Domestic Manager

Whittington Health NHS Trust
£42,471 to £50,364 a year per annum including Inner London HCAS
Closing date
1 Jun 2023

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Other Health Profession
Band 6
Contract Type
Full Time
Job summary

The position of Domestic manager available will report to the Domestic and Portering Services Lead and will focus on the day-to-day operational coordination of all hotel services. These individuals will ensure all duties are undertaken in accordance with procedure documentation and duty lists provided for each area in an appropriate and timely fashion. There is specific emphasis on ensuring a responsive, flexible, customer focused service that is compliant with all legal requirements and service standards.

Post 1: Facilities Services Assistants, Audit and Cleaning services

Main duties of the job

Please see the Job Description and the Persons Specification for further details about the job role. If you are unable to access the PDF, the details of the job description can also be found in the 'Detailed Job Description and Main responsibilities' section.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Job description

Job responsibilities


Oversee day to day running of Site Domestic Services in respect of Domestic services

Service Delivery
  • Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the service lead as appropriate.
  • Continued improvement across all aspects of the Domestic services through innovation and efficiencies.
  • Excellent Interpersonal skills i.e., maintaining a high profile with service users and to be approachable to all levels of Trust staff, patients, and members of the general public
  • To maintain a constructive and professional employee relations climate within the department and liaise with the elected officials of recognised Trade Unions
  • To perform Domestic service line tasks, all shift supervisors tasks when required
  • Be responsible for the departmental budget in line with allocated budget costs
  • Proactively manage quality of service and introduce innovations in line with the internal customer and Trust requirements
  • Plan staffing rosters to provide a 24/7 service ensuring safe and appropriate skill mix. Responsible for adjusting the roster according to service requirements
  • Check and report faults in associated all equipment, including the fabric of the building throughout the hospital and local health services
  • To liaise with the staff in the Estates Department in relation to the maintenance and repair of equipment, logging a job and following up to task completion
  • To use the CARPS database to analyse workload demand and capacity of the Domestic team, to make recommendations for service improvements
  • Order/manage uniforms supply/returns, PPE for Domestic staff. Check invoices for accuracy and payment as directed by the Service Lead
  • Assume full responsibility for management of Domestic services against the scope/specification of work
  • Develop of a Domestic services improvement plan with the service lead

Managing People and Resources
  • Manage the day to day running of the Domestic service.
  • To take full control and deputise in the absence of the Portering and Domestic Lead
  • Participate in and organise the recruitment of staff, induction, and training of new staff
  • To be responsible for the appraisal and development of all Domestic staff
  • Manage and ensure the Domestic service team maintain proper standards of conduct at work
  • Implementation of grievance and disciplinary procedures, reporting of accidents and ensuring satisfactory working conditions.
  • To maintain accurate compliance documentation relating to salaries, wages, staff sickness, staff leave and other absences
  • Maintenance of staff records relating to departmental information necessary to operate the department effectively.
  • To monitor and manage staff attendance, ensuring that return to work interviews are completed and recorded
  • Leading on day-to-day work within the Trust to tackle violence against Staff and Professionals in accordance with the SMS national framework and guidance

Policy and Service Development
  • To assist and prepare and the development of all work procedures and policies, relevant to the domestic department.

Training and Teaching
  • To train any new staff providing ongoing day-to-day support and guidance
  • Delivery of continued safety awareness to all staff and engage in weekly positive safety conversations and Toolbox Talks
  • People resource management - including coaching, development, employee engagement and succession planning
  • Be responsible for the leadership of all employees including effective resource management, recruitment, induction, PDRs, development, coaching and performance management
  • Ensuring that HR procedures are followed and ensuring any people related problems are dealt with in line with policy and procedure

Financial Reporting and Compliance Administration
  • Ensures that risk assessments and the ensuing procedural guidance notes are adhered to, and all health and safety legislation is appropriately actioned in accordance with Trust Policies
  • Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets
  • Forecasting and budgeting and assisting to prepare daily/weekly/monthly reports for Trust management
  • Ensure that all costs and expenditure are within the agreed budgeted levels
  • Managing compliance including standard operating procedures, purchasing, statutory requirements (health and safety)
  • Comply with all Trust policies, site rules and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness and COSHH. This will include your awareness of any specific hazards in your workplace and training of staff

Person Specification



  • Degree level education or equivalent professional experience
  • Management qualification or equivalent professional experience


  • Knowledge of relevant legislative and national good practice guidelines



  • Ability to enthuse, motivate and involve individuals and understand performance expectations, experienced people manager
  • Excellent Communicator and negotiator
  • Ability to influence and negotiate across a broad range of staff as appropriate
  • Ability to effectively performance manage staff
  • Ability to manage own time and meet deadlines
  • Analytical skills and ability to problem solve
  • Proven excellent planning and organisational skills
  • Understanding of budgetary management
  • Knowledge of legislation and procedures affecting the operation of services


  • Comprehensive IT skills including Word, Excel, PowerPoint and Outlook



  • Proven experience of managing staff
  • Experience of dealing with challenging behaviour
  • Experience of holding budgetary responsibility, Good financial acumen, ability to work to a budget
  • Experience of managing an operational service on a day-to-day basis
  • Experience COSHH requirements


  • Previous NHS experience

Any attachments will be accessible after you click to apply.


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