Job summary

The Neurosciences Department are seeking an enthusiastic, motivated and committed Patient Pathway Supervisor to support the provision of an excellent administration service on our Neurology/Stroke services.

This role is concerned with supporting, evaluating and leading staff to provide a quality service which is efficient, stays within financial constraints and provides high levels of user satisfaction. You will act with autonomy for day-to-day management of a team of administrators within their remit and will lead and mentor the admin staff to ensure an excellent level of customer service.

You will also contribute to more senior level projects with the support of the Patient Pathway Manager.

You will be expected to demonstrate excellent communication and teamworking skills, and proactively engage with various members of staff, both within Neurosciences and across the wider Trust.

For informal enquiries please contact Ioana Zorila - Patient Pathway Manager on 01708435000 Ext 3807 or via email ioana.zorila@nhs.net

Main duties of the job

The Patient Pathway Supervisor's (PPS) key role is to supervise and support the Patient Pathway Co-ordinators (PPC's) and Patient Pathway Administrators (PPA's) within their teams, ensuring high quality patient experience and assisting service development to maintain this.

To improve access to information and response to enquiries for all patients who use the service and maintain a comprehensive and efficient Patient Pathway Co-ordinator and Patient Pathway Administrator service to the clinical team. To provide a contact point for administrative staff. To act on own initiative to resolve problems and to bring any major issues to the attention of the Patient Pathway Manager.

About us

Under the leadership of our Chair, Jacqui Smith and Matthew Trainer, our Chief Executive we provide care for the residents of three diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south-west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic and Harold Wood Polyclinic.

We know we have more work to do to improve waiting times for urgent and emergency care, and this will be one of the many benefits of our closer collaboration with Barts Health. Working with them and with all our partners across north east London, we will find a sustainable solution to enhance patient care.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We're also pleased to be part of the NEL Cancer Alliance.

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person Specification

Skills/Abilities

Essential

• Excellent Team worker/builder.
• Excellent organisational and prioritisation skills

Desirable

• Leadership Skills

Experience/Knowledge

Essential

• Knowledge of HR processes

Desirable

• Proven NHS experience
• Knowledge of patient referral to treatment times;

Any attachments will be accessible after you click to apply.

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