Job summary

The Multiple Sclerosis Team are based within the Neurology Department at Derriford Hospital and provide care and support for over 1500 patients in Plymouth and the surrounding areas.

Clinical care is complemented by our treatment space, active research programme both in laboratory based neurosciences and in clinical trials of new treatments. The department works closely with the regional neuro-radiology services which are also based at Derriford. This helps us provide integrated care.

Main duties of the job

The role of the customer service apprentice is to support existing staff in the day to day running of the MS Service. This would include logging requests and queries from patients, recording information on our clinical management database, booking clinics and typing.

Apprentices will work under close supervision, and will be expected to develop their administration and customer service skills over time.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.

If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.It is sometimes necessary to close vacancies before the closing date.

If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Job description

Job responsibilities

• Requesting and Tracing Notes
• Transcribing letters
• General Filling
• Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines.
• Opening the post
• Delivery of prescriptions and drug charts to pharmacy department
• Distribution of notes received.
• Organisation of notes for daily infusions
• General administration and support for the Pathway Co-ordinators and Transcribers / Secretaries
• Inputting data onto clinical Database

Person Specification

KNOWLEDGE & EXPERIENCE

Essential

• Demonstrable experience working with people
• Ability to work in a team environment

Desirable

• Demonstrable experience in customer service environment

QUALIFICATIONS

Essential

• English GCSE 4-9 (A-C) or equivalent

Desirable

• Computer literate

APTITUDE & ABILITIES

Essential

• Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
• Attention to detail
• Accuracy

Desirable

• Be able to maintain clear and accurate records
• Ability to deal with complex and sensitive information

DISPOSITION / ATTITUDE / MOTIVATION

Essential

• Willingness to undertake further training and development
• Positive attitude
• Can use own initiative whilst under the direction of a supervisor

Any attachments will be accessible after you click to apply.

216-LA-M5256916