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Band 6 Service Manager

University Hospitals Birmingham NHS Foundation Trust
£35,392 to £42,618 a year
Closing date
30 May 2023

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Other Health Profession
Band 6
Contract Type
Job summary

This Service Manager position is a newly established post. The successful candidate will therefore have the opportunity to make it their own, liaising closely with the Operations Manager. Close line management will help deliver a myriad of learning opportunities with a strong focus on professional development.

Project work combined with day-to-day operational management will constitute the majority of the workload and will require creative prioritisation and a strong organisational skillset. Problem solving, determination, and resilience will all need to be utilised to best manage unique and ambiguous tasks in the workflow.

Liver Services at UHB are a national tertiary centre responsible for over 30% of the UK's liver transplants. As a result, the department expects partnership of consistently high performance with innovation. Being a part of this busy team will stretch and challenge the successful candidate, preparing them for a career in senior administration and management.

The department operates across secondary and tertiary care, medicine and surgery to holistically address the complex needs of our patients. The department wants to employ committed people dedicated to making a difference and in return offers a unique and endless variety of challenges and developmental opportunities.

Main duties of the job

Work with the Operations Manager and General Manager to provide business and managerial support in order that the activity, quality and financial objectives of Liver Services are successfully delivered. In particular, the Service Manager will focus on post-COVID performance recovery; ensuring patients receive treatment within NHS-agreed waiting times through daily management of all KPIs and national standards; 18Wks RTT, Cancer 2WW, 28 FDS, 62Day and the Tertiary referrals.

Manage and perform audits and co-ordinate projects that require excellent planning and organisational skills, requiring use of own judgement to prioritise workload effectively.

Deputise for the Operations Manager when required.

Line manage designated team leaders and clerical staff, overseeing recruitment, training, and absence management.

Work with initiative and minimal guidance. Notwithstanding regular 1:1s for professional development.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

Job responsibilities

*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

Person Specification



  • Good general level of education including core subjects at GCSE grades A -- C or equivalent



  • Previous experience of working to NHS key performance and national standards
  • Experience in handling confidential information
  • Experience with dealing with patients, relatives and the general public
  • Previous line management experience of staff
  • Working Knowledge of waiting list systems
  • Knowledge of NHS and aims of its structure
  • Knowledge of medical staffing issues
  • Knowledge of all the PAS systems

Any attachments will be accessible after you click to apply.


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