IT Clinical Systems Trainer - Band 5 - Digital Services

West Suffolk NHS Foundation Trust
Bury St. Edmunds
£28,407 to £34,581 a year
Closing date
12 Jun 2023

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Other Health Profession
Band 5
Full Time
The role we are offering at the West Suffolk Hospital Foundation Trust is that of an IT Trainer, who is passionate about making a difference to those they train and help to create that light bulb moment within the training environment.

This role is working with a diverse but dedicated training team where you are seen as a valued contributor in facilitating training sessions around our Electronic Patient record (EPR) system. You will run classroom sessions, practise sessions, and help support those post training with any queries staff may have around our EPR and workflows. Creating innovative training and support materials from guides to interactive elearning modules to immersive technology using simulations, and 360 videos.

The training we offer is hybrid and is based around blended learning, so we aim to deliver a wraparound approach to our training delivery from Digital Systems induction modules, virtual classroom, face to face, one to one, bespoke, post support training and much more.

Main duties of the job

Working within the Training team you will become an expert in our EPR training modules that cover both Clinical and Admin roles within the Trust. You will work with various Stakeholders and Project managers to understand the training need required when additional and new modules are brought in.

You will facilitate training on most of our inductions which includes being able to use our LMS to track completed assessments, set up course content, devise knowledge checks, and an array of reports. Work as a team to support post training which may mean the occasional floorwalking for a Go live or visiting clinical areas to support a Dr, nurse, HCA, Consultant, Personal assistant (PA) to understand a workflow.

There will be times when you will be asked to run drop-in sessions on certain modules, help advise on a training approach, write Quick references guides and become creative with designing some potential online learning. As part of your trainer role, you will also be expected to write and update lesson plans, practise booklets and guides especially when large scale changes have been implemented.

What we are looking for from you as a potential candidate is the ability to facilitate and manage learners with a varying degree of digital skills. You must have an eye for detail and be able to use many of the Microsoft office applications and be confident in using IT.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Job description

Job responsibilities

Please see the full job description in supporting information or more detail


West Suffolk NHS Foundation Trust has been using an integrated Electronic Patient Record (EPR) termed e-Care for some time now and is continually consolidating other core IT systems so that e-Care becomes the primary electronic patient record across the whole Trust. The Trust is also a Global Digital Exemplar site due to the use of technology within patient care. As a Trust we are proud of this achievement which helps to maintain a high-quality support service to the end user community.

As a member of the Training team the Clinical Systems IT Trainer will be responsible for the successful delivery of a number of further modules and applications of the current (EPR) system training within the Trust. The trainer will be required to meet the needs of the EPR Project in accordance with national and local policies and procedures.

The Trainer will work closely with the Digital Services Training Manager and Training Team Lead to help plan, deliver, assess and evaluate facilitation and training for the project across the Trust and to maintain and deliver the Business as usual IT Training programme. This role also includes supporting the Trusts Learning Management system (LMS) which hosts both IT Training and Community Training and Education packages.


1. Training and System Support

1.1 Support the development, design and implementation of the eCare system based on an analysis and understanding of current working practice and professional standards.

1.2 Collate feedback from training sessions to help develop more meaningful lesson plans and contribute to better workflow practices.

1.3 Participate in the updating, configuration and data entry of the Train domain to reflect annual upgrades and system changes.

1.4 To have a clear understanding of the training requirements for other IT supported systems such as: Doctors Induction, tailored 1 to 1s, Locums and assist other training team members to be able to deliver this service including our Business as Usual training (BAU)

1.5 Support the Digital Services Training Manager with assessing the priorities for EPR Training within the Trust and provide regular updates: Eg Training needs analysis, feedback, issues or risks.

1.6 Work closely with the IT Training Administrator to support all aspects of training admin

1.7 Provide support with regards to the Learning Management System (LMS) including content build, any 1 to 1 training that may be required, report requests, user upload and configuration.

1.8 Participate in and towards the decisions captured by the Learning Steering Group including any changes to the LMS.

1.9 Participate in local acceptance testing

1.10 Floor walking to support users at Go Lives

1.11 During February, April, July/August and December (1st Wednesday) each year there is a new intake of Junior Doctors who will require training. The Post holder is expected to be available during these periods, with additional smaller ones in March, Sept, Oct plus ad hoc where required.

1.12 To undertake, lead, assist in and support any project work to be undertaken by the Department, commensurate with grade.

1.13 Provide support to and cover work activities for colleagues in times of absence or annual leave

2 Skills

2.1 To communicate at all levels in the planning and delivery of training


2.2 Have a working knowledge of all aspects of a Patient Administration System and its best use

2.3 Ability to interpret complex and/or vague national guidance in relation to the users remit

2.4 To develop and maintain a current understanding of NHS data standards, definitions and coding schemes, with appropriate application

2.5 Ability to proactively track and amend procedures as and when appropriate, in line with system changes

2.6 Ability to work under pressure and produce high quality work to tight deadlines, ensuring projects are delivered to timescale

2.7 Ability to work on own initiative and as a member of a team

2.8 Strong interpersonal skills

2.9 Ability to support users in new way of working.

3 Education & Training

3.1 Produce and deliver EPR Training, supporting the Digital Services Training Manager in the development and delivery of flexible and inclusive training, ensuring that users receive the necessary training to enable to gain skills that can be used in the workplace.

3.2 Develop and maintain professional training packages including: production of training material, maintenance, of training records, and production of completed evaluation assessments.

3.3 Responsible for delivering professional EPR training courses to end users including: customisation and distribution of course materials, delivery of courses, delegate evaluation and reporting, co-ordination and preparation of training facilities, collation of training attendees.

3.4 Maintain an up to date record of training and support delivered

3.5 Design, deliver and support e-learning for the new EPR system where appropriate.

3.6 Assess applications for EPR Training from staff across the Trust, linking in with other Trust Training, where appropriate.

3.7 Become a Subject Matter Expert in the relevant product(s) and applications, with an appreciation of the full range of care setting issues, data definitions and patient pathways

3.8 As a Trainer, attend training courses organised by the Local Service Provider as necessary, and cascade the training to colleagues within the Trust as appropriate.

3.9 Identify and escalate when learners do not have the basic skills required to use EPR effectively

3.10 Working with the supplier to encourage the change process necessary to achieve the aims of the Trust.

3.11 Co-ordinate training schedules with facilitation, and service commitments

3.12 Evaluate the effectiveness of training to ensure they meet identified needs and are suitable for the intended audience

3.13 Participate in any consultation processes for development of the new EPR system, including attending project meetings and occasional off site meetings/conferences/events

3.14 As part of the Training Team the post holder will work closely with members of the Project and Change Management teams.

3.15 Liaise with the Application Support Team and deliver training sessions on system functionality, system updates and troubleshooting issues.

3.16 Contribute to the projects Risk and issues logs.

3.17 Where appropriate to provide information security and confidentiality training as part of the EPR training programme.

4 Professional Conduct and Professional Development

4.1 Exercise professional accountability and uphold the code of professional conduct applicable to the registrants role

4.2 Use reflection to formulate and prioritise areas for self-development.

4.3 Develop and maintain own professional knowledge and skills through life-long learning

4.4 Participate in annual appraisal and quarterly performance reviews under the direction of line manager.

4.5 The post requires the near constant use of a computer, leading to lengthy periods of sitting/standing

4.6 The post holder must be prepared to complete urgent work requirements, working flexible hours to meet the demands of the serice

Person Specification

Personal Qualities


  • Ability to work in a constantly changing environment and willingness to accept challenge
  • Able to manage conflicting priorities on a daily basis and manage time to meet deadlines
  • Self- motivated and able to work autonomously
  • Willingness to have a flexible approach to working hours/duties
  • Be able to travel to meet the needs of the service



  • Experience of working across a wide range of project areas
  • Experience of managing change and associated behaviours
  • Knowledge of the NHS modernisation agenda
  • Good knowledge of an IT Clinical Systems Environment
  • Experience of working with suppliers
  • Experience of training delivery
  • Experience of Implementing and Delivering elearning
  • Experience of facilitating groups
  • Experience in using Teams or an equivalent virtual platform to host Training sessions.
  • Knowledge and experience using one or more elearning software


  • NHS experience, including working wi
    Any attachments will be accessible after you click to apply.


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