EOC Clinical Navigator

Yorkshire Ambulance Service NHS Trust
£35,392 to £42,618 a year Per annum, Pro Rata
Closing date
11 Jun 2023

View more

Other Health Profession
Band 6
Contract Type
Full Time
Job summary

We have an exciting opportunity for you to join us as a Clinical Navigator in the EOC (Emergency Operations Centre). You will act as the lead clinician providing clinical oversight to all incidents within a designated geographical area.

As a Clinical Navigator you will ensure the safety of the waiting patients by providing targeted advice whilst an ambulance response is on route or providing welfare checks where prolonged responses may occur. You will also provide clinical support to colleagues in EOC and in operations.

This role is offered as a full-time permanent role, with consideration to secondments or to work it as a rotational role with operations.

Course start dates are from July 2023 onwards.

Main duties of the job

You will be focused on managing clinical demand within your area, working within agreed policies and Standard Operating Procedures (SOPs), as well as following guidelines and utilising decision-support tools where necessary.

You will support the dispatch team to ensure that resourcing of incidents balances the needs of individual patients with the need to ensure an effective response across the geographical area; this may at times require sound clinical decision-making to prioritise the use of resources at times of high demand managing risk in a way that maximises safety.

As a Clinical Navigator, you will be a source of advice on best practice and will support decision making for colleagues both within EOC and operationally in frontline practice. The ability to support such a wide range of operational colleagues through difficult decisions will be central to the role. The post holder will recognise each interaction via the crew advice line is an opportunity for learning and will approach their duties with clinical supervision and learning at the forefront of their mind.

About us

At Yorkshire Ambulance Service (YAS) we aspire to deliver world class care to the communities we serve. In recent years we have demonstrated a strong track record of improving patient care across all of our services despite facing increasing challenges and demands.

To enable us to meet the future needs for our services we have invested significantly in our emergency operations centre's at Wakefield and York and have embarked on a period of change which is aligning our emergency and urgent care services with those of the wider healthcare economy.

This is an exciting opportunity for innovative upcoming aspiring leaders who can demonstrate ambition, continuous professional development and who possess a natural propensity to lead others.

Job description

Job responsibilities

The Clinical Navigator will contribute to the creation of a clinically focused EOC and an environment in which excellence in clinical care can flourish. You will support EOC staff to practice safely and effectively to meet the standards required.
  • Support to operational resources (Decision making, referral, discharge).
  • Remote Patient assessment.
  • Clinical crew advice.
  • EOC clinical support to EMDs, dispatchers and clinical advisors.
  • Navigation of incidents suitable for secondary remote clinical assessment.
  • Oversight of Incidents coded via AMPDS which may benefit from further clinical scrutiny.
  • Telephone assessment of 999 calls (and IUC calls transferred to 999) in order to determine if the case presentation can be managed away from a 999 response where appropriate.
  • Clinical support for clinicians experiencing prolonged on scene times due to issues such as referral delays.
  • Medical Incident Officer (MIO) initial triage and advice.
  • Assessment of incidents for alternative & Specialist resource responses.
  • Category 1 response support.
  • To establish and maintain effective working relationships with EOC and operational colleagues.
  • To establish and maintain an effective relationship with senior clinicians within EOC.
  • To work closely with colleagues from Dispatch and EMD backgrounds to provide a safe and effective triage and treatment response to all patients.
  • To establish and maintain productive working relationships with partner agencies and organisations.
  • Provide clinical support and guidance to meet various staff needs so they can fulfil their operational role.
  • To promote communication between operational and EOC resources to embed the One Team ethos into practice.
  • To develop working relationships with colleagues within their own organisation and other organisations that are productive in terms of supporting and delivering their own work and that of the overall organisation.

Clinical Navigators will benefit from the variety in their work through regular rotation between frontline operational clinical practice and working in EOC. They will balance your knowledge of paramedic practice and the inherent challenges this brings with the need to maintain operational performance and associated AQI and KPI. The Clinical Navigator should be an advocate for both their areas of practice and promote the YAS value of One Team ensuring that patient care is at the center of all decision making.

Person Specification



  • Registered Paramedic (HPC) with 3 years post registration experience or a Registered Nurse with 3 years Post registration with a minimum of two years in a patient facing operational role
  • AMPDS/Pathways (PaCCS) trained or willing to work towards



  • Experience of supporting staff development by giving, receiving and acting on developmental performance related feedback
  • Evidence of a proactive approach to own CPD and development of professional practice


  • Experience of clinical triage over a telephone using clinical assessment software



  • Able to demonstrate a commitment to achieving professional standards and quality care
  • Demonstrates commitment to, and enthusiasm for facilitating personal development and lifelong learning

Any attachments will be accessible after you click to apply.


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