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Service Manager UTC (Urgent Treatment Centre)

University Hospitals Dorset NHS Foundation Trust
£50,952 to £57,349 a year per annum
Closing date
1 Jun 2023

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Other Health Profession
Band 8A
Contract Type
Full Time
Job summary

This is an exciting and unique opportunity to work with us in Urgent and Emergency Care in UHD. A new role has arisen for a motivated Service Manager for our UTC's, to join our amazing team. This is a new role for the services, and an exciting time to join us in our Urgent Treatment Centres in both Poole and Bournemouth as we work towards our Big Move in 2025.

This role will oversee the safe transfer of the UTC's management to the acute Trust, and at a time where the Future transformation Programme starts to deliver the new BEACH build.

The ED and UTC will be having to adapt to having the new build in close proximity whilst delivering key every day services and aligning to the future models of care.

It is expected that all employees uphold the values of the organisation as our values underpin everything we do and describe the way we expect our staff to behave towards our patients, families and carers and between each other.

Based at : Poole

Interview Date: TBC

Main duties of the job

The postholder will work collaboratively with the UEC Directorates Triumvirate, Clinical Lead, Clinicians and Matrons to support the operational management of the service.

The postholder will oversee the development and delivery of the service to the acute trust and be responsible for the smooth and timely transfer of people, policy and processes.

Work collaboratively with the Transformation programme and ED team to ensure the disruption to services is limited and mitigated as much as possible.

The role involves being a budget holder where it is expected that budgets are tightly managed with a focus on innovation and cost improvement delivery.

The role will include a need to focus on effective workforce planning, performance of teams and on-going business development.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.

Job description

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person Specification



  • Evidence of direct involvement in service redesign, innovation and change management
  • Evidence of leading organisational change and development.
  • High level of political awareness with an ability to work across organisational and professional boundaries
  • Extensive experience of management and leadership of multi-professional teams/services within an NHS acute environment


  • Significant successful experience of planning developing and managing complex healthcare related services
  • Experience of cross-organisational and cross-professional leadership/management



  • Evidence of Continued Professional development
  • Qualification in Management or Leadership to Masters level or equivalent operational, knowledge and experience.



  • A good knowledge of NHS England and Government policies, including Health Policy relevant to the NHS and Urgent and Emergency Care.
  • Ability to analyse and drill down to inform performance monitoring and reporting process
  • A good knowledge and understanding of management principles and strategic development, and sound knowledge of NHS planning processes

Any attachments will be accessible after you click to apply.


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