General Manager

University Hospitals of Leicester NHS Trust
£50,952 to £57,349 a year per annum
Closing date
9 Jun 2023

View more

Other Health Profession
Band 8A
Contract Type
Full Time
The Imaging Service at UHL is one of the largest such departments in the UK, covering a complex range of modalities and subspecialist areas across diagnostic pathways for patients on both cancer and elective diagnostics as well as referral to treatment (RTT) pathways.

As with many parts of the NHS, the legacy of the COVID-19 pandemic saw a significant growth in the waiting list for diagnostic tests and interventioanl treatments and the service's primary focus currently is to reduce these back to within nationally-agreed targets. Alongside these challenges, the service in 2022 underwent a large reconfiguration with sub-specialties being relocated between Leicester's three main hospitals to support the Trust's longer-term plans.

The successful post-holder will need to be a high achiever and able to evidence examples of leading previous service development and improvement programmes while supporting clinical, nursing and administrative teams. This post is an excellent opportunity for aspiring operational leaders and they will work closely with the Operational Lead - Imaging Services, Deputy Operational Lead, Heads of Service, senior Imaging Management Team and the wider Clinical Management Group's Senior Management Team as they collectively work towards delivering the Imaging strategy.

Main duties of the job

The General Manager is managerially accountable to the Head of Operations but will report directly to the Operational Lead - Imaging Services. Key responsibilities for this role will include:
  • Supporting the Operational Lead - Imaging Services and thereby the Head of Operations, to operationally manage service resources and deliver against the strategy for the service.
  • Developing robust management of capacity, waiting lists, reporting and efficiency.
  • Supporting and managing the operational aspects of the service, encompassing the management of all resources and the monitoring and achievement of agreed performance objectives.
  • As agreed with the Imaging Senior Management Team, to ensure the service is meeting its performance objectives supported by a management regime to deliver continuous improvement.
  • Direct line management of other members of the administrative team as required.
  • Participating in the wider Clinical Management Group's Manager of the Day Rota.

About us

We are one of the biggest and busiest Imaging departments in the country, incorporating the 3 acute hospitals and 6 community hospitals and CDC in the LLR region. We have our very own Children's Hospital and run one of the country's leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
  • We focus on what matters most
  • We treat others how we would like to be treated
  • We are passionate and creative in our work
  • We do what we say we are going to do
  • We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.

Job description

Job responsibilities

Service Delivery & Development
  • To be responsible for the delivery of strategic service improvement and development plans for the service, which anticipate future needs, for approval by the Imaging Senior Management Team.
  • To plan a programme of continuous and evidence-based improvement in all aspects of the service area to ensure services are high quality, efficient, effective, and patient-focused.
  • To ensure a culture of continuous challenge exists in the service area, ensuring that progressive solutions, which consider models of best practice, are incorporated into service plans.

Performance management
  • As agreed with the Imaging Senior Management Team, to ensure the service is meeting its performance objectives supported by a management regime to deliver continuous improvement. Within this to ensure that all staff have an annual appraisal and agree clear objectives against which they are managed appropriately.
  • To ensure that sickness absence for staff within the service is managed appropriately and in line with the Trusts Sickness Absence Policy.
  • To develop and implement effective reporting arrangements within the service area to accurately record and monitor performance against local and national targets and to pro-actively develop solutions to manage any variances.

  • To provide strong visible leadership as part of the service and wider Imaging Senior Management Team.
  • In conjunction with the Imaging Senior Management Team, assist with the preparation of the Services strategic direction, and Integrated Business Plan for specific service areas.
  • To develop and introduce new and innovative business management systems to maximise the organisational efficiency and effectiveness of the service area, sharing good practice.

  • Under the leadership of the Heads of Service, to ensure that patient safety is at the centre of the delivery of patient services.
  • To ensure that within the service, governance and risk management are seen to be everyones responsibility.
  • To help develop and implement effective systems to record and monitor governance and risk information.

Patient/Customer Service
  • To ensure that consistently high standards of customer service are delivered by the services managed.

  • To help ensure that the service contributes towards the Trusts Research Strategy.
  • To promote medical/clinical research activity.
  • To ensure that opportunities for medical/clinical research and audit at service level are maximised to support the improvement of clinical outcomes and the patient experience

  • To participate in the Manager of the Day Rota for the wider Clinical Management Group

Person Specification



  • Degree or equivalent experience
  • Extensive healthcare knowledge


  • Leadership & Management Qualification



  • Experience of validating waiting lists
  • Experience of working with cancer waiting lists
  • Proven track record of achieving challenging healthcare targets
  • Direct line management experience with evidence of supporting and developing staff and teams
  • Experience of delivering programmes of change
  • Experience managing complaints
  • Knowledge of key performance indicators relating to cancer and referal to treatment pathways


  • Experience of leading and managing Imaging services



  • Excellent problem-solving skills using team when appropriate
  • Able to analyse and understand financial data
  • Demonstrable organisational skills
  • Proven record of robust performance management
  • Experience of writing business cases

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

University Hospitals of Leicester NHS Trust


Leicester Royal Infirmary



Any attachments will be accessible after you click to apply.


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert