This job has expired

Operational Service Manager

Mersey Care NHS Foundation Trust
£50,952 to £57,349 a year Per annum
Closing date
1 Jun 2023

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Other Health Profession
Band 8A
Contract Type
Full Time
Job summary

An opportunity has become available for an experienced Clinician to join Merseycare NHS Trust. The successful candidate will be responsible for providing management and clinical leadership while overseeing a team of professionally qualified nurses in the delivery of NHS Continuing Health Care Service and Deputising for the Clinical Services Manager CHC as required.

Main duties of the job

This role is an exciting opportunity to Lead the team in the delivery of CHC Assessments accross Liverpool, South Sefton, Southport and Formby helping identify risks, issues and dependencies, considering best practice to ensure patients eligible for CHC receive a timely, collaborate and quality service. To provide professional, operational and clinical leadership to staff across services. To facilitate the development and monitoring of non-clinical and clinical standards through the process of clinical audit and service review.To carry out regular agreed audits that will identify areas of good practice or the need for action.To monitor and take action ensuring national and local performance targets are achieved.Assurance that data quality systems are in place and being monitored and improved.To actively seek the view of Service Users and Carers in the development and monitoring of services to ensure that a high standard is maintained.To ensure that there are effective care pathways across the Service Line for service users and carers.To utilise effective and well-established communication skills and to relay sensitive or contentious information to staff, service users or their carers.To use well-established verbal and non-verbal communication skills to interact with staff, service users or their families where there may be barriers to understanding.To provide verbal or written reports as requested by other departments or Service Leads on a variety of issues.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Job description

Job responsibilities

1. To ensure systems and processes are in place to provide line management to support operational services staff across the community division and ensure effective recruitment, training and development of this staff group.2. To provide direct operational management of key identified staff members and other groups of staff.3. To implement and monitor service redesign and transformation across the service line operational services at pace ensuring no unintended adverse consequence arise and transformational activity achieves successful outcomes.4. To develop systems at a team level that promotes clear communication between staff and management.5. To identify resources that are required to provide the services on a day to day basis and to develop plans for strategic development in the service and financial framework and over the longer term.6. To contribute to service and corporate budgeting processes with delegated authority to manage financial and human resources to ensure the maximum benefit to service users and service delivery.7. Lead the teams in the delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies considering best practice and current options and ultimately making decisions in the best interest of the project.8. To lead or contribute to workforce development for operational services ensuring that the workforce will meet the future direction of the local services division.9. Where required, to manage all HR processes for staff within direct reports as required for day to day management e.g. Annual leave, monitoring attendance, study leave, cover arrangements.10. Where appropriate, to support the Clinical Services Manager to ensure the effective management of HR processes to ensure people management needs are met e.g. capacity, disciplinary, grievance.11. To be responsible for the compliance of Pace to staff and their future developmental needs, ensuring all staff are in receipt of managerial supervision.12. If appropriate/required to lead on the recruitment of staff to ensure there are appropriate staffing levels across the service developing job descriptions and job plans. To undertake all the processes associated with recruitment.13. To be responsible for ensuring there is a cost effective operational services structure delivering the strategic direction to meet the trusts strategic objectives.14. To contribute to the compliance of data quality ensuring that systems are in place to monitor and improve data quality. This will include influencing the trusts development of the Data Warehouse reporting through relevant portal reports.15. To lead on information analysis, interpretation and dissemination process to support the achievement of operational services divisional corporate strategies/objectives and main service functions such as commissioning, planning,finance, performance operations and other key information users.16. To be a signatory for the service line and services within.17. Authorise orders of equipment, monthly expenses, travel claims etc. in line with Trust Policy.18. Review, analyse and assess budget pressures, discrepancies, trends and report to Clinical Services Manager.19. Ensure communication pathways between staff, senior managers and other relevant stakeholders in the Trust are effective and efficient.20. To represent the Community Division at internal and external meetings as appropriate to role and needs of the Division.21. Have a high level of communication skills to present to a variety of audience concerning developments, changes etc. and be able to use a range of media skills.22. To contribute to Clinical Governance including appropriate representation and the development of systems.23. To carry out investigations into incidents or complaints received by the Division or Trust as required. To ensure that the investigation is completed within stated timescales and those recommendations are recorded in a clear, objective and unambiguous way, ensuring appropriate action, i.e., hearing disciplinary or grievances.24. Demonstrate effective change management, innovation and solution focussed approaches to service improvement.25. To ensure that clinical quality data is a focus within services across the portfolio for services the post holder supports.26. To lead on individual time limited projects in support of service business change and developments working with the Clinical Services Manager and any others as required.27. To observe and maintain agreed policies and procedures as defined by the trust.28. Be responsible with others for the development and review of policies and operational protocols pertinent to the project and their role.29. Contribute to overall success of the trust through strong strategic leadership.30. To deputise for Clinical Services Manager and other managers ensuring divisional support arrangements as required.

Person Specification



  • Appropriate professional qualification at degree level or equivalent level of experience as Registered Nurse/AHP/Social Worker where appropriate
  • Master's degree or evidence of working towards


  • PRINCE 2 qualification.
  • Leadership or management qualification.



  • Minimum of 3 years senior management experience in a large complex organisation.
  • Experience of leadership and management of complex change management programmes.
  • Experience of successfully defining, managing and leading change initiatives to support organisational changes.
  • Good understanding of workforce development.
  • Experience and ability to work under pressure and meet competing deadlines.
  • Knowledge of developments in mental health policy and legislation.
  • Experience of successfully engaging multi-disciplinary teams.
  • Expertise in managing people, managing conflict and balancing demand for resources with availability and prioritisation of same.


  • Experience in a care giving setting.
  • Evidence of presentation skills



  • Ability to analyse and implement financial reports and data.
  • Analytical and problem-solving skills.
  • Research and audit methods.
  • Proven skills in effectively chairing meetings.
  • Proven persuasion and negotiation skills.
  • To embrace a leadership style which inspires confidence in others.
  • To be visible, approachable and accessible to staff.
  • Ability to demonstrate values of Mersey Care through own actions and behaviour.
  • Able to communicate effectively both verbally and non-verbally.
  • Possess excellent listening and negotiation skills.
  • Leadership skills.
  • Innovation and creativity in decision making
  • Competent IT skills.

Any attachments will be accessible after you click to apply.


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