Third Sector Contract-Monitoring Officer

Aneurin Bevan University Health Board
£34,212 to £41,197 a year per annum
Closing date
5 Jun 2023

View more

Other Health Profession
Band 6
Contract Type
Full Time
Job summary

An exciting opportunity has arisen within the Performance, Partnerships and Housing Team. Working closely with the Mental Health and Learning Disability Partnership Manager and Performance Manager, the Third Sector Contract/Monitoring Officer will lead on the management, performance, assurance and evaluation of contracts relating to the work portfolio held.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

The post holder will work to ensure the delivery of service improvement initiatives to meet the requirements outlined within the Mental Health and Learning Disabilities Integrated Medium Term Plan and the Together for Mental Health delivery plan and work collaboratively with partner organisations across third sector, mental health directorates, social care, housing and independent sectors to seek innovative solutions to service improvement.

This role will play a key part in formulating and delivering a robust contract management framework to promote best practice across the system, to identify gaps in service provision adopting a consistent mapping and gapping approach across the sectors and to identify opportunities or improvement, risk profiles, savings opportunities and efficiencies with oversight of social return on investment approaches, to more effectively manage services.

About us

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job description

Job responsibilities

  • To lead on development of a varied portfolio of contracts which support the MHLD Division
  • Act as a representative of the MHLD Division partnership manager at internal and external meetings and at local regional and national networks and forums
  • To contribute to the strategic direction, monitoring and evaluation of the MHLD Divisions Key Performance Indicators (KPIs) and performance and development systems to ensure acceptable standards are met, taking corrective action where appropriate.
  • Provide leadership in delivering, developing and managing contracts to ensure performance standards and value are achieved, developing and maintaining relationships with key suppliers and ensuring the departments resilience to internal and external disruptions. This includes regularly providing training in own discipline, advice and guidance on standards and procedures to ensure standards are achieved.
  • To ensure digital record keeping is maintained and that supplier payments are processed with efficiency and accuracy.

  • Provide sound professional support on procurement and contract management to third sector partners and colleagues on contractual and legal issues to ensure compliance with procurement legislation and other statutory regulations, including any changes.
  • To implement new policies and changes to practices and procedures in contract management.
  • Maintain and enrich effective working relationships with partner organisations, suppliers, Procurement colleagues and other Health Boards.
  • To liaise with clinical leads, Managers and colleagues within the MHLD Directorates to develop and monitor SLAs, KPIs and identify solutions to contractual queries or issues
  • Assist in the development of appropriate purchasing arrangements in areas where there is no contract coverage.
  • Be familiar with health board purchasing policies, Standing Financial Instructions and commissioning assurance frameworks and maintain a good working knowledge of new guidance and directive
  • Be responsible for quote and tender exercises and complex procurement processes where required and in line with the Public Contracts Regulations 2020 and Concession Contracts Regulation 2016.
  • Support the MHLD Partnership Manager in developing and delivering a comprehensive contract management framework across the MHLD Division including planning and procurement, monitoring performance, managing poor performance and reviewing requirements whilst building sustainable relationships with colleagues and suppliers.

  • To manage the review of contracts in place to support colleagues within MHLD Division. Communication with, Senior Management, Directors, Team Leaders, Clinicians, Senior Managers, statutory bodies and external agencies/contracts.
  • To use tact and diplomacy in situations which may be controversial, utilising persuasive skills to encourage others to understand and conform to a specific course of action.
  • Provide and receive a large amount of complex information about services which will be required to be disseminated and communicated to procurement colleagues and prospective suppliers and used in monitoring the effectiveness of contracts.
  • Provide information which can be contentious and often of a sensitive nature in confidence and ensuring the appropriate personnel are kept updated on issues.
  • To be a persuasive and confident communicator who can be sensitive to issues but communicate issues effectively in order to help build relationships with colleagues and suppliers in order to ensure that services are delivered.
  • To act as a key contact for the Division with Health Board Procurement teams.
  • Ensure and manage good working relationships with internal and external stakeholders through stakeholder mapping to identify the requirement for transactional or more collaborative relationships.

  • Be accountable to the MHLD Partnership Manager for monitoring, assessment and reporting on the performance of major contracts.
  • To analyse, interpret and act on complex and sensitive information and present highly complex, sensitive or contentious information to colleagues and assist with those communications which require the Health Board to achieve its corporate objectives.
  • To regularly review multiple data sources in order to develop and implement service improvement.
  • To manage the output specification of existing contracts to ensure effective delivery, with well communicated reporting of output.
  • To implement system control on variation management within contracts.
  • To highlight areas of concern in order to implement remedial action plans.
  • Proficiency with health board analytical systems to identify, develop and deliver on a savings and efficiencies plan to ensure the Division achieves efficiencies and value for money.

Carry out market research as part of contract management and procurement activities, such benchmarking and market engagement to aid purchasing decision making.

  • To support the MHLD Partnership Manager in the Divisions Annual Business Planning process by assisting in the process of developing short and long term strategic plans and direction for business management services within the MHLD Division.
  • To align to a robust project management approach to support the MHLD Partnership Manager in the delivery of timely, comprehensive, deliverable annual business plans.
  • To assist in the delivery of robust, effective and best value management of the MHLD Division commercial contracts, including other performance contracts and Service Level

Agreements (SLAs).
  • To regularly use and help manage a range of complex information systems which track and stores contractual information.
  • Define business needs, develop specifications and plan strategy to implement requirements.
  • Planning for contract commencement and contract exit plans to ensure the smooth delivery of services, including the planned maintenance of assets (e.g. technology platforms) and balancing their level of service in line with their lifecycle plan.
  • Lifecycle planning of assets including Health Board equipment and facilities.

  • To assist with the delivery of cost effective public-oriented service to the Health Board and other public sector organisations.
  • To monitor spend within own area of responsibility to ensure the effective management of operational budgets within allocated resources.
  • To contribute towards the delivery of targets within allocated resources.
  • To comply with and ensure colleagues are aware of the Health Boards Standing Orders and

Standing Financial Instructions.
  • To assist in the development of new income generation and cost improvement schemes in line with business planning.
  • To identify and help maximise savings opportunities within the MHLD Division across commercial contracts.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification



  • IPC Certificate in Commissioning and Purchasing in Public Care



  • Experience of partnership working
  • Relevant experience and knowledge of Contract monitoring
  • Qualification or relevant working experience of procurement or contract monitoring


  • IPC Certificate in Commissioning and Purchasing in Public Care
  • Experience of working within the NHS/Public or third sector
  • Experience of project management

Any attachments will be accessible after you click to apply.


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