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Patient and Staff Information Manager

Sheffield Teaching Hospitals NHS Foundation Trust
£43,742 to £50,056 a year per annum pro rata for part time staff
Closing date
29 May 2023

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Other Health Profession
Band 7
Contract Type
Full Time
Job summary

We're looking for a Patient and Staff Information Manager who is enthusiastic and committed to ensuring that all staff and patients have access to high-quality, relevant, and up to date information at the point when this is needed. This might be a patient requiring information about their medical condition and treatment, a doctor requiring rapid access to a clinical guideline or a member of staff requiring details of a Trust Policy.

Excellent communication skills and the ability to build strong relationships with stakeholders are essential for this role, which will involve close working with internal IT colleagues, external system suppliers and users of the Trust's Controlled Document systems including clinical and corporate teams.

Main duties of the job

You will oversee the development, implementation, and ongoing maintenance of an electronic document library for Sheffield Teaching Hospitals NHS Foundation Trust. This will involve large-scale, high-profile project / change management and the delivery of specialist training to staff at all levels.

Day to day you will lead the small team of specialist information staff who are responsible for the management of Trust Controlled Documents and digital information resources which includes patient information leaflets, Trust wide policies and guidelines. The team also provide specialist guidance, support and training to staff producing patient and staff information.

About us

The Patient and Staff Information Team sit within the Chief Executive's Office which oversees the overall management of the Trust.

We want someone who is passionate about ensuring we meet the highest standards in terms of accessible information for our patients and staff.

While your main base will be at the Royal Hallamshire Hospital, you may need to travel across our other sites. We're also happy to accommodate working from home and flexible working arrangements as much as we can.

Think you're a good fit? Feel free to get in touch for more information or to arrange an informal chat.

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Education and Qualifications


  • Educated to degree level or equivalent experiential learning or relevant professional qualification in the area of information science / information management / digital communications
  • Evidence of study at post graduate level or equivalent professional development


  • Project Management Qualification



  • Experience of working in a health-related environment and providing specialist advice / training to health professionals in information skills
  • Experience of managing and developing electronic document / management systems
  • Excellent written communication skills with extensive experience of presenting highly complex, sensitive, or contentious information both internally and externally, to a range of audiences
  • Experience of providing leadership / overall management for projects / workstreams involving input from across departmental and organisational boundaries
  • Experience of service planning managing staffing / resources to effectively deliver concurrent workstreams; adapting service plans to changing business requirements as required


  • Experience of working within a large, complex, and regulated environment
  • Experience of line management of a team
  • Experience of contributing to the development of strategy / policy and leading on the implementation, auditing and reporting against agreed protocols and internal / external quality standards
  • Experience of using Interlagos Patient Information System

Skills and Knowledge


  • IT literacy skills: - ability to create / manage databases, web skills, ability to use / develop document management software, Microsoft Office packages
  • Ability to convey complex / sensitive information clearly and effectively to a lay audience through both written guidance and delivery of practical instruction / training
  • Good understanding and demonstration of clear design (layout and formatting of documents / webpages)
  • Specialist knowledge and understanding of legislation and standards relating to accessible information
  • High standard of administrative and project co-ordination / organisational skills with excellent attention to detail
  • Ability to manage internal and external stakeholders and hold others to account for delivery of agreed services / deliverables
  • Proven ability to organise information in a structured and methodical way


  • Awareness of current standards and best practice relating to information provision within the NHS
  • Ability to use and interrogate large / complex databases and produce statistical reports using MS Access and Excel to generate reports and performance statistics

Personal Qualities


  • Ability to tactfully challenge poor quality materials from a range of staff and provide support and suggestions for improvement
  • Strong interpersonal skills and proven ability to lead, challenge and to influence change to improve standards and adopt new working practices which impact beyond own area
  • Ability to work methodically and with sustained concentration, with frequent interruptions
  • Ability to manage a complex workload under pressure maintaining resilience and effectively prioritising tasks to meet deadlines

Any attachments will be accessible after you click to apply.


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