We are looking to appoint a competent and highly motivated individual to lead a team to provide an excellent service booking patients for their elective surgery at Princess Alexandra Hospital.

Main duties of the job

• Line management of a team of Band 4 and Band 2 bookers identifying resources needed, distributing the workload and ensuring staffing
• To be responsible for the induction and training of all permanent and temporary staff, ensuring that all policies and procedures are followed.
• levels are adequate to meet demand and priorities.
• Report against national and local standards to senior operational staff within the division.
• Active involvement in the theatre utilisation project, ensuring utilisation
• Work closely with staff at all levels and across all divisions/areas within Surgery including Clinicians, Associate Director of Operations, General Manager, Nursing and theatre staff, RTT validators
• Provide cross cover for the other Team Leader
• Provide analysis of information regarding waiting times and identify requirement for additional capacity and flag to the Service Manager/ Assistant Service Manager in a timely manner to ensure that patients are treated within Access Policy and government waiting time standards.
• Responsible for the validation of 'missed off waiting list' and theatre cancellations reports and any DQ errors as a consequence of incorrect input by Complex Booking Team

About us

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping. We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire.

This is an exciting time for PAHT. Over the next five years we are on a digital transformation journey, leading us to ourbrand new hospital. You'll be being part of the team leading and supporting our organisation in a diverse and challenging role a role which can make a significant difference to our patients and people.

Job description

Job responsibilities

Scope and range

• Line manage a team of Band 4 and Band 2 bookers
• Report against national and local standards to senior operational staff within the division.
• Active involvement in the theatre utilisation project
• Ensure that all theatre lists are fully utilised for maximum efficiency
• Work closely with staff at all levels and across all divisions/areas within Surgery including Clinicians, Associate Director of Operations, General Manager, Nursing and theatre staff, RTT validators

Duties and responsibilities

• To ensure that patient confidentiality is maintained at all times in line with Trust policy
• To set standards and monitor staff performance against defined standards, identifying training needs and performance issues, taking action as appropriate
• To collate and monitor leave of all staff ensuring that minimum safe staff numbers are maintained and budgets are not exceeded
• Responsible for sickness reporting and day to day management in line with Trust policy, taking action where necessary and escalating to line manager/HR where further intervention is required.
• To facilitate cross training between staff to ensure robust cover arrangements within the team during periods of leave.
• Responsible for the recruitment process for new staff.
• To be responsible for the induction and training of all permanent and temporary staff, ensuring that all policies and procedures are followed.
• To lead on the development of Standard Operating Procedures (SOPs) for the local work area and ensure staff are compliant with and work to the agreed SOPs.
• To ensure that all staff have annual appraisals and to develop staff Personal Development Plans and Objectives, and attend all Trust mandatory training courses.
• To supervise, support and organise the day to day running of the service, identifying resources needed, distributing the workload and ensuring staffing levels are adequate to meet demand and priorities.
• Provide cross cover for the other Team Leader, ensuring that there is senior cover at all times.
• Ensure that weekly 1:1 meetings are scheduled with all members of the team
• To be an active participant in the weekly 6-4-2 scheduling meeting to ensure that theatres are fully utilised and lists are booked 6 weeks ahea
• Provide weekly analysis of booked theatre lists highlighting any gaps
• Ensure that there are a pool of pre-assessed patients available to full last minute cancellations
• Attend weekly meeting with the performance and planning team to discuss plans for Urgent patients
• Provide analysis of information regarding waiting times and identify requirement for additional capacity and flag to the Service Manager/ Assistant Service Manager in a timely manner to ensure that patients are treated within Access Policy and government waiting time standard
• Responsible for the validation of missed off waiting list and theatre cancellations reports and any DQ errors as a consequence of incorrect input by Complex Booking Team
• Responsible for the resolution of patient complaints/issues where possible, escalating when management intervention is required.
• Work under own initiative and make confident decisions as required to ensure an efficient service.
• To ensure compliance with all relevant Trust policies, including Health and Safety, Infection Control, Confidentiality, Data protection

Person Specification

Education & Qualifications

Essential

• Educated to GCSE level 2 standard in English and Maths or equivalent experience
• Good working knowledge of Microsoft: Excel, Word and outlook

Experience

Essential

• Experience of booking patients in line with National and Trust waiting time standards
• Ability to understand and assess complex patient pathways

Desirable

• Has successfully dealt with patient concerns/issues within a required timeframe
• Previous management of staff

Skills & Knowledge

Essential

• In depth knowledge of National RTT rules, Access Targets and other related polices/national guidance
• Able to hold difficult conversations and resolve effectively
• Able to hold difficult conversations and resolve effectively

Desirable

• Ability to work and manipulate data to create reports in a straightforward and meaningful way

Perdsonal Qualities

Essential

• Resilient, flexible and able to adapt to a rapidly changing workload within pressured environments
• Self-motivated, able to use own initiative and make accurate decisions based on factual evidence
• Ability to motivate a team
• Excellent timekeeping

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

Kao Park

London Road

Harlow

CM17 9NA

Any attachments will be accessible after you click to apply.

292-5234596-AJ