Job summary

If you are someone who is great with customers either on the phone or face to face, have high levels of compassion and care about the people you come into contact with and able to work well under pressure then we want to hear from you.

As a Controller you will be providing a vital service as a liaison between our ambulance control centre, our operational staff, patients and Health Care Professionals. You will be responsible for co-ordinating and allocating Patient and Logistics journeys throughout the night requiring a keen eye for detail as well as a proactive and forward thinking approach.

This is an exciting opportunity to join a knowledgeable team and we are looking for a motivated, logical thinking, caring, innovative and enthusiastic person to join us.

The hours for this are 1900 to 0700 on a 4 days on 4 days off basis; however the Epsom and St Helier University Hospitals NHS Trust PTS control room offers our patients a service 24 hours a day, therefore the hours worked may vary dependent on service need.

Please note that the service is due to relocate to a new site in Morden therefore the base for this position will change.

Main duties of the job

*** Please note that this vacancy non Agenda For Change***

Non-Emergency Patient Transport is a service made available for those who meet the eligibility criteria set by the Epsom and St Helier University Hospitals NHS Trust and transport commissioners. We provide a professional transport service to our service users living in and around Epsom, Carshalton and Surrey Downs outreaching as far as Croydon, West Byfleet, Crawley and Farnham. We also provide an effective and efficient Transport and Logistics service incorporating multiple aspects of Non-Patient Transport.

The post holder will work in a Control room providing planning and control services for non-emergency transfer of patients, ensuring coordinated delivery of Patient Transport Services takes place as per contractual agreements as well as liaising closely with external contacts which may include members of the public and /or Clinical departments at hospitals, GP surgeries, clinics day centres, nursing homes.The post holder will also be required to co-ordinate logistics transfers out of hours.

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Person Specification

Qualifications

Essential

• A good general level of education at GCSE level or equivalent and above.

Desirable

• Computing qualifications

Knowledge

Essential

• Geographical knowledge of the Surrey Downs Area

Desirable

• Knowledge of Cleric Logistics system

Experience

Essential

• Customer service experience
• Experience of working in a Transport environment
• Experience of using computer systems

Desirable

• PTS Experience
• Experience of working within an NHS environment

Skills

Essential

• Prioritises own workload
• Good communication skills
• Ability to maintain focus with conflicting demands on your time
• Ability to maintain accurate records with high attention to detail

Personal Attributes

Essential

• Well organised
• Able to communicate effectively with a wide range of stakeholders
• Flexible, responsive, positive approach
• Experience of working in highly pressured and time critical environments whilst remaining calm and effective.

Any attachments will be accessible after you click to apply.

343-4713883-FM-CA-Z-D