We're looking for an experienced and enthusiastic person to lead the product team in supporting clinical teams and patients in the further development and rollout of our award winning patient online service, My Medical Record. About the team

The My Medical Record team lead on the development, support and rollout of an industry leading personal health record (PHR), that enables patients to manage their own healthcare whilst away from the hospital. The service supports clinicians and patients at over 25 hospitals around the country and our work programme is rapidly expanding. As such, we are growing our existing team to support this.

Main duties of the job

YOUR MAIN DUTIES

You can read an overview of the main duties of the role in the section below: Job Description and Main Responsibilities.

To understand the role in more detail please read the full job description and person specification documents attached.

About us

WHAT WE CAN OFFER YOU

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

At UHS we are committed to providing a flexible working environment. We believe that it benefits everyone if we achieve a positive work-life balance. Whether you are balancing family, study or your wellbeing with your career, we want to support you so you can help our patients.

We're proud to have been voted in the Top Five acute Trusts for our commitment to supporting our staff to achieve work-life balance.

UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme and life insurance.

Job description

Job responsibilities

YOUR RESPONSIBILITIES

WHAT YOULL DO

Your time will be spent leading a team of product specialists and support analysts in developing and supporting My Medical Record to provide the best service to both patients and clinical teams. Youll help manage the workload of the team based on the development priorities of the Trust. Youll develop and maintain processes to support the team and use systems activity data to highlight opportunities to improve the service. The role is hands on so, in addition to leading the team, the successful candidate will be actively making changes to the service and directly supporting patients and clinical teams.

WHAT WERE LOOKING FOR

Were looking for an enthusiastic customer focussed person to support the team in the expansion of the service to many more patients and clinical teams.The successful candidate will have experience of developing products with a focus on user experience. They will also be able to develop and maintain efficient processes to support a small product team in providing patients and clinical teams with the best possible service. The successful candidate will have a good understanding of information technology and have experience using the web, email, and back-office software. Experience of direct customer service roles or working in service environments is also desirable.

ADDITIONAL INFORMATION

Interviews will be held on Tuesday, 13th June 2023

Should you have any queries, please use the contact details below to get in touch.

Person Specification

Outside interests

Essential

• Evidence of outside interests indicating commitment and ability to work with others

Qualifications training required

Essential

• Degree or evidence of a similar level of study
• Recognised IT qualification

Desirable

• ITIL foundation certification
• PRINCE project management foundation and/or practitioner

Previous or relevant experience necessary

Essential

• Good all round understanding of information technology
• Experienced web user with solid understanding of web concepts and technologies
• Sound knowledge and understanding of HTML coding
• Sound knowledge and understanding of SQL query
• Knowledge of NHS patient flows
• Ability to use e-mail and the internet
• System application end user support
• Proven system testing experience
• Good knowledge and understanding of Data Protection issues
• Proficient MS Office user

Desirable

• Previous or relevant experience of working within an NHS environment
• Clinical Systems knowledge
• Experience of using content management systems
• Evidence of involvement in new product deployment
• User support experience to NVQ level

Aptitudes and skills required

Essential

• Ability to lead a team
• Manage and prioritise workload of team
• Able to train/mentor new staff in own areas of expertise
• Process development and process improvement
• Sound understanding of user experience concepts
• Ability to analyse data in order to produce findings and highlight opportunities for service improvement
• Evidence of excellent communication skills, (written and oral)
• Strong time management skills
• Evidence of ability to work under pressure and management of conflicting priorities
• Strong customer service skills
• Ability to learn and adapt quickly
• Ability to interpret clinical requirements and develop appropriate services to meet clinical need
• Strong investigative/diagnostic skills
• Ability to explain IT issues to non-IT staff and extract relevant information from them to help diagnose IT problems
• Sound organisational skills
• Application Testing
• Able to adapt to change
• Creative

Desirable

• Able to exercise initiative to resolve problems when appropriate
• Negotiating Skills
• Evidence of technical/problem solving

Personal qualities

Essential

• Friendly
• Approachable and enthusiastic
• Flexible approach to work
• Eager to learn new skills and develop
• Able to juggle study with work
• Ability to deal with difficult callers on the phone to diffuse conflicts and resolve issues
• Strong customer services and telephone skills
• Patience
• Positive attitude

Desirable

• Ability to plan and organise own work
• Motivated
• Enthusiastic
• Discreet/diplomatic
• Evidence of multi-tasking skills

Special requirements of the post

Essential

• Willingness for flexible working to cover the needs of the business and support cross-team cover
• Willingness to undertake and attend relevant training courses which may be off site
• Out of hours working as part of system upgrades/downtime procedures

Living the Trust values

Essential

• Patients First
• Always Improving
• Working Together

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

University Hospital Southampton NHS Trust

Address

Unit 12

Rose Road

Southampton

SO14 6TE

Any attachments will be accessible after you click to apply.

188-AC5771