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Customer Service Apprentice - Cardiology Administration

University Hospitals Plymouth NHS Trust
£10,296 a year Per Annum
Closing date
1 Jun 2023

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Job summary

We are looking for an enthusiastic and committed apprentice to work within the Cardiology service line. The Admin Apprentice role will provide administrative support to the Cardiology team in order to support the delivery of key performance standards.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

To provide admin support within the appointed area in the medicine care group.

This post is part of a professional team working within the medicine care group. The key responsibility of this role is to provide a reliable and efficient administrative and clerical support function within the service line.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Job description

Job responsibilities

The post holder would be trained on the job through a combination of instruction and practice and by attending Patient Casenote, Information Governance and iPM training.

To ensure that a clear understanding is obtained surrounding data quality and data protection and be able to work to this guidance.

To have a knowledge and understanding of the APNs (Administrative Procedure Notes) regarding the preparation and management of patient casenotes.

To follow the correct procedure as outlined in the appropriate APN when identifying a patient with an alert on iPM.

To cover reception for lunchtimes/annual leave/sickness.

To prep required clinics in a timely manner with the correct paperwork required

To ensure that the Patient Document Tracing (PDT) system is kept up to date with the movement of patient casenotes both into and out of the department.

To follow Trust procedures for the requesting of patient casenotes in time to ensure adequate preparation. Once received organising contents of the patient casenotes to comply with the Trust standard filing format.

As a part of the role the post holder is required to go to other parts of the hospital to collect patient case notes.

To action any post, telephone, e-mail or written requests for patient casenotes promptly from other areas/hospitals.

The post holder will be required to access the departments filing system and print specific patient clinic letters to enable validation of waiting lists to take place. There will be a need to identify from iPM dates of clinic appointments to assist in identifying the correct letter.

Person Specification

Key Duties


  • understanding of administration tasks
  • understanding of team working


  • Requesting and tracing Notes
  • Transcribing letters
  • General filing
  • Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines
  • Opening the post
  • General administration and support for the Medical Secretaries and directorate office
  • Distribution of notes received
  • Daily collection of clinics from Cardiology Outpatients

Understanding of work based practices


  • understanding of work based practices
  • understanding of team working


  • Evidence of work based practices

work based knowledge and understanding


  • understanding of work based practices
  • understanding of team working


  • Evidence of work based practices
  • Evidence of team working

Any attachments will be accessible after you click to apply.


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