This job has expired

Site Service Manager

Manchester University NHS Foundation Trust
£50,952 to £57,349 a year per annum
Closing date
5 Jun 2023

View more

Other Health Profession
Band 8A
Contract Type
Full Time
The Head and Neck Clinical Service Unit (CSU) is looking to appoint a full-time Unit Manager to support the delivery of ENT, Oral Maxillofacial Surgery and Audiology clinical services.

Based at Manchester Royal Infirmary, the post-holder will be the site lead for head and neck services and instrumental in delivering highly credible, visible leadership for staff working at that site.

It is a key leadership role within the Clinical Service Unit and will work seamlessly with stakeholders across all relevant sites to deliver a unified approach to service delivery.

This is an exciting time for the service as we integrate our services within the Manchester University NHS Foundation Trust (MFT), to offer timely, consistent and standardised, high quality care for our patients.

As the head and neck headquarters is based at the Manchester Royal Infirmary, and with no fewer than six operating sites, the ability to travel frequently between locations is essential.

Main duties of the job

- Operational performance lead, monitoring and delivering key performance indicators. Attending KPI meetings as required.

- Develop and deliver service improvements and procedures e.g. activity, waiting list, policies etc.

- Introduce and put into practice new or revised policies in defined areas of responsibility, which may impact beyond the CSU.

- Provide information and reports as required from personally generated data.

- Provide general managerial advice and guidance throughout areas of responsibility.

- Utilise and promote the use of all relevant information in making operational decisions, and in the formulation and implementation of service plans.

- Analyse complex facts, considering a range of options (which may conflict) reporting to the Unit Director.- Decide how best to achieve expected results using significant discretion within defined parameters.

- Prioritise and plan an unpredictable workload with frequent interruptions, ensuring deadlines are met within agreed timescales, and where there is a frequent requirement for concentration.- Prepare business cases for service developments and new equipment.

- Participate in the On Call Rota.

- Responsible for the line management of Service and Operational Managers.

About us

MFT is England's largest NHS Trust with a turnover of �2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive our brand-new Electronic Patient Record system which we've launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Job description

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at

Were looking forward to hearing from you!

Person Specification



  • Graduate or clinical qualification relating to speciality.
  • Managerial qualification equivalent to post graduate diploma
  • Masters Degree or equivalent experience.


  • Prince 2



  • Knowledge of specific area acquired through a degree or equivalent experience or training.
  • Highly specialist knowledge of managing within a NHS/healthcare setting.
  • Highly detailed knowledge and experience of managing capacity, demand and activity
  • Knowledge of managing staff within a healthcare setting and experience of managing a Directorate.
  • Knowledge and experience of project/programme management.

Training and Experience


  • Experience of and demonstrable achievement in managing healthcare services.
  • Management of resources with a good track record with change management, efficiency savings and financial recovery plans.
  • Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
  • Experience of project management and imaginative planning.
  • Experience of managing a diverse team.
  • Measurable track record in involving and motivating staff to improve performance
  • Experience of successfully managing the implementation of change.
  • Evidence of professional leadership, leading to innovation in practice
  • Experience of identifying education and training needs of staff utilising.
  • Evidence of continuous professional development.
  • Experience in clinical audit/benchmarking
  • Experienced in complaints management.


  • Experience in workforce planning.
  • Experience in setting establishments and using workforce toolkits including dependency tools.
  • Experience in R& D.
  • Experience of modernising services without additional resources.

Skills and Abilities


  • Ability to present highly complex and emotive information clearly and openly with staff.
  • An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
  • Able to hold professionals and peers to account.
  • Good performance management skills combining clarity around expectations, direction and holding others to account.
  • Ability to analyse and interpret performance and financial information.
  • Excellent numerical and presentational skills.
  • Negotiating and influencing skills.
  • Ability to make calm rational decisions in the face of adversity.


  • An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
  • Strong analytical skills and ability to consider the wider picture.



  • Open minded, treats colleagues with dignity and respect.
  • Capacity to work with clinicians and staff at all levels.
  • Exemplary personal standards of conduct and behaviour.
  • Inspires others and leads by example



  • Mobility to travel across sites.
  • Can use constructive criticism and openly seeks to review and reflect on own style and presentation.
  • Resilient and self-motivated with drive and vision, a can do attitude and is able to work on own initiative and manage a range of priorities against competing agendas.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Manchester University NHS Foundation Trust


Manchester Royal Infirmary

Peter Mount Building


Any attachments will be accessible after you click to apply.


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