Do you want to challenge yourself and work where no two days are the same, then an exciting opportunity has arisen for enthusiastic and motivated individuals to join our friendly First Response Service.This is an ageless service, that promotes a dynamic and innovative way of working, triaging and responding to crisis referrals.
The role encompasses the NHS principle, right care right time and right place. The First Response service triages mental health crisis calls and referrals providing tele coaching psychological interventions , support guidance and signposting. The service further delivers timely and responsive face to face assessments where indicated.
You will be welcomed into a role by an established team, and provided with an excellent induction program which will provide you with access to accredited risk and clinical skills training as well as a robust practice supervision framework to support you in your role.Main duties of the job
The role of the Mental Health Practitioner (First Responder) is to provide brief clinical risk and mental health assessment, formulation and short-term contingency planning for people presenting in mental health crisis.
Using an evidence-based approach and routine outcome measures you will provide a strength-based approach to work collaboratively with other stakeholders both statutory and non-statutory , through Attendance at Risk management meetings and other forums to ensure the care pathway identified for a patient who comes through the First response Service is actioned
Supervision and guidance to junior staff is an essential part of the role and you will be expected to share your skills and experience with those around you.
The role of Mental Health Practitioner (First Responder) will require working collaboratively with key partner organisations, service users, carers, clinicians and other practitioners within a multi-disciplinary team in delivering services. The service provides a 7-day a week, 24-hours a day service for 365 days a year and involves working shifts.
Although based in the First Response Service the service and role are part of our integrated community mental health service offer and as such may also provide the opportunity to work across different team(s). There may also be opportunities in the future to work in our Home Treatment Team, Alternative to Emergency Department Service and Psychiatric Liaison.About us
Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.
As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.
We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.
Valuing our employees making an investment in their development a priority. We offer:
Protected CPD time for registered staff
Various development pathways and ongoing regular training packages for all staff
Leadership & mentoring programmes
Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training
A Robust Preceptorship
A bespoke induction programme
Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.Job descriptionJob responsibilitiesClinical / Service Specific
Provide evidence based clinical interventions, making autonomous clinical decisions about own professional practice.
Responsibility for the development, planning and implementation of brief care and treatment interventions for individual patients within First Response.
Provide assessment, planning and implementation of individual packages of care and treatment.
Ensure that individual episodes of care are delivered in a timely, effective and integrated manner.
Promote a recovery model that empowers patients, carers and relatives to be at the forefront of decision making and ownership of their packages of care and treatment.
Undertake clinical risk assessments, based on latest empirical evidence and compliant with local policies and procedures.
Act as the patients and relatives advocate.
Enable patients and carers to manage disability, loss and change.
Champion patients rights, including: dignity, equality, diversity, choice and respect. When undertaking all of the above ensure good documentation is provided and entered within the appropriate systems of record sharing. Communication and Working Relationship Skills
Provide complex and sensitive information to a wide range of internal and external stakeholders (users of services, carers, multi-disciplinary staff, and other statutory / non statutory services)
Contribute to the safe and effective day to day operations of the service managing clinical enquires
Provide a high standard of written and verbal communication that is clear and in line with local guidance
Role model effective communication demonstrating empathy, respect, compassion and hope where there may be barriers to understanding.
Communicate information in a way that makes it relevant and understandable in line with operational guidance
Maintain professional relationships with all colleagues to ensure professional standards are met
Promote a culture that incorporates Organisational values and is recovery focused Analytical and Judgement Skills
Undertake complex clinical risk assessments, based on latest empirical evidence and compliant with local policies / procedures
Reporting of exceptions, complaints and gaps in service
Assist in data collection for the on-going evaluation of the service
Assist in Promotion of the Service locally and nationally as appropriate
Act as the persons and their carers / familys advocate
Incident reporting - To report any incidents of harm or near miss in line with the organisations incident reporting policy supporting appropriate actions are taken to reduce the risk of reoccurrence
To assist with ensuring day to day practice reflects the highest standards of governance, clinical effectiveness, safety and person experience
To be aware of the responsibility of all employees to maintain a safe and healthy environment
To comply at all times with the organisations Safer Governance related policies
Seek advice and support from senior colleagues/line manager whenever necessary Planning and Organisational Skills
Ensure good documentation is provided and entered within the appropriate systems of record sharing
Plan assessment/appointments for service users
Discuss and arrange appropriate police response as required under guidance from senior staff
Co-ordinate any agreed lone working arrangements
To be responsible for the prevention and control of infection Responsibility for Persons Care, Treatment and Therapy
Ensure that individual episodes of care are delivered in a timely, effective and integrated manner
Promote a recovery model that empowers persons, carers and relatives to be at the forefront of decision making, owning their packages of care / treatment
Create, implement and update care plans and risk assessments as required
Champion persons rights and service users including: dignity, equality, diversity, choice and respect
Provide advice and guidance regarding mental health problems
Share clinical information on individuals coming into contact with Police Officers, as per agreed information sharing protocol under guidance from senior staff
Request information on specific individuals from Police Officers as per information sharing protocol
Promoting and safeguarding the welfare of children, young people and vulnerable adults
Implementation of NICE guidance and other statutory / best practice guidelines (if appropriate) under guidance from senior staff
To maintain up to date knowledge of legislation, national and local policies and issues in relation to service provision Responsibility for Policy and Service Development Implementation
Participate in programmes of audit and research within the team as agreed, implementing the findings
Contribute to clinical governance arrangements in order to ensure the quality of the service provided
Involvement in the development of local systems and process that ensure the implementation of Organisational policies Responsibility for Finance, Equipment and Other Resources
The post holder does not have financial responsibility for budgetary management
It is the individual post holders responsibility to manage organisational resources efficiently and to suggest efficiency savings to line management as they arise
The post holder has the responsibility to maintain the safekeeping of the organisations propertyResponsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management
Supervise and support junior staff with guidance from senior staff
Monitor practice and development of junior staff as appropriate reporting to supervisory staff
Assist in induction of staff
As required by the Clinical Leads, conduct appraisal and performance management of junior staff
Provision of day to day management supervision
Demonstrate and role model excellent clinical leadership skills
Ensure that core training is maintained
Ensure participation in the teams compliance with CQC standards as directed by clinical lead Responsibility for Information Resources and Administrative Duties
Ensure information resources are used to maintain knowledge of Organisational, Directorate and Team priorities and safety initiatives.
Maintain up to date clinical records in a timely and accurate manner
Ensure information is shared with key stakeholders and other agencies in a secure manner Responsibility for Research and Development
Participate in research and development Freedom to Act
To participate in regular supervision in accordance with good practice guidelines and organisational policy.
Work without direct management and take accountability for your own actions.
When tasks are delegated, ensure that the person you have delegated these tasks to is appropriately skilled to do so.
Work within the operational policies and service specifications of the team.
Work without direct supervision to deliver interventions via telephone and/or video call under direction of practice leads Any Other Specific Tasks Required
To participate in the organisations annual Appraisal process
To attend all relevant mandatory training as and when required to do so
Work cooperatively with staff colleagues ensuring a no hands off approach
Ensure that you remain professionally competent
This is not an exhaustive list of duties / responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the clinical lead Person SpecificationQualificationsEssential
- Professional Qualification (e.g. RMN, Social Worker, Occupational Therapist)
- Professional Registration (e.g. NMC, HCPC, Social Work England)
- Evidence of continuing professional development
- Clinical supervision qualification.
- Medical prescribing
- Teaching (clinical practice) qualification/certificate or equivalent experience
- Successful completion of an AMHP Training approved prerequisite consolidation module (eg Risk and Decision Making module)
- Assessing, formulating and working with people presenting in heightened state of distress
- Communicating (oral and written) complex/highly technical and clinically sensitive information to clients, their familie
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