We are seeking talented and experienced Band 5 IT focused administrator to work alongside our IT lead within Urgent Care.

The postholder will be require to aid in the daily support of the Emergency Department IT systems, namely those used for Record and Verify (R+V), scheduling and Quality Assurance. To be involved software upgrades , including regression testing of new versions and logging system errors. To aid in developing and implementing new functionality in the Emergency Department systems.

Post Holders will be expected to work core business hours which are Monday-Friday excluding Bank Holidays. We would expect the post holder to be available outside of core hours should the need arise for more bespoke request and business essential IT upgrades/support.

To request an informal discussion about these opportunities please contact Claire Durrant Urgent Care IT Lead by email Claire.Durrant@porthosp.nhs.uk

Main duties of the job

The postholder will also be required to contribute to maintaining and improving the data quality of information recorded within the Emergency Department Systems. They will support accurate and timely collection patient-based data, for healthcare management, commissioning, costing and analysis purposes. The postholderwill also aid in producing regular information reporting to meet internal and external information requirements, as well as responding to ad-hoc information requests.

The post holder will also be required to lead on a specific IT portfolio which is ever changing in the Emergency Department this will require working with internal and external stakeholders. There will be full training provided on the systems that we use within the emergency department. The post holder will have the responsibility of setting up and managing IT accounts from certain IT Systems and supporting of recording and supporting helpdesk calls and proactively plan and organise for any periods of downtime.

The Post holder will be responsible for on-site floor walking support to our clinical, nursing, and administrative colleagues in first line support.

About us

The Trust is committed to driving excellence in care for our patients and communities and was rated good by the Care Quality Commission report published 2020 and became a University Hospital. We are ranked as the third in the country for research embedding education and training across the organisation and we continuously strive to achieve our core values which are at the heart of everything we do. The Trusts main hub is the Queen Alexandra Hospital, starting life as a military hospital over a century ago and now one of the largest hospitals on the south coast and you may have seen us on the TV series Nurses on the Ward. The Trust provides comprehensive secondary care and specialist services to a local population of 675,000 people across South East Hampshire. The Trust employs over 8,000 staff and are #ProudtobePHU our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because its the right thing to do, but because it makes our hospital stronger. If you share our values and our enthusiasm for providing outstanding care and support for patients, colleagues and our community you will find a home at PHU. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans status, colour, religion, disability, sexual orientation and beliefs.

Job description

Job responsibilities

The postholder will be require to aid in the daily support of the Emergency Department IT systems, namely those used for Record and Verify (R+V), scheduling and Quality Assurance. To be involved software upgrades , including regression testing of new versions and logging system errors. To aid in developing and implementing new functionality in the Emergency Department systems.

The postholder will also be required to contribute to maintaining and improving the data quality of information recorded within the Emergency Department Systems. They will support accurate and timely collection patient-based data, for healthcare management, commissioning, costing and analysis purposes. The postholder will also aid in producing regular information reporting to meet internal and external information requirements, as well as responding to ad-hoc information requests.

The post holder will also be required to lead on a specific IT portfolio which is ever changing in the Emergency Department this will require working with internal and external stakeholders. There will be full training provided on the systems that we use within the emergency department.

The post holder will have the responsibility of setting up and managing IT accounts from certain IT Systems and supporting of recording and supporting helpdesk calls and proactively plan and organise for any periods of downtime.

The Post holder will be responsible for on-site floor walking support to our clinical, nursing, and administrative colleagues in first line support.

Key Responsibilities:

Trust Organisational Expectations

• Proactively and positively contribute to the successful overall performance of the Trust.
• Deliver excellent levels of customer service to all patients/visitors and staff at the Trust.
• Develop effective ways of working and create strong partnerships and relationships with all stakeholders to support the implementation of the Governments policies on Health.
• Develop an organisational culture that fosters collaborative working among all staff groups, to ensure a focused commitment to delivering quality services and outcomes.
• Comply with corporate governance structure in keeping with the principles and standards set out by the Trust.
• Support the Trust culture of collaborative, flexible cross-team working and commitment to delivering quality services and outcomes, which support the Governments policies on public health.
• In compliance with the Trust's practices and procedures associated with the control of infection, you are required to:
• Adhere to Trust Infection Control Policies always assuring compliance with all defined infection control standards.
• Conduct hand hygiene in accordance with Trust policy, challenging those around you that do not.
• Challenge poor practice that could lead to the transmission of infection.

Proactively, meaningfully and consistently demonstrate the Trust Values in your everyday practice, decision making and interactions with patients and colleagues.

Shared Core Functions

• Assist in providing a high-quality service and comprehensive IT support for the Urgent Care group.
• Deliver a high standard of IT work to the speciation of the department, according to current demands.
• Liaison with other senior personal and their support personnel to close co-ordination of diverse aspects of work.
• Support team members to deliver on their functionally relevant objectives through offering advice, guidance and support as appropriate.
• Work with those you support to develop a collaborative working partnership, which positively contributes to their overall efficiency and role performance.
• Proactively identify additional support services, which would increase the efficiency of those you support and instigate these activities in agreement with your team.
• Maintain and improve your knowledge and understanding of the health service arena, including health systems, policy support and current issues.
• Engage with external clients/partners/stakeholders to gain their necessary level of contribution and commitment to the successful delivery of your work.
• Increase the level of guidance knowledge and skills within the Trust through documenting key learning and supporting others to develop their abilities.
• Dissemination of knowledge through input into reports, data capture and other administrative documentation, taking responsibility for technical accuracy and reliability of the contribution and being sensitive to the wider implications of the dissemination.
• Ensure that expertise is seen as resource within and outside the Trust and form working partnerships with government department, national agencies, and key stakeholders.
• Develop structures, systems, ways of working and personal values that will support the Trusts sustainable development objectives with regard to issues such as Carbon reduction and waste minimisation and to encourage all stakeholders of the Trust to act as enthusiastic agents of change.

Specific Core Functions

1.To be first line support for the Oceano ED application to users and raise helpdesk calls as appropriate on 3rd party provider ensuring they are resolved in a timely manner. To log any systems errors with the system suppliers and to ensure resolution of issues.

2.To support in the design, development and maintenance of business operational reporting.

3.To aid in the development of Ad Hoc reports (within Chimera) as required by users of the Emergency Department.

4.To support in the account management for IT systems used within the Emergency department.

5.To take ownership of helpdesk calls raised on 3rd party provider ensuring they are resolved in a timely manner.

6.To support in the testing of software upgrades/maintenance releases of IT systems used by the Emergency Department as appropriate.

7.The post holder will facilitate, train, coach and support users of the Oceano ED IT system and other departmental IT systems (e.g. Adastra. MobiMed, Scribe) and provide support on best practice to ensure efficient utilization of systems.

8.Assist in the development of teaching packages and a support infrastructure for a range of staff using the electronic systems within the Programme / project.

9.Using data warehouse output to generate reports to support business decision making and business performance monitoring. Ensure all reports have a specification and are updated as required.

10.To support with the creation of new specifications and maintenance of Forms and To Do List functionality with the Oceano ED IT system.

11.Ensure that Snomed updates are actioned as appropriate.

12.To support the department to ensure they are compliant with all relevant national NHS Information Service Notification changes.

13.To support on departmental IT system-related projects as and when required.

14.Participate in improvement projects and contributing to and acting on outcomes to achieve successful implementation Assist with the development of new processes and the enhancement of existing procedures in order to meet the changing needs of the Emergency department and ensure that standard operating procedures are kept up to date.

15.Produce information from the Emergency Department Systems which is consistent and accurate with regard to data definitions, calculations and presentation. This will include maintenance of corporate reporting to meet local conventions and national guidelines as specified in Dataset Change Notices, the NHS Data Manual and NHS Data Dictionary.

16.To monitor and improve data quality within the Emergency Department databases by performing audit, presenting this back to users, developing new data collection procedures as appropriate and documenting these procedures within the Emergency Department Quality system.

17.Contribute to effective team working within the Emergency department, by transferring skills and knowledge to appropriate staff and ensuring working procedures are properly documented and maintained so that processes can be maintained in the absence of the postholder.

18.Use their initiative and take responsibility for themselves and the quality of their work.

19.Take ownership of equipment supplied to enable job role to be fulfilled, including teaching staff on the use of equipment.

20.Participate in improvement projects and contributing to and acting on outcomes to achieve successful implementation.

21.Contribute to performance improvement, taking a lead for identified areas were agreed.

22. In conjunction with members of the Emergency Department, take part in other projects related to information management and technology, commensurate with grade and experience.

23.Any other tasks commensurate with grade and experience as deemed appropriate by the Emergency Department IT lead.

24.The physical effort required for this role is there is an occasional requirement to exert moderate physical effort for several long periods during a shift.

25.Rare exposure to emotional circumstances within the workplace. As part of the role you will require to floor walk the Emergency Department which may expose you to some distressing sights but these will be extremely limited.

26. The role is office based role, with requirements to floor walk and attend meetings in other areas of the hospital. Most meetings will be remote and on teams, so you will be using VDU for the majority of your day.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent experience.
• IT Systems Training experience or significant relevant experience.
• Experience of Project Management linking to IT software.

Desirable

• Helpdesk experience.
• ITIL Experience.
• ISTQB Foundation Certificate in testing or relevant testing equivalent.
• Any attachments will be accessible after you click to apply.
  
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