Job summary

Come and work for a centre of Pathology excellence at University Hospitals Birmingham NHS Trust, one of the largest acute Trusts in England, it is composed of four main hospital sites; Queen Elizabeth Hospital, Heartlands Hospital, Good Hope Hospital and Solihull Hospital. We are seeking a proactive, experienced and dynamic individual, with excellent communication skills to be a Band 5 Deputy Specimen Reception Manager within Pathology.

This is a support role within the Specimen Reception Management Team. Specimen Reception Department receives, prepares and ensures that all samples are logged into laboratory information systems correctly for their onward journey.

The post holder will ensure the Specimen Reception service is delivered to a high standard and meets the Key Performance Indicators (KPI's), whilst maintaining quality, providing an efficient and effective service to patients and service users.

The post holder will manage a large team, be responsible for Specimen Reception rota, as well as the team's development and well-being. They will also be in charge of the day to day running and operational management of Specimen Reception. This role is pivotal in ensuring that the department is in consistent in achieving its targets and troubleshooting issues.

Main duties of the job

This post is will predominately be based at Heartlands, Good Hope and Solihull Hospitals, with the flexibility to work at the Queen Elizabeth hospital in the future.

This role will work with both the Specimen Reception Management Team and wider Operational Team to develop strategies for improvement within the service.

The role requires the post holder to manage conflicting priorities, respond well under pressure whilst maintaining attention to detail.

The post holder will assist in ensuring all practices and processes are up to date and take into account models of best practice. Support Specimen Reception Management Team to drive through the delivery of quality standards and targets to continually improve performance within the service.

The post holder will have line management responsibilities and be accountable for the training and development needs of their team. Personal development opportunities within the role are available and will be reviewed and supported by the Specimen Reception Management team.

The post holder will be confident when liaising with both the Pathology team as well as wider service uses both in and outside of the Trust. Knowledge of Laboratory and NHS processes/targets is desirable but not essential.

For full duties and responsibilities please read the Job description and Person Specification

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

• *Degree or Health related equivalent qualification
• *Possession of pass certificates at GCSE or equivalent.
• *Or demonstrable equivalent experience

Desirable

• *Scientific qualifications e.g. NVQ
• *Management qualification
• *Sound understanding of Pathology and Specimen Reception

Experience

Essential

• *Previous experience in a Supervisory or first line management role
• *Fully conversant with data protection
• *Understanding of Health and Safety
• *Experience at handling conflict and discipline within staff groups
• *Experience in conducting appraisals
• *Experience in sickness management
• *Proficient data entry
• *Effective letter and report writing

Desirable

• *Experience of working in a hospital laboratory.
• *Experience of using patient information systems.
• *Experience in Recruitment & Selection

Additional Criteria

Essential

• *Proven organisational/co-ordination/work prioritisation
• *Ability to work under pressure and to meet deadlines
• *Ability to lead and motivate others
• *Ability to use own initiative
• *Effective time management
• *Empathy
• *Effective verbal communication
• *Evidence of good communication & interpersonal skills.
• *To communicate and liaise with a wide range of staff groups as appropriate both within the Directorate and the Trust on what can be at times complex issues.
• *Must be willing to co-operate with staff of all grades and abilities, and work as part of a team.
• *Knowledge of IT applications, e.g. MS Office, Word, Excel, databases, e-mail and internet.
• *Knowledge of HR policies e.g. attendance, performance management, sickness etc.
• *Good attendance record
• *Reliable and punctual
• *Partake in the Annual Appraisal process

Desirable

• *Knowledge of Departmental & Trust Policies & Procedures on Clinical Governance, Risk Management, Complaints and Health and Safety.
• *Awareness of Pathology or scientific or medical terminology.
• *Have an understanding of health & safety responsibilities and equal opportunities.

Any attachments will be accessible after you click to apply.

304-49478DO