Performance Delivery Lead

Central London Community Healthcare NHS Trust
£72,428 to £83,149 a year per annum, inclusive of HCAS
Closing date
8 Jun 2023

View more

Other Health Profession
Band 8C
Contract Type
Full Time
CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!

The South and West Hertfordshire Health Care Partnership (SWHHCP) are striving to reduce health inequalities and improve the health and wellbeing of its residents with a key focus on prevention and are delivering a number of key transformation project in order to implement an ambitious plan, as set out by the Hertfordshire and West Essex Integrated Care System.

We are extremely proud that the first Covid-19 virtual hospital in the country is in our portfolio and the success of this service has inspired the system. Heart Failure and COPD Virtual Hospitals are now operational and soon to launch are the Acute Respiratory Illness, and Frailty pathways.

The Virtual Hospital Performance and Delivery Lead will be critical in driving forward the continued success of the Virtual Hospital model. We are seeking a patient focused, ambitious, and forward thinking individual who can perform at a high level in a strategic environment. They will be driven and have the capability to lead the virtual hospital teamthe deliver the required level of performance and quality. on behalf of the SWHHCP.

Main duties of the job

Although this role is hosted by Central London Community Hospital Trust (CLCH), the successful candidate will work in partnership with clinicians and operational managers from West Herts Teaching Hospital Trust (WHTH), CLCH and system partners to ensure effective utilisation and delivery of all the virtual hospital pathways.

The Performance and Delivery Lead will have an expanding portfolio, taking ownership and leading on Virtual Ward development, prevention of admission and supported discharge initiatives under the SWHHCP transformation programme.The Virtual Hospital has already delivered significant bed day savings through reduced length of stay (LOS), reduced admissions and have improved prevention of admission.

This is an excellent opportunity to be part of transformational service that makes a real positive difference to patients and their carers. It also offers the successful candidate a fantastic foundation to build upon giving the opportunity to elevate this service to the next level, sharing the work we are doing on a national and international stage.The South West Hertfordshire Health and Care Partnership (SWHHCP) is comprised of nine partner organisations that commission and provide health, care, and wellbeing services in SWH. The partnership is one of three place-based partnerships in the Hertfordshire and West Essex Integrated Care System (HWE ICS), along with the Mental Health, Learning Disabilities, and Autism Collaborative (MHLDAC).

About us

Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.

Just as we care about our patients' wellbeing, we care about yours!

We can offer you:
  • A comprehensive induction into the community service followed by a local induction to introduce you to the role
  • Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)
  • Car lease scheme *T& C's apply
  • Flexible working options
  • Annual travel card loan
  • Training, support and development in your career

As an NHS trust,we are committed to equal opportunities and ensuring equality and diversity in the workplace.

We have a number of staff networks: Disability and Wellbeing Network (DAWN), Race Equality Network and the Rainbow Network which supports LGBT+ staff. Each network has a champion who is an executive director at the Trust and they hold regular meetingsto discuss issues andmake plans to improve CLCH .

Job description

Job responsibilities

The partnership includes place based Integrated Care Board (ICB), Central London Community Healthcare Trust West Hertfordshire NHS Teaching Hospitals Trust, Hertfordshire County Council, Hertfordshire Community NHS Trust, , Hertfordshire Partnership NHS Foundation Trust, Herts Urgent Care (HUC), Healthwatch Hertfordshire, Primary Care Networks, and the East of England Ambulance Service Trust.

The partnership will increasingly involve other organisations, such as those in the Voluntary, Community, Faith, and Social Enterprise (VCFSE) sector.

Please refer to the attached job description for full list ofresponsibilities.

Person Specification



  • Evidence of degree or equivalent experience
  • Management qualification
  • Evidence of continuing professional and personal development


  • Project Management qualification



  • Significant experience of working in a large and complex NHS organisational environment
  • Experience in working with senior colleagues in supporting significant delivery of performance management.
  • Demonstrable track record of performance management
  • Experience in working with other agencies & a multi-disciplinary team.


  • Experience of working across a range of NHS settings e.g., acute, commissioning, community

Skills and Knowledge


  • Highly developed analytical skills, being able to interpret diverse and complex information spanning multiple organisations and use judgement to draw conclusions. Also, the ability to interpret, compare and present such information to different audiences.
  • Proven strong communication skills, credibility at senior level and with external stakeholders. Particularly in building and managing interpersonal and team relationships with strong and effective listening skills
  • Sound knowledge and practical experience of working with complex projects centered on data and/or clinical systems
  • Sound knowledge of performance management practices
  • Demonstrate political judgement and astuteness in understanding and working with complex policy and diverse interest groups
  • Knowledge and understanding of NHS and public sector organisational structures and roles
  • Highly developed leadership and Influencing skills with the ability to enthuse, motivate and involve individuals
  • Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships
  • Evidence of excellent, written, verbal and presentation communication skills, effectively relaying and receiving complex information.
  • Ability for frequent concentration for analysis, report writing, meetings etc. with frequent interruptions to deal with service issues
  • Strong numeric skills and accuracy
  • Keyboard skills, using Microsoft Excel, Work and PowerPoint to design, create and input to complex spreadsheets and reports
  • Problem solving skills and ability to work through to successful resolution with the ability to prioritise workload
  • Ability to effectively plan, prioritise, organise, monitor and control all activities within areas of responsibility to meet deadlines and operational requirements in most effective and best value way
  • Evidence of personal contribution as a strong team player, facilitating effective team working to deliver outcomes



  • Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours
  • Able to demonstrate excellence in Customer Service
  • Able to meet the required IT Skills for the post
  • Self-aware with understanding of own strengths, limitations and self impact on others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust


Harpenden Memorial Hospital



Any attachments will be accessible after you click to apply.


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