Job summary

2 year Fixed Term Contract

An exciting opportunity has arisen to join an established / experienced team of Desktop Support Technicians on a 2 year fixed term contract.

The post holder will be a member of the Desktop Support Team providing a customer sensitive and responsive support, fault resolution and advice service, which ensures the maximum availability, performance and utilisation of device management including Desktop PC / Laptop, Wireless Trollies, Digital Dictation devices as well as iOS devices including iPhones, iPods and iPads used by the directorates business and clinical teams.

The post holder will be responsible for ensuring a systematic, disciplined and analytical approach to problem solving and ensuring agreed procedures and standards are met as well as ensuring the security of It related devices across the organisation.

The postholder will undertake incident diagnostics to resolve any technical issues, support project which require the implementation / deployment of devices as well as management of the deployment of Windows security patches to devices as well as iOS version updates in line with The Shrewsbury and Telford Hospital NHS Trust (SaTH) Digital Security Strategy and improvement plan.

The postholder will also participate in an out of hours on-call Desktop Support rota.

Main duties of the job

You will have demonstrable experience in:-

• To provide a customer centric service to all staff. To deliver a professional, polite and empathetic service, building professional relationships with Digital Service, Business and Clinical staff across SaTH.
• To work collaboratively with other teams including the IT Service Desk, Infrastructure / Network Team, Systems Admin, Training Team.
• To support a range of Windows operating systems including Windows 7 and 10.
• To support the deployment and day to day management diagnostics of Office365.
• Build and configuration of Desktop PC's, Laptops and other end point devices including digital dictation devices and iOS devices i.e. iPhones, iPADs, iPODs etc.
• Undertake incident diagnostics to resolve any technical issues, support projects which require the implementation / deployment of devices.
• Testing and deployment of windows security patches to devices as well as iOS version updates in line with the SaTH Digital Security improvement plan in line with NHSDigital and NHSX.
• To support the install of new device across SaTH including the Desktop network patch as part of device installations.
• Ensure that the IT asset database record is kept up to date.
• Work within defined deadlines as part of a team and on an individual basis.
• Installation, repair and maintenance of IT equipment

About us

The successful candidate will have the opportunity to develop new skills and knowledge, and to be a part of many exciting and challenging projects currently being undertaken at the Trust as part of our Digital Transformation agenda.

You will work closely with all stakeholders and provide a robust, proactive and resilient service on which our customers can rely upon.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualification

Essential

• Educated to degree level or equivalent experience

Desirable

• ITIL Foundation Certificate.
• Microsoft Certification

Experience

Essential

• Experience of working on Windows 10 and 11
• Experience of Apple products, iPhones/iPads etc. and their configuration via a Mobile Device Management Tool
• Experience of working in a large organisation supporting a large estate of end-point devices

SKILLS.

Essential

• Excellent customer relation skills.
• Proven skill in problem solving and diagnostics through to resolution
• Test and deploy window security patches for devices
• Network patching to support the installation of end-point-devices

Desirable

• Basic Project Management skills

Knowledge

Essential

• Build and configuration of PCs/Laptops and operating systems, including Windows 10 and 11
• Configuration of Office packages
• Knowledge of build and configuration of Apple devices

Other

Essential

• Participate in an out of hours oncall service
• Able to work under pressure and to deadlines
• Multi-task
• Self motivated

Any attachments will be accessible after you click to apply.

223-DTT-753