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Patient Pathway Lead

Royal National Orthopaedic Hospital NHS Trust
£32,720 to £39,769 a year PA inc HCAs
Closing date
1 Jun 2023

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Other Health Profession
Band 5
Contract Type
Full Time
Job summary

This role will be primarily managing the Paediatric bookings team and being responsible for delivering on KPI's. You will also be accepted to support the service manager in terms of managing and monitoring clinics alongside booking appointments. It is a full-time post 37.5 hours.

Main duties of the job

Support for the day-to-day operational management of the serviceManagement of a full and flexible administrative support to the serviceManagement of efficient robust data capture systemsActive contribution to the delivery of \patient centred servicesResponsibility for patient journey from referral to discharge

About us

The post holder will lead the paediatric bookings department dedicated to the delivery of effective and efficient administrative services, providing a senior point of contact to the children's unit and enabling patients to receive treatment in accordance with the NHS Constitution and the Health and Social Care Bill 2011. The post holder will work closely with clinical and nursing leads to ensure a high standard of patient care is delivered within clinical directorates, in line with the Trust policy and standard operating procedures.

Job description

Job responsibilities

Manage personal workload to meet both corporate and personal deadlines.Prioritise workload in a way that enables the delivery of both important and urgent tasks.Manage staff and delegate appropriate tasks, ensuring competence of the staff to whom work is delegated.Organise staff briefings and meeting as appropriate.Support the senior management team in undertaking capacity and demand exercises in order to best plan and deliver services.Facilitate collaborative working between all stakeholders inside and outside of the Directorate-this will include both clinical and non-clinical staff.Participate in the development of a shared vision for the Division and promote a culture where all staff understand and are involved in working together towards the achievement of the service and Trust objectives.Support the development of collaborative partnerships and effective working relationships with clinical staff, managers and members of the multi-disciplinary team (MDT), creating an environment within which all staff have an opportunity to become closely involved in, or have genuine opportunity to influence and improve, the management, planning and development of services.Identify changes that may be required in an area to deliver the service and actively implement these changes with the support of the Service Manager.Seek to work with a problem solving approach in order to identify solutions to challenges in the service.Produce, Monitor and Deliver Key Performance Indicators (KPIs) and attend meetings as required.Analyse outcome measures and activity data relating to service performance in relation to 18 weeks pathways.Produce written/verbal service performance reports as required.Engage and motivate scheduling staff towards delivery of 18 week standard. Engage and support clinical colleagues in organising their practice to deliver the highest standards of patient care in accordance with 18 week standard.Investigate and respond to Pals/complaints that are attributed to the Division.Investigate and respond to Incident reports.

Person Specification



  • oEducated to CSE/ GCSE level, including GCSE English & Maths
  • oDegree or equivalent training and experience gained in post


  • oSupervisory/ management qualification e.g. NEBS, NVQ
  • oEvidence of continuing professional development
  • oCommitment to ongoing learning/ training



  • oMinimum 3 years NHS experience working within an admin & clerical role
  • oWaiting list management / administration / Choose and Book (if applicable to area)
  • oExperience of developing admin systems and processes and implementing change
  • oUnderstanding of methods for ensuring effective communication
  • oMicrosoft Office applications


  • oPrevious staff supervisory / managerial experience within the NHS, including evidence of achievement
  • oInvolvement in change management processes in a supervisory / junior managerial capacity
  • oExperience of working in a performance management framework
  • oExperience in managing finances

Skills and Abilities


  • oAbility to work calmly under pressure and meet tight deadlines
  • oExcellent organisational skills
  • oAbility to determine / prioritise own / others workload and forward plan effectively
  • oAbility to work autonomously
  • oAbility to work on own initiative, make effective decisions and problem solve
  • oAbility to interact effectively as part of a multi-disciplinary team
  • oAbility to review processes, identify systems failures and make recommendations for change
  • oExcellent customer care skills
  • oExcellent written and verbal communication skills, including the ability and confidence to liaise credibly with individuals of all disciplines and grades
  • oAbility to input and extrapolate complex data
  • oAbility to read and translate complex data and present results
  • oIT Skills (to be tested during probationary period)


  • oNegotiation skills
  • oReport writing
  • oMotivation
  • oTeam building and conflict resolution



  • oKnowledge of main Trust policies and procedures pertaining to the role
  • oKnowledge and understanding of Trust patient administrative systems
  • oGood understanding of NHS / admin systems and processes and patient treatment pathways
  • oKnowledge of current waiting time targets


  • oAwareness and understanding of current developments within the NHS at local / national level
  • oSound knowledge of medical terminology in application to specific specialty / department

Disposition and Attributes


  • oAbility to maintain patient confidentiality at all times
  • oMeticulous in approach and highly attentive to detail
  • oTact and diplomacy
  • oReliable
  • oConscientious
  • oEnthusiastic
  • oMotivator of self and others
  • oAdaptable to change
  • oInnovative and creative in problem solving
  • oFlexibility
  • oCommitment to equal opportunities


  • oCommitment to improving patient care and service efficiency
  • oAssertiveness

Responsibility for Equality, Diversity and Inclusion


  • Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices

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