Job summary

Library Assistant Apprentice - Agenda for Change B2 with progression to B3 following successful completion of a Level 3 Business Administration Apprenticeship

Job summary

An exciting opportunity has arisen to recruit a highly motivated Library Assistant Apprentice to join the Trust Staff Library team. The Trust Staff Library team provides information and library services to all Trust staff and students.

You will develop new skills and knowledge whilst working with an established team gaining valuable work experience. As part of this role you will be enrolled into a Level 3 Business Administration Apprenticeship where you will receive off-the-job training for a minimum of 20% of the time you are paid to work for the duration of the programme which takes 15 months to complete.

As Library Assistant Apprentice, you will be the frontline support for the library circulation and enquiry service, assisting customers with a range of library and resource queries across different mediums, ensuring that high quality services are provided. You will be reliable and enthusiastic, self-motivated, comfortable working on your own and possess excellent customer care, administration and communication skills. A good level of general education, and the ability to prioritise and manage workload, meet tight deadlines and use your own initiative when working unsupervised are also key skills required within the role.

The position will be based at Queen Elizabeth Hospital, Gateshead.

Main duties of the job

The main duties of the role include ensuring the day-to-day administration of the library, processing inter-library loans and new stock, supporting the collection of statistical information, maintaining library systems and databases, creating and maintaining standard operating procedures, and supporting customers in the use of library resources.

About us

People love working at Gateshead.In the annual survey for NHS staff, we consistently rate highly as a place people would recommend others to work.In the most recent survey, 72% of our staff said they would recommend working at Gateshead. We aim to attract and retain a talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading

Person Specification

Experience

Essential

• Experience of delivering high quality, customer focused services, including dealing with queries and managing difficult customers
• Experience of positively managing own workload and contributing to team activities

Desirable

• Experience of working in an NHS or academic Library
• Experience of using IT and library systems i.e. Library Management Systems, library catalogues, online information systems and databases

Knowledge

Essential

• Experience and a high level of competence of IT skills, including use of software (Microsoft Office packages), internet applications and a range of information resources

Desirable

• Familiarity with current issues in health libraries and the role of libraries in the NHS

Any attachments will be accessible after you click to apply.

297-5279212