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Programme Manager – Diabetic Eye Screening Programme (DESP)

University Hospitals Sussex NHS Foundation Trust
£50,952 to £57,349 a year .
Closing date
1 Jun 2023

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Other Health Profession
Band 8A
Contract Type
Full Time
Job summary

The Programme Manager will have responsibility for the day-to-day management of all operational issues within the clinical service for the DESP. They will ensure the effective delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints.

The post holder will be responsible for implementing and managing systems and processes to ensure that all services are delivered in accordance with Trust-wide policies and the National Screening Service Specification.

The post has direct line management responsibility for the managers within the DESP and through them for the delivery and performance management of the services. In the first instance this will include the review and where necessary the development of mechanisms for performance management at the programme level and workforce development.

The post holder will work with the Clinical Lead to develop and deliver a strategic vision and ensure service changes meet internal and external expectations and standards.

The post holder will need to understand the business requirements and implement plans for service improvement using modernisation techniques and involve patients to ensure changes to services meet patients' expectations as well as ensuring the required capacity to meet key clinical performance targets.

Main duties of the job

HR Management

  • Develop workforce plans which anticipate service changes and developments and which address recruitment, retention and workforce supply issues to minimise the impact of these on service delivery.
  • Work with the Clinical Lead to identify requirements for posts and sources of funding and to make decisions regarding funding for upgrades and changes to roles.

  • Lead and support organisational change to ensure efficient service delivery and productivity and compliance with Trust and NHS targets; this could include consultation with staff and promoting new ways of working, implementing new policies and procedures.
  • Line Management responsibilities including recruitment, induction, appraisal, development and retention of staff as well as managing sickness and absence, disciplinary and performance issues that may arise.

  • About us

    Join us atUHSussex, every day is different, you can be the change, better neverstops

    AtUHSussexwe're proud to be at the heart of the NHS. As one of theUK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

    Improving lives:We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First.Our mission is summed up by our 'where better never stops' motto and no matter the role atUHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need itbecausewe know that to look after others we must first look after ourselves.

    Build a career with us:As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosingUHSussexyou are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that youdo.

    Job description

    Job responsibilities


  • Responsible for developing and motivating staff through effective personal leadership, ensuring views and decisions are communicated both up and down the management structure.
  • Work closely with the Office Manager and Senior screeners and Failsafe Manager to ensure effective team working within the programme.

  • Communication

  • Develop and implement an effective communications strategy to support the DESP.
  • Engage effectively with stakeholders, ensuring ownership and participation in delivery from local organisations.
  • Communicate effectively and build and maintain strong influential relationships with a wide range of stakeholders both internally to BSUH and externally, particularly NHS England, South East region and Nationally, Department of Health, CCG's, PHE QA, Screening and Immunisation Team and related systems IT supplier/s.
  • Ensure that the DESP aims and objectives are clearly conveyed to all staff both within BSUH and within the localities.
  • Provide training, presentations and information to a range of groups comprising staff, senior staff and colleagues from partner organisations. The subject matter may include service changes or financial targets requiring negotiation or agreement.
  • The successful postholder will participate in and facilitate meetings at a variety of locations such as conferences, Executive Board meetings, Project Boards, Steering Groups, Stakeholder Groups, Team meetings.
  • Be responsible for IT Supplier communication & management against their contractual obligations.
  • Promote a positive image of the department both externally and internally.
  • Participate in and contribute to Trust wide initiatives and projects as appropriate.
  • Build effective networks with other departments, working in collaboration to support efficient patient flow.

  • Facilitates monthly Screening Team and MDT meetings.

  • Policy, Service Delivery and Clinical Governance

  • Respond to any service target breaches in line with Trust standards and put in place remedial plans to ensure such events do not occur again.
  • Identify opportunities for service redesign, focusing on a patient centred approach to delivery; work to develop and lead plans to improve and develop services.
  • Participate in Trust and service wide programmes that contribute to the modernisation of patient services.
  • To investigate processes and define root cause problems in order to make service improvements in line with Trust strategy and modernisation initiatives.
  • Create and maintain an environment that is responsive to the changing needs and strategy of the Trust and national DESP reflecting changing patterns of healthcare and healthcare commissioning.
  • Implement National Screening Objectives, standards and other initiatives.

  • Manage the analysis of screening data so that the Management team has access to timely and accurate information on all key performance indicators.
  • Analyse service data to monitor referral rates and identify changes or likely changes.
  • Lead on resolving complaints and concerns from patients, staff, suppliers, other internal and external service providers and partner organisations; as part of the engagement with patients strategy ensure mechanisms are in place for capturing and sharing compliments.
  • Lead on investigating and responding to complaints in line with Trust Policy.
  • Ensure adherence to control processes and risk management arrangements including developing specific polices/procedures as appropriate.
  • Develop systems for the monitoring of compliance with internal and external governance and best practice requirements.
  • Responsible for the delivery of agreed projects.

  • Administrative

  • Produce weekly, monthly quarterly and annual reports as required, working closely with the Office manager and Failsafe Manager.
  • Manages annual and sick leave and submits monthly absence reports to payroll.

  • Audit and Research

  • Responsible for regular audits / surveys to support and inform service development and submission to the Programme Board including annual health Equity Audit.
  • Lead on the development of reporting processes from relevant information systems and integrating them into the performance management func
  • Liaise with the national DESP around submission of data for national research and development projects.
  • Contributes to regional and national DESP meetings as appropriate.

  • Learning and Development

  • Contribute to and maintain involvement with national professional bodies such as British Association of Retinal Screening.
  • Attend mandatory training updates as required.
  • Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
  • Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
  • Identify own learning needs and jointly plan training requirements with your line manager
  • Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.

  • Person Specification

    Qualifications & Experience


    • Educated to masters level or equivalent knowledge, skills and experience.
    • Evidence of continuing education and development.


    • Diploma in Health Screening



    • Operational experience in a national screening programme, diabetes or ophthalmology services.
    • oFull understanding of clinical terminology used in DESP and associated patient pathways
    • oWell-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations
    • oExperience of managing teams of staff


    • and high level of understanding IT issues.
    • oAble to present relevant papers at national and international conferences

    Any attachments will be accessible after you click to apply.


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