domestics, Housekeeping, Catering, Portering, Stores & Admin functions.

You will need to ensure that a high quality and professional facilities service is delivered to patients and staff at all times throughout the week. You must be able to work on your own initiative as well as part of a team. You must ensure the high departmental service standards are maintained and regularly audited.Be able to assess work-loads daily, prioritise and adapt effectively and efficiently.

Have excellent communication, planning & organisational skills and from a Facilities background in a healthcare setting.

You must be Windows computer literate and able to use Excel and Word proficiently as well as Healthroster and experienced in staff welfare.

Main duties of the job

  • To be responsible for the control and organisation of all facilities departmental staff. Ensuring the effective and efficient day to day delivery of facilities services to patients, staff and visitors. Take responsibility for the functions and duties associated with soft fm services plus other functions agreed with the Facilities Manager
  • Work closely with other Facilities services as well as clinical and non-clinical service colleagues, to ensure an integrated approach to achieve an affective service and a high standard of patient care.
  • Work with the Facilities colleagues in examining and implementing new models of service provision to ensure the delivery of a customer focused service
  • To undertake other facilities work as directed by the Facilities Manager, including the provision of reports and audits in a timely manner
  • To be onsite managing the team

  • About us

  • Main responsibilities
  • To undertake appraisals for all team members on an annual basis, ensuring feedback on performance is given at regular intervals throughout the year.
  • To have responsibility for risk management and health and safety in the workplace. Report any health and safety issues to the Facilities Manager
  • Ensure all Facilities staff wear correct and clean uniform whilst on duty.
  • Attend / conduct / record Departmental meetings as appropriate.
  • To contribute positively to the effectiveness and efficiency of the team.
  • Monitor the overall presentation of the staff and report any problems to the Facilities Manager.
  • Communicate effectively with your team on a timely basis, ensuring robust systems exist so that staff feel informed.
  • Participate in staff welfare issues
  • To ensure compliance with Care Quality Commission (CQC) outcomes, Environmental Health Regulations and National Service Specification.

  • Job description

    Job responsibilities

  • Main tasks

  • To work with the Facilities Team to ensure the provision of high quality hospitality/catering services, good food and hygiene practice at all times.
  • Maintain regular liaison with ward managers and service managers to ensure services are customer focused.
  • Provision of effective and economic Facilities services.
  • Act as first point of contact for ward and departmental staff, promoting good customer care.
  • Maintenance of existing and implementation of new Facilities codes of practice/guidelines.
  • Ensure all staff are included in a rolling programme of training (statutory and mandatory training), particularly on matters relating to cleanliness and infection control.
  • To develop, implement and maintain initiatives to improve service quality.
  • Ensure duty rotas are prepared cost effectively to cover work priorities.
  • Maintaining and promoting good staff relations.
  • To organise, control and allocate the work of all Facilities staff whilst maintaining accurate records associated with attendance, performance, annual leave, training, service quality standards and performance.
  • Ensure that the highest standards of cleanliness and hygiene are achieved and maintained.
  • Ensure efficient and secure systems for the receipt, storage and issue of provisions are maintained.
  • Actively participate with other members of hospital staff to constantly improve and develop high standard of services.
  • Ensure the cost effective provision of adequate supplies and provisions to maintain services, keeping up to date records of same.
  • Share responsibilities with colleagues for supervision, organisation and co-ordination across all Trust services, during periods of absence and leave or at the request of the Facilities Manager.
  • Maintain regular communication with other Team Leaders and staff by way of regular briefings, meetings and discussions.
  • Recruitment of suitable staff to Facilities services, ensuring Trust procedures are followed.
  • Assist in the monitoring of quality and performance of contract services.
  • Provide on call cover as required under local arrangements.
  • To fully participate in the Trusts appraisal system, review and personal development within agreed timescales.
  • To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
  • To contribute positively to the effectiveness and efficiency of the teams in which he/she works.
  • Adopt a flexible approach, as you may be required to work at any Trust site.

  • Person Specification



    • minimum three years of supervisory experience



    • Educated to a high standard eg. degree level or NVQ or commensurate experience to that level



    • it literate, word , excel, outlook,



    • level 2 food hygiene certificate



    • experience of catering , portering, domestic cleaning and administration



    • Managerial experience
    • Experience of training others



    • Strong communication skills, both written and verbal
    • Ability to work effectively as part of a team
    • Ability to work effectively as an individual and without direct supervision
    • Leadership qualities
    • Strong organisation skills
    • Ability to adapt to changes in work routines to meet service needs
    • Problem solving and conflict resolution skills
    • Prioritisation, initiative and time management skills
    • Polite and courteous
    • Understand and maintain confidentiality
    • Understand infection control principles


    • Customer care
    • Flexibility
    • Demonstrate empathy and sensitivity

    Any attachments will be accessible after you click to apply.


    Get job alerts

    Create a job alert and receive personalised job recommendations straight to your inbox.

    Create alert