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HR Services Supervisor

Milton Keynes University Hospital NHS Foundation Trust
Milton Keynes
£28,407 to £34,581 a year Per annum
Closing date
1 Jun 2023

View more

Other Health Profession
Band 5
Contract Type
Full Time
Job summary

HR Services Supervisor

Department: Human Resources

Band 5 �28,407 to �34,581 per annum

Hours: 37.5 per week, all MKUH roles will be considered for flexible working

An exciting opportunity for a full time HR Services Supervisor has arisen within our busy multifunctional HR Services Team. The successful candidates will supervise a comprehensive customer focused front-line service to employees who require assistance with HR transactions, such as payroll and temporary staffing requirements, using ESR and Allocate staffing systems. In addition, the post holder will support the maintenance and usage of the computerised payroll and HR information systems.

HR Services is a busy 7 day working department that works towards strict deadlines, it is therefore essential that the successful candidates can work well under pressure, while always maintaining a pleasant and professional attitude. You will hold excellent communication and inter-personal skills and will be required to carry out calculations on a day-to-day basis and prepare basic reports with occasional intense/prolonged concentration.

Main duties of the job

The post holder will work in the Human Resources Services Team and will supervise a comprehensive customer focused front-line service to employees who require assistance with HR transactions, such as payroll, temporary staffing requirements and general HR queries.

They will act as first point of contact for all queries from the HR Services Advisors and will provide first line supervision and support to the services team and deal with escalated and complex queries. In addition, the post holder will support the maintenance and usage of the computerised payroll and HR information systems (ESR).

About us

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
  • Free on-site parking
  • Free tea and coffee
  • Great flexible workingopportunities
  • Discounted gym membership
  • Lease car scheme
  • Generous annual leave and pension scheme
  • On site nursery (chargeable)
  • Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Job description

Job responsibilities

  • Communicates by email, phone and face to face.
  • Communicates with HR team members, payroll staff, finance staff and Trust staff at all levels.
  • Provides and receives information in both standard as well as complex format. i.e. communicates/relays pay and tax information to employees in response to basic queries.
  • Delivers training or support to users.
  • Acts as liaison between Trust and third-party payroll provider for basic queries.
  • Act as first point of contact for users for all HR Services Team queries.
  • Resolves basic user queries where possible by:
    • Querying and providing data (subject to authority to share data).
    • Liaising with third parties (such as external payroll provider) to identify a resolution.
  • Triage complex user queries to the relevant HR team member for resolution.
  • Work is carried out within set procedures and laid down timetables.
  • Plans and prioritises own day to day workload.
  • Regular discussion with Line Manager relating to workload and task prioritisation.
  • Able to comment on the content and implementation of workforce policies.
  • Implements departmental policies within own work area and proposes changes to own working practices as a result of new legislation or guidelines; e.g. to be aware of data protection issues and ensure information relating to staff is provided to authorised users only.

Please refer to the job description for further details.

Person Specification



  • 2 passes at A level (Grade A - D) or equivalent.


  • Willingness to study further undertaking a relevant qualification (NVQ 3 Equivalent).



  • Must be able to demonstrate ability to work in a team environment.
  • Must be able to produce reports in a clear and concise manner.
  • Work to and meeting deadlines.
  • Working with HR, Payroll & Recruitment Systems.
  • Experience of supervising teams.


  • Experience of working on projects.

Knowledge and Skills


  • Knowledge of Microsoft Office products.
  • Advanced keyboard skills
  • Be able to create and maintain complex spreadsheets using MS Excel.
  • Ability to produce good quality and reliable information in a timely manner.
  • Knowledge of Human Resources, Payroll and Staffing systems e.g. ESR, Healthroster.

Personal and people development


  • Able to work effectively on own initiative and as part of a team.
  • Ability to work flexibly and prioritise own workload.



  • Good communication skills.

Specific requirements


  • Able to perform the duties of the post with reasonable aids and adaptations.
  • Ability to travel independently as and when required to fulfil the role.
  • Able to attend meetings as and when required.

Any attachments will be accessible after you click to apply.


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