Workforce and Governance Manager

Swansea Bay University Health Board
£42,284 to £48,388 a year per annum
Closing date
4 Jun 2023

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Other Health Profession
Band 7
Contract Type
Full Time
Job summary

Responsible for providing support to develop and improve Digital Services' business, performance and governance management. Responsible for delivery in 2 main areas of business development of the Directorate:-o Development and implementation of effective workforce planning;o Ensuring the Directorate has appropriate business governance models in place that are operating effectively.Digital Services is a growing directorate and the Health Board is becoming increasingly reliant on Digital solutions to support its staff, patients and citizens to improve the health and wellbeing of our population. The Workforce and Governance Manager will play a key role in ensuring that the Digital Services Directorate recruits and retains the best people with the best skills and capabilities available to deliver and support effective Digital solutions.

The Directorate is focused on continuous improvement and the role will underpin this by providing the appropriate governance arrangements in place to manage risks, respond effectively to incidents and complaints as well as opportunities to further develop Digital Services' response to internal and external audits. Lessons learnt from these arrangements will be communicated and acted upon to improve the services provided by the Directorate.

This is a pivotal co-ordination and communication role to ensure consistency and high performance, along with being instrumental in supporting the staff, compliance and governance work of the Directorate.

Main duties of the job

The post holder will:
  • Communicate with senior managers both inside and outside of Digital Services as well as establish good relationships with external stakeholders including Universities and Colleges, Local Authorities, other Health Boards/Trusts and Digital Health and Care Wales (DHCW) using all mediums of communication.
  • Co-create and go on to manage the Directorate's Workforce Plan, regularly reviewing and improving it over time.
  • Manage the Directorate's Risk Register and supporting governance arrangements to ensure compliance and consistency.
  • Manage the Directorate's response to incidents and complaints to ensure compliance and consistency.
  • Manage the Directorate's Freedom of Information Act (FOIA) Request process to ensure that responses are appropriate and timely.
  • Manage the Directorate's governance arrangements for audit to ensure that internal and external audits are appropriately responded to, that recommendations are implemented in a timely manner and support service improvement.
  • Manage the Directorate's governance arrangement for policy management to ensure that all Digital Services policies are reviewed and updated in a timely manner in accordance with the Health Board's Policy on Policies.

There may be the potential to manage staff in the future.

About us

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Job description

Job responsibilities

Please view the job description and person specification which are available separately for your consideration

Person Specification

Qualifications / Knowledge


  • Educated to degree level or equivalent experience



  • Significant experience at a management level preferably within a large department.


  • Experience of designing and implementing electronic business workflows using software packages
  • Experience of strategic communications, e.g. social media for business purposes
  • Experience of using Datix / Once for Wales system

Qualifications / Knowledge


  • Extensive knowledge of business administration, e.g. audit, risk management, key performance indicators
  • Extensive knowledge of workforce planning and development


  • Knowledge of governance and its application within the digital arena



  • Experience of leading on workforce issues in a large department
  • Experience of leading on Risk and Governance issues in a large department
  • Experience of statistical compilation, presentation production and delivery
  • Co-ordination of staff to ensure consistent procedures
  • Evidence of report writing skills and presentation skills

Aptitudes and abilities


  • Ability to develop and maintain effective working relationships. Ability to lead by example and influence others
  • Ability to analyse complex information from various sources
  • Track record of problem solving in a project / business administration environment
  • Self motivated, dynamic and proactive
  • Ability to work in a busy, often stressful environment, and to deal with interruptions and changing priorities
  • Ability to uphold the values of the organisation
  • Ability to relate to staff of all disciplines and seniority
  • Ability to work as part of a team but also accepting responsibility and accountability for performance
  • Demonstrate tact, diplomacy and political awareness

Any attachments will be accessible after you click to apply.


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