Job summary

An opportunity for a End User Computing Manager has arisen to join the End User Computing team at Cwm Taf Morgannwg University Health Board, based at Williamstown, with a need to also work at other locations across the organisation as and when required. You will provide End User Computing configuration and design services to clinical and non clinical users across the healthboard, focusing on Microsoft 365 services. The candidate will require technical experience, experience of central configuration and experience of supporting users with applications and devices. You must demonstrate experience working within ICT within your application which is essential for this role.

The role sits within the wider End User Computing Team, which currently includes, Microsoft 365, EndPoint Management, Mobilisation, Capital Rollouts, Service Desk and Desktop Support. The team supports a wide array of technologies and is filled with hard working, highly skilled staff. Through this team, the post holders get exposure to new technologies and training through work experience to enable future progression and development in the Digital space. The initial focus of this role is on the Microsoft 365 environment and using the toolsets available.

Hybrid working is available where the service needs allow.

Main duties of the job

To support ongoing developments with ICT infrastructure, the CTM End User Computing Team is looking to appoint an End User Computing Manager. This appointment will support on the technical elements of the End User Computing function and will initially be tasked with implementing solutions within the team aligned to Microsoft 365 and Cloud adoption for core productivity suites.

As part of an emerging team, the successful candidate will also be supporting the use of the Health Board's End User Computing functions in other teams.

Responsibilities of this post will include adoption and integration of existing and emerging technologies in an efficient and secure manner, while ensuring operational stability is maintained.

There will be a requirement to provide support to users as part of a programme of work that will transform the way in which End Users use, and engage with, ICT Services.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications and/or Knowledge

Essential

• Relevant BSc Degree or equivalent experience, with evidence of specialist knowledge to the equivalent of post graduate diploma level, acquired through training and experience.

Desirable

• Relevant Microsoft qualifications and/or training.
• ITIL Foundation Certificate

Experience

Essential

• Significant experience of setting up EUC devices at Enterprise scale in a variety of settings including business critical applications.
• Use and support of core Microsoft solutions, leading application vendors and Enterprise standard hardware.
• Supporting end users

Desirable

• Support for EUC and application environments specifically including: (all versions specified or later) Office SAAS Services | WSUS| AD Management and GP | File Services | Printing (local and MFD)| MSTeams| Citrix | SCCM | Intune | Audio Visual Solutions

Personal Qualities

Essential

• Be comfortable working with all levels of organisation.
• Good interpersonal skills
• Self-starter, ability to work comfortably within resource constraints and deadlines.

Circumstances

Essential

• Able to meet the physical demands of the role, particularly the regular use of a VDU.
• Able to travel around UHB sites in a timely manner.

Other

Essential

• Willingness and ability to work flexibly in line with demands of the department and the service.
• Participate in on-call rota.

Aptitude and Abilities Skills

Essential

• Ability to produce good quality documentation..
• Presentation skills.
• Excellent written and verbal communication skills.
• Advanced keyboard skills.
• Problem solving.

Desirable

• The ability to speak or learn Welsh to a satisfactory level.
• Detailed experience with Microsoft Office and appropriate EUC management software.

Any attachments will be accessible after you click to apply.

110-AC172-0523