Chief Digital Officer

London Ambulance Service NHS Trust
£130,000 to £145,000 a year per annum
Closing date
5 Jun 2023

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Other Health Profession
Contract Type
Full Time
Job summary

Technology is critical to the delivery of our services. We are concluding a successful 3-year programme of significant investment in our infrastructure and now have fit for purpose telephony, communication infrastructure, computer aided dispatch and data storage capabilities. This platform will enable us to exploit the digital and artificial intelligence agendas to their fullest, putting the patient experience at the forefront of our thinking.

Our Chief Digital Officer (CDO) role is the most senior digital technology post within the Trust. Reporting to our Chief Executive, you will play a pivotal role in the organisation's leadership as a member of the Executive Committee and in attendance at Trust Boards.

Main duties of the job

  • Leading a directorate of c.100 employees and contractors, creating the right environment in which colleagues can give their best and be successful
  • Delivering a service that is customer focused, improving the Trust's way of working through innovative and practical digital solutions and engaging at all levels of the Trust
  • Ensuring strategies and plans are aligned to the Trust's longer-term goals and leading the delivery of digital goals and objectives
  • Providing the leadership to create an inclusive digital thread through the organisation
  • Developing a digital architecture and mind-set that provides mobile clinical technology to front line crews and provides enhanced control room and corporate digital services
  • Playing an active role externally, collaborating with regional and national NHS teams and other stakeholders to share best practice, innovation and joint working

You will need demonstrated outstanding professional leadership within a highly complex operational setting. We are ideally seeking applicants with experience gained at a very senior level within a 'blue light' emergency service, an NHS provider, or a similarly transferable setting. A champion of the benefits that technological and digital innovation can bring, you will have the ability to inspire and motivate colleagues and external partners, embracing our values of putting caring, teamwork and respect at the heart of all we do for Londoners.

About us

London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

We employ over 9,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.

We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.

Job description

Job responsibilities

For a full detailed job description and details of the role, please see attached job description.

Please note a recruitment pack for this role can be obtained from James Stephens and Adam Britton from Morgan Law by contacting

Person Specification

Qualifications, Accreditations, Education


  • Master's degree in a business or technical related discipline, or equivalent experience
  • Portfolio/Programme/Project/Service Management qualifications or equivalent experience



  • Senior level experience managing a large ICT function
  • Experience of large change programmes / projects
  • Experience of organisational change
  • Evidence of adopting best practice in leading and implementing major ICT programmes
  • Experience of business planning, objective setting and performance management experience
  • Experience of financial management, rigorous financial monitoring and control, and evaluating competing
  • Experience of building and developing successful teams

Knowledge and Skills


  • Strong analytical and critical reasoning skills and capable of effective problem solving.
  • Excellent written and oral communication skills
  • Ability to translate strategic goals into effective and achievable operational plans and capable of monitoring their progress and outcomes
  • Highly developed negotiating and influencing skills
  • Able to make sense of conflicting priorities and reach effective and timely solutions
  • Ability to assess risks, anticipate difficulties and successfully address them
  • Ability to handle detail within strategic plans and make informed decisions and judgements
  • Is politically astute

Personal Abilities


  • Can lead, motivate, encourage and inspire others
  • Can demonstrate self-awareness which including awareness of impact on others
  • An unrelenting desire to improve and enhance patient care through the implementation of digital technology
  • Is credible with internal and external stakeholders
  • Is a role model for openness and inclusion
  • Encourages innovative thinking in others
  • Demonstrates resilience, confidence and self-belief when under pressure
  • Ability to work under pressure and meet deadlines
  • Has personal integrity
  • Demonstrates a listening leadership style which is visible, approachable and democratic
  • Committed to promoting diversity and awareness of equal opportunities
  • Demonstrates commitment to the LAS values
  • Leads by example and sets the standard for professional behaviour and excellent work habits that support a positive working environment
  • An aspirational leader for the organisation and others working with humility, determination and with a sense of humour

Any attachments will be accessible after you click to apply.


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