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Booking at Salford Support Manager

Northern Care Alliance NHS Foundation Trust
£28,407 to £34,581 a year per annum
Closing date
8 Jun 2023

View more

Other Health Profession
Band 5
Contract Type
Full Time
An exciting opportunity has arisen for an enthusiastic and dynamic Support Manager to join Group Patient Access and Administration Department to oversee all the Outpatient/Inpatient Booking Clerks,

The successful applicant will support the
  • Standardisation of booking processes across the NCA
  • Collaboration with multidisciplinary stakeholders from Group Patient Access and Administration.

The Department is open Monday to Friday 8 am to 6 pm and Saturdays

Main duties of the job

We are looking for someone who can demonstrate creative and innovative solutions to a variety of complex and logistical problems someone who is self-motivated and can liaise with external stakeholders in pursuit of efficiency and service improvement, and someone with a passion for driving the Group Patient Access and Administration Services and Northern Care Alliance agenda forward.

About us

The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:

Person Specification

Experience/ Skills


  • Excellent time management and organisational skills
  • Experience in managing a call centre
  • Substantial experience in a range of administrative and clerical tasks/ procedures in a healthcare setting
  • Experience of successfully recruiting new team members and carrying out training
  • A good understanding of confidentiality, health & safety and equal opportunities when managing a team


  • Experience in working within NHS

Qualifications/Knowledge and Skills


  • Level 3 Business Admin / BTEC certificate or equivalent demonstrable skills, knowledge, experience in a range of line management procedures
  • Management qualification or demonstrable experience of managing a team
  • Able to use IT systems - confident with Microsoft Outlook, Word, Excel, power point and Teams
  • Knowledge of administrative procedures, managerial knowledge and project monitoring
  • Experience of working in a customer service environment


  • Ability to use patient systems e.g. Patient Centre, Theatreman
  • Ability to hold difficult conversations/ challeneg appropriately
  • Ability to engage effectively with individuals at all levels
  • Able to work under pressure, plan and adopt to change
  • Ability to present relevant information/ reports in a concise format

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust


Salford Care Organisation

Stott Lane


M6 8HD

Any attachments will be accessible after you click to apply.


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