Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff. We are looking forComplementary Therapy Volunteers for The Royal Hospital.

We are looking for people with the following attributes

• Ability to communicate with all groups of people.
• Friendly, approachable personality.
• Helpful and accommodating manner.
• Sensitive, compassionate and tactful nature.
• Ability to give clear and concise directions.
• Able to work on own or part of a team.
• Work in collaboration with the staff and other volunteers
• Work within their role and organisational boundaries.
• Can provide a minimum of 4 hours per week for a minimum of 6 months
• Volunteers will be expected to adhere to trust policies and procedure especially relating to Infection Prevention and Control.

Main duties of the job

Below are some of the main duties for our volunteer roles

Complementary Therapist Volunteer

• Meeting and greeting patients and clients, including people affected by cancer
• Giving patients and carers information about the therapies on offer
• Carry out short complementary therapies on our patients either in the MacMillan Wellbeing Centre or on our In-Patient Wards.
• Carry out short complementary therapies on our staff as requested by senior ward staff.
• To maintain confidentiality, privacy and dignity of the patient/carer at all times

About us

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook - Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Job description

Job responsibilities

Role Information

Job Title:

Complementary Therapist Volunteer

Directorate / Service:

Volunteer Services

Accountable to:

Volunteer Services Manager

Reports to:

Department Manager

Base Location:

Liverpool University Hospitals NHS Foundation Trust

Role Summary

Volunteers provide additional, informal, lay support for patients and their families, and introduce a valuable sense of community which leads to important improvements in patient experience. The presence of volunteers brings an extra dimension to the culture and environment of the Trust and provides a vital connection between the Hospital and those communities it seeks to serve.

Volunteers extend the skills and the scale of the human resources available within the organisation and provide the opportunity to deliver a broader range of services. They offer a caring connection to patients and visitors in ways that transcend the purely clinical.

A diverse volunteer network brings the benefits of a broader range of skills, expertise and knowledge to the Multidisciplinary Team.

Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff. We are looking for volunteers at all sites including Aintree Hospital, The Royal Hospital and Broadgreen Hospital. Roles include Ward Volunteers & Complementary Therapy Volunteers

We are looking for people with the following attributes

Ability to communicate with all groups of people.

Friendly, approachable personality.

Helpful and accommodating manner.

Sensitive, compassionate and tactful nature.

Ability to give clear and concise directions.

Able to work on own or part of a team.

Work in collaboration with the ward staff and other volunteers

Work within their role and organisational boundaries.

Reliable, Honest and punctual

Can provide a minimum of 3 hours per week (4 hours for Complementary therapy volunteers) for a minimum of 6 months

Volunteers must be aged 18 and over

Key responsibilities

Complementary Therapist Volunteer

Meeting and greeting patients and clients, including people affected by cancer

Giving patients and carers information about the therapies on offer

Carry out short complementary therapies on our patients either in the MacMillan Wellbeing Centre or on our In-Patient Wards.

Carry out short complementary therapies on our staff as requested by senior ward staff.

To maintain confidentiality, privacy and dignity of the patient/carer at all times

Clinical Governance / Quality

Volunteers will report directly to the Ward Manager/Nurse in charge but will be supervised by the Volunteer Services Department.

Volunteers must adhere to the Trusts Infection Control Policy and ensure hand hygiene policy is followed and the bare below the elbow ruling is maintained.

Volunteers must adhere to all infection control procedures including wearing Personal Protective Equipment as required before entering patient areas.

Education and training development

All Trust Volunteers must complete the bespoke Volunteer Induction Training which includes

An introduction to the Trust- values and objectives, Infection Control, Safeguarding, Information Governance, Equality & Diversity, Health & Safety, Conflict Resolution, Manual Handling and Fire and Safety.

In addition Ward Volunteers MUST complete:

Dementia & Learning Disability awareness Training

Nutritional Assistant Training

Equality and Diversity

It is the responsibility of every member of staff and volunteers to understand our equality and diversity commitments and statutory obligations under current equality legislation including the Disability Discrimination Act 2005, the Equality Act 2010 and the Race Relations (Amendment) Act 2000 and to:

Act in ways that support equality and diversity and recognises the importance of peoples rights in accordance with legislation, policies, procedures and good practice.

Valuing people as individuals and treating everyone with dignity and respect, consideration and without prejudice, respecting diversity and recognising peoples expressed beliefs, preferences and choices in working with others and delivering appropriate services.

Recognise and report behaviours that undermine equality under Trust policy.

Be consciously aware of own behaviours and encourage the same levels of behaviours in colleagues.

Acknowledge others different perspectives and recognise the diverse needs and experiences of everyone they come into contact with.

With the support of managers develop an equality and diversity objective through the personal development review process.

Infection Prevention & Control

All staff and volunteers will adhere to infection control policies and procedures at all times and carry out role specific duties as per roles and responsibilities.

Confidentiality

Confidentiality/Data Protection regarding all personal information and Trust activity must be maintained at all times (both in and out of working hours). All staff and volunteers should ensure that they are familiar with and adhere to all Trust privacy, confidentiality and security policies and procedures. Any breach of confidentiality will be taken seriously and appropriate disciplinary action taken.

Freedom of Information

In accordance with Freedom of Information and other associated legislation, the Trust may be required to make public recorded information available upon a request, or do this as part of a publication scheme. Please note, that in your public role, your name or job role may be contained in a document that is published in accordance with such legislation.

Health and Safety

All employees and volunteers have a duty to take reasonable care to avoid injury to themselves or to others and to co-operate with the Trust in meeting its statutory requirements.

Safeguarding Children and Vulnerable Adults

All trust employees and volunteers are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults. Familiarisation with and adherence to trustSafeguarding policies is an essential requirement of all employees, as is participation in related mandatory/statutory training.

IT Skills

All staff and volunteers are expected to have or to gain a minimum of basic level IT skills to enable them to use the Trust IT systems to support Trust services and needs. All staff and volunteers should be familiar with relevant IT systems and security policies and procedures.

Professional Responsibility

Volunteers should have a friendly and polite attitude towards patients and visitors. They should have a smart appearance and the ability to communicate with patients, visitors and Trust staff effectively.

Financial Responsibility

Safe and careful use of equipment and efficient use of resources

Change of Role Description

The duties outlined above are not intended to be exhaustive and may change as the needs of the department alter in line with current agendas. This role description must not be amended without approval by the Volunteer Services Department.

Person Specification

Personal Specification

Essential

• For the Complementarity Therapy Volunteer role a minimum of a Level 3 complementary therapy qualification is required and you must be a member of a recognised professional body with current professional indemnity insurance.
• Good interpersonal skills. The ability to be welcoming, friendly, polite and caring with all patients, visitors and Trust staff. To be sensitive, compassionate and have a tactful nature.
• To be able to give clear and concise directions
• To be reliable, honest and punctual.
• Ability to communicate with all groups or people and work on your own or as part of a team.
• To be able to work within role and organisational boundaries.
• To embody the Trust Values.
• To exercise confidentiality and discretion
• Can provide a minimum of 3 hours per week (4hours for the Complementary Therapy Volunteer Role) for a minimum of 6 months

Desirable

• Previous volunteering or experience of working in a health or social care environment is not required for this role, although any relevant life experiences should be detailed on the application.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Any attachments will be accessible after you click to apply.

287-VOL-13-23