Bank Welfare and Benefits Adviser

University College London Hospitals NHS Foundation Trust
£21.61 to £28.27 an hour
Closing date
1 Jun 2023

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Job summary

This role is concerned with assessing and supporting cancer and haematology patients and their families to evaluate and provide a welfare and benefits advice and advocacy service. To educate and advise staff on welfare rights and benefits issues and to provide a quality service which is efficient, stays within financial constraints and provides high levels of user satisfaction.

The post holder will be expected to work with a minimum of supervision and will act with autonomy for the day-to-day management of their workload. The post holder will oversee the supporting administration and volunteer staff workloads and train/mentor non-clinical staff to ensure an excellent level of customer service. The post-holder will also contribute to more senior level projects as requested and look for opportunities to develop the service with the support of the AGM.

Main duties of the job

  • To fully assess patient/carers financial and social circumstances and to agree and implement a case work plan appropriate to the individual either in person or on the telephone. This requires the ability to deal with complex and sensitive information, often in an highly emotive atmosphere.
  • You will need to be able to deal with and advise recently bereaved individuals appropriately and sensitively.
  • Understand the limits of the service and appropriate needs of the patient/client, referring to other support organisations such the Citizens Advice Bureau and Macmillan Financial Guidance Service, as well as statutory organisations when appropriate and in the interests of the client.
  • You will provide practical assistance in making claims and liaising with benefits offices and other agencies on behalf of the client.
  • You will assist with appeals and representation at Tribunals attending when it is practical and helpful to do so.
  • Make applications for individual grants from charitable organisations, in particular Macmillan.

About us

UCLH offers the chance of progression and learning within the trust by being able to work closely with senior employees. Not only that Bank Partners also offer its exciting benefits while working with us which include NHS pensions, priority shifts over agencies and UCLH Workers will get access to an exclusive benefits platform called Xexec. You really can't let this opportunity walk by you!

Here at Bank Partners we understand the challenges that Health workers face, from being burnt out, Dealing with emotional stress and sometimes a lack of support. We have worked closely with UCLH to understand how to help tackle this for the well-being of our professionals. The Trust strongly supports their staff, so they have created a project called well-being for a short or long-term wellbeing initiatives.

Job description

Job responsibilities

The Support and Information teams work closely together for the emotional and practical support of the patient and their carers. The post holder particularly liaises closely with the Macmillan Support and Information Specialists, counselling team and ward staff and reports directly to the Assistant General Manager. The homeless healthcare team, Citizens advice bureau, Macmillan benefits Advice and financial Guidance service and government offices are important contacts.

Person Specification



  • Degree and/or an appropriate professional qualification or equivalent service experience.
  • Understanding of the commitment and aims of the service.
  • Ability to communicate effectively and sensitively both verbally and in writing with a wide range of audiences.
  • Proven track record of working under pressure to strict deadlines.


  • Experience of hospital based IT systems such as EPIC, Carecast, CDR etc an advantage.
  • 6 Months NHS experience.
  • The ability to assess solve complex problems.

Any attachments will be accessible after you click to apply.


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