Following the promotion of the existing post holder, we now have an exciting, challenging - but rewarding, opportunity for an experienced or aspiring Executive Director to lead within an award-winning and value-based organisation with Big Ambitions for those we serve.

This is a critical appointment for our organisation, and we require an exceptional and inclusive leader to work with our Board through the next stage in our development.You will be joining us at an exciting time, and we have much to be proud of at PCFT, not least being the most improved mental health, learning disability and autism trust in England for staff recommending as a place to work in the latest staff survey.

As a full member of the Executive team, you will support development of an open and engaging culture for service users and staff, encouraging excellence in clinical practice, facilitating team working and multi-professional care delivery.

We are seeking a values based leader who can develop and operate as a beacon and model of compassionate leadership and further develop our culture of psychological safety and trauma informed care. Reporting directly to our Chief Executive, Anthony Hassall, we are looking for an exceptional team player, someone who is driven by outstanding patient care, listens to the voice of our colleagues and service users and strives always to be better.

Interviews are to be held week commencing 3rd July 2023.

Main duties of the job

Responsible for ensuring the provision of safe, high quality, patient-centred services that meet performance standards and address health inequalities within identified resources. Leading already established programmes of clinically led transformation and improvement, ensuring adoption and promotion of improvement approaches, developing strong working relationships at both GM and locality level so we continue to play a major role in system partnerships and collaborative models of care.

• Provide leadership and management, ensuring the delivery of high-quality mental health and learning disability services to the local population
• Lead operational performance management, ensuring delivery of contractual and regulatory standards and KPIs
• Ensure services are accessible and culturally appropriate, health inequalities within the communities we serve are considered and reflected in the way services are developed and delivered
• Lead transformation and service developments, ensuring a strategic improvement approach is embedded
• Represent the Trust on locality partnership Boards and develop effective working relationships with partners
• Contribute to the public and patient involvement
• Lead the development and delivery of efficiency plans in support of the Trust's financial plans
• Ensure the Board of Directors receive sufficient timely and accurate information in relation to service delivery and operational matters

About us

Pennine Care NHS Foundation Trust provides high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in the communities we serve. Our 4,000 dedicated staff have big ambitions, and this is an exciting time to join Pennine Care.

Joining a diverse Board, you will work with partners internally and externally to maximise our impact, keeping service users at the heart of all our decisions. As an Executive team member working within a collective leadership model, our Chief Operating Officer will work collaboratively with our networks and care hubs to shape and deliver our strategic plans and programmes of transformation, promoting a culture of continuous quality improvement and efficiency.

Job description

Job responsibilities

Job Summary

The Chief Operating Officer (COO) is responsible for ensuring the provision of day-to-day safe, high quality, patient-centred services that meet performance standards and address health inequalities within identified resources. They will lead programmes of transformation and improvement, ensuring the adoption and promotion of improvement approaches across services. They will lead the development of strong working relationships at both a GM and locality level to ensure we play a major role in system partnerships and collaborative models of care, redesigning where necessary jointly with partners.

As a member of the Executive team, the post holder will be expected to support the development of an open and engaging culture for service users and staff that encourages excellence in clinical practice, facilitates team working and multi-professional care delivery.

The Chief Operating Officer will be expected to contribute to and promote the corporate aims, values and objectives of the Trust and to contribute to the delivery of health and care across the local health and social care economy.

Main Duties and Responsibilities

• Provide leadership and management to the Care Networks and Care Hubs to ensure the delivery of high-quality mental health and learning disability services to the local population
• Support the delivery of the Trusts organisational vision, mission and strategic objectives, in particular, our Big Ambitions for outstanding care and for every service user to lead a life they find fulfilling
• Lead operational performance management, ensuring the delivery of contractual and regulatory standards and KPIs
• Ensure services are accessible and culturally appropriate, and that the health inequalities within the communities we serve are considered and reflected in the way services are developed and delivered
• Lead a programme of transformation and service developments to meet strategic objectives and regulatory/contractual standards, ensuring a strategic improvement approach is encouraged and promoted with teams
• Lead on the operational development of new services as part of new business, transformation, or restructure
• Ensure key leaders under their portfolio have the skills and understanding to deliver their roles successfully and for supporting innovative and transformative service improvements
• Represent the Trust on locality partnership Boards and develop effective working relationships with partners including leading on contracting management and contracting
• Lead the consultation and engagement in relation to service changes and developments, and to contribute to the public and patient involvement work of the Trust
• Lead the development and delivery of efficiency plans in support of the Trusts financial plans
• Ensure the Chief Executive, Executive Team and Board of Directors receive sufficient timely and accurate information in relation to service delivery and operational matters

Principal Responsibilities

Service Leadership and Management

• Operational management of all locality-based staff, and associated budgets.
• Work closely with the Trusts Director of Quality, Nursing & Healthcare Professionals and Medical Director to ensure that there is effective clinical/professional leadership in all areas of service and that the relevant policies, procedures, and systems in place for clinical governance are fully implemented
• Work closely with Network Directors of Operations and Associate Directors and Heads of Service to inspire a positive, dynamic, and proactive approach amongst staff within services, ensuring that organisational values and culture are modelled in behaviours and practices
• Provide strong and visible leadership to services, empowering individuals to take appropriate decisions, supporting and encouraging a teamwork approach, and enabling collaborative relationships across partner organisations, including regulators and other stakeholders, within the ICS and beyond
• Provide leadership and direction for the planning and delivery of mental health and learning disabilities services which focus on improved outcomes and addressing health inequalities
• Provide services within agreed budgets including the delivery of efficiency or value for money programmes and provide visible leadership to networks/localities on performance and financial management, overseeing action planning, exception reporting, cost improvement delivery and progress reporting
• Work closely with the Director of People and Workforce, to develop robust workforce plans to address key gaps and ensure safe staffing levels
• Develop close and effective relationships with locality System Boards and Integrated Delivery Boards to ensure the most effective use of our collective resources and development of consistent models of care across the five boroughs
• Lead Executive Director for the Trusts operational performance function and direct management of the performance department
• Lead ED for Emergency Planning and Winter Resilience
• Lead ED for Contracting and Contract Management
• Responsible for ensuring National and Local waiting list targets are met

Service Development and Improvement

• Lead the development and implementation of Service Improvement Strategies ensuring the effective delivery of services that meet specified standards and outcomes
• Support and ensure appropriate participation in local partnership and planning processes, seeking to improve them where possible, including encouraging and responding to the involvement of service users and their carers
• Ensure that services are co-developed, and co-designed to maximise personalisation of care, place-based provision and the empowerment of patients, service users, carers and colleagues
• Drive transformational change, personalisation of care and other improvements to patient safety and service delivery internally and across Integrated Care Systems
• Ensure the Trust operates as a key Integrated Care System partner
• Contribute to the preparation of business cases for major capital schemes as required and appropriate
• Lead for developing principles and service models to inform capacity and contracting assumptions
• Work closely with Network Directors of Operations, Associate Directors, and Heads of Service to embed the Trusts vision and values to foster a climate of improvement, innovation and continuous development that drives forward quality, governance, and performance standards
• In conjunction with Network Directors of Operations, Associate Directors, and Heads of Service, act as a champion for service users, carers, and the public, ensuring that their interests are meaningfully incorporated in the development and delivery of Trust services

Quality Governance

• Manage performance in operational services to fulfil regulatory and Trust objectives and key performance targets
• Ensure the Board and its Committees have appropriate operational and service delivery information to be assured on the delivery of our performance standards
• Implement the Trusts Risk Management Policy and associated procedures, maintaining comprehensive risk assessment processes which identify and manage risks, and support staff in responding to issues of risk identified on the Risk Register
• Responsibility for contributing to and being a part of the services preparation for a major incident or emergency, including the need to undertake appropriate training.
• Take an active role in the provision of assurance to the Trust Board in respect of quality and performance standards
• Ensure the Board and its Committees have effective operational and service delivery risk management systems which have safety, quality and experience as paramount and ensure mechanisms are in place to continuously monitor risk systems and outcomes

Corporate responsibilities

• As a member of the Trust Board, contribute fully to the Trusts overall strategy and promote strong partnerships internally and within the broader health community
• Contribute to the development of the corporate identity of the Trust, demonstrating a strong personal contribution to the development and embedding of the Trusts vision, values, and culture, and communicate and promote the Trust and its values with partner organisations and stakeholders
• Ensure a personal, positive contribution to excellent communications across the Trust, ensuring effective communication and relationships with staff and staff representatives, promoting staff engagement
• Ensure the requirements of Standing Orders and the Trusts statutory responsibilities in relation to codes of conduct, corporate and clinical governance are disseminated, acted upon, and achieved
• Ensure the effective operation of the Trust through engagement in the Directors on-call arrangements
• Undertake a range of corporate roles, as required, modelling partnership, and supporting service improvement change across the local economy.

General

• Ensure that systems of objective appraisal and personal development are adopted throughout the service areas that the post holder is responsible for.
• Adhere to the principles and practices contained in the Code of Conduct for NHS Managers (October 2002), The Standards for members of NHS Boards and Clinical Commissioning Groups Governing Bodies (2012) and the NHS Foundation Trust Code of Governance.
• Be a fully participating member of both the Trust Board and the Executive leadership team.

This job description is not exhaustive but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.

Person Specification

Qualifications

Essential

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