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Operational Manager Gastroenterology & Endoscopy

Milton Keynes University Hospital NHS Foundation Trust
Milton Keynes
£50,952 to £57,349 a year Per annum
Closing date
1 Jun 2023

View more

Other Health Profession
Band 8A
Contract Type
Full Time
Job summary

We are seeking an experienced, motivated, and energetic Operational Manager to be part of Medicine Division supporting Gastroenterology and Endoscopy. This is an exciting time to join the team with several service improvements underway including a community diagnostic centre at Whitehouse Park.

If you are an established highly motivated and skilled service manager who can provide both operational management and strategic direction alongside the Clinical Director and CSU Matron, we would like to hear from you. A proven ability to engage with both clinical and managerial teams is essential, as is the ability to deliver high performing services within budget as part of continuing improvement and savings plans.

The ideal candidate will have a proven track record in service development together with being able to lead and manage a team. Interpersonal skills of HR, finance and strategic planning will be essential.

If you wish to speak with or arrange an informal visit - please contact Katherine Denning, Deputy Associate Director of Operations for Medicine at or Amanda Godden, ADO Personal Assistant at or 01908 996212

Main duties of the job

The Operational manager will work as part of the CSU, alongside the CSU Lead, Clinical Leads and Nursing leads for the Specialties to deliver high quality, efficient and effective services.

Support the development and delivery of service strategy, together with ensuring appropriate risk management processes are in place to deliver a safe, high quality, financially efficient patient centred service

Provide cross-trust liaison, ongoing support and managerial direction to staff in response to internal and external pressures that may affect throughput/ flow of patients

Support the CSU Lead and Clinical Leads in delivering key performance targets, in line with local and national arrangements.

Provide operational leadership and work as part of the operational team to cross cover where required.

About us

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
  • Free on-site parking
  • Free tea and coffee
  • Great flexible workingopportunities
  • Discounted gym membership
  • Lease car scheme
  • Generous annual leave and pension scheme
  • On site nursery (chargeable)
  • Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Job description

Job responsibilities

  • Highly visible individual; key in ensuring the safe, effective and efficient utilisation of resources within the division
  • Build strong and abiding working relationships with the CSU team, across the multidisciplinary team. This would also include established, mature outward facing relations across the organisation and with key external agencies/ organisations outside of MKUH
  • Facilitate and coordinate performance and service improvement policies and actions and implement them as agreed by the CSU team
  • Work across the CSU and the organisation to create, agree and implement pathways of care to improve patient flow while maintaining good patient experience
  • Work with other staff across the organisation to support and enhance the delivery of services for patients within the CSU
  • Work with key external stakeholders such as commissioners and community services, to contribute towards provision of a seamless and high quality service
  • Ensure Trust wide policies are adhered to as well as updated and ratified where necessary and that staff have access/ updates to these Leadership.
  • Ensure all national targets are met including Clinical Quality indicators
  • Work with colleagues in the Information and performance improvement teams to ensure that the systems and processes in place are working effectively and in a timely manner.

Please refer to the job description for further details.

Person Specification

Qualifications and knowledge


  • Masters or equivalent level qualification in management and /or demonstrable training and experience in health service.
  • Practical and theoretical knowledge of - Financial management, HR Management, performance management including urgent and emergency care national standards, Business and contingency planning, project management including large-scale change-management
  • Knowledge of the key drivers and political environment which the NHS operates and is conversant with the relevant national policies
  • Understand the changing NHS environment and the impact this has on the delivery of services
  • Experience of delivering strategic and business planning projects/ services



  • Significant and substantial senior management experience with a proportion of this gained in an emergency care environment.
  • Experience of managing processes that facilitate acquisition of access targets
  • Proven track record of achieving the following: 1.Health care targets 2.Partnership working - internal to organisation and externally including management of challenging stakeholder relationships 3.Proactive performance management, with sustainable, successful outcomes 4.Delivering challenging objectives within deadlines
  • Experience of working with multidisciplinary teams
  • Experience of successful business and contingency planning in conjunction with continual service development
  • Managing a budget



  • Credible manager who is able to build excellent relationships with senior clinical and managerial teams, to deliver the key service indicators and change programmes
  • Able to work constructively and collaboratively with both internal and external partners to deliver successful outcomes
  • Ability to inspire and motivate self and other staff
  • Negotiation skills - with all levels of the organisation and with external partners
  • Ability to handle sensitive situations in a professional manner
  • Ability to challenge stakeholders in a professional and amenable manner
  • Problem solving in highly complex and often stressful environments
  • Ability to use conflict and difficult situations to the advantage of the Internal Medicine
  • Personal resilience and confidence
  • Excellent verbal and written communication skills with a wide range of audiences
  • Chairing meetings and leading projects
  • Able to clarify key points from a diverse and complex set of information
  • Able to move easily between operational, tactical and strategic issues in understanding the key issues quickly and able to resolve these issues in a timely way
  • Possess intermediate to expert IT skills including Word, Excel, Powerpoint etc

Personal and people development


  • Professional and polite manner.
  • Caring, empathetic nature
  • Professional appearance
  • Willingness to develop oneself.
  • Skills in teaching/training
  • Leadership skills and ability to work as a part of a team
  • Experience in driving through development/educational programmes to improve the services



  • Communicate in a concise manner that enables the recipient to understand requests and expectations
  • Good organisational skills
  • Ability to learn and develop new skills.
  • Team player

Specific requirements


  • Able to perform the duties of the post with reasonable aids and adaptations
  • Capable of working with a high degree of autonomy where required
  • Proactive approach to quality control and service improvements

Any attachments will be accessible after you click to apply.


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