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Diagnostic Failsafe Officer - Glaucoma & Medical Retina

Moorfields Eye Hospital NHS Foundation Trust
£34,089 to £41,498 a year incl. HCAS
Closing date
1 Jun 2023

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Other Health Profession
Band 5
Contract Type
Full Time
Job summary

The Diagnostic Failsafe Officer is responsible for ensuring that all patients that have been seen in diagnostic clinics for the Glaucoma or Medical Retina Services at City Road & Hoxton are reviewed and actioned within the service specific timeframes. This will involve using available reporting and tools to ensure patients clinical reviews are appropriately allocated and patients are not missed.

The Failsafe Officer will need to work with all internal stakeholders to make them aware that the service specific SOPs are followed, and train staff as and when needed.

The successful candidate will support operational teams if needed to support efficient running of diagnostic pathways.


This post will be subject to a probationary period of 6 months.

During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed.The probationary period may be extended or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy. For the duration of the probation period, the notice period will be in line with contractual obligations on either side.

Main duties of the job

The Failsafe Officer will need to ensure that all health professionals and stakeholdersassociated with the service are aware of their failsafe responsibilities, and will be required tohighlight any areas of concern to the relevant Service Manager.

In conjunction with the Glaucoma and Medical Retinaservice, the post holder will ensure that the virtuis continuouslydeveloped and delivered in accordance with requirements outlined by the NationalScreening Committee (NSC) to the population of people with diabetes in and aroundLondon. The post holder will have in-depth knowledge of service management within diabeticretinal screening, assisting the Screening Lead in matters relating to the0 delivery and qualityassurance of the service.

About us

1.To comply at all times with the requirements of the Health & Safety regulations under the Health & Safety at Work Act (1974) and to take responsibility for the health and safety and welfare of others in the working environment ensuring that agreed safety procedures are carried out to maintain a safe environment.2. To comply at all times with the Trusts Data Security Policy. Also to respect confidentiality of information about staff, patients and health service business and in particular the confidentiality of electronically stored personal data in line with the Data Protection Act.3. Disclosure Barring (DBS) (formerly CRB) checks are now a mandatory part of the NHS Recruitment process for staff, which, in the course of their normal duties have access to patients. Moorfields Eye Hospital NHS Foundation Trust aims to promote equality of opportunity for all with the right mix of talent, skills and potential. Criminal records will be taken into account for recruitment purposes only when the conviction is relevant. Having an unspent conviction will not necessarily bar you from employment. This will depend on the circumstances and background to the offence and the position you have applied for. Moorfields Eye Hospital is exempt under the Rehabilitation of Offenders Act.

Job description

Job responsibilities

  • Ensure have excellent knowledge of various virtual pathways for both Glaucoma and Medical Retina
  • Awareness of potential obstacles to virtual reviews/appointments including IT, software packages, duplicate records, uploading delays.
  • Use of failsafe and exception reports reporting tools, including Magic XPA, to ensure patients are safely processed through diagnostic pathway.
  • Provide RCAs for service managers in case of incidents and complaints.
  • Weekly failsafe reports to Service Directors and Operational Leads.
  • Prepare and present to relevant service level meetings.
  • Regular meetings with admin teams to make them aware of potential KPI breaches and support with implementing processes that prevent delays.
  • Flag reviews that are missed and monitor if patient letters have not been sent to patients within agreed timeframes.
  • Create and share training and documentation for successful management of virtual tabs on OpenEyes.
  • Monitor the virtual tabs for incorrect site referral and let relevant teams know.
  • Support teams with clinical/nonclinical audits.
  • Chase missed referrals/diagnostic tests/admissions/lasers that will have an impact on RTT performance.
  • Work with current failsafe staff and support Service Managements with service improvement projects
  • Support teams with operational admin support as and when required.
  • Work independently using initiative.
  • Adhoc project support as and when needed

Person Specification



  • Degree level education or equivalent experience


  • Evidence of CPD



  • Substantial experience of senior administration
  • Experience of working in NHS
  • Proven experience of setting up and maintaining office procedures and systems


  • Knowledge of diagnostic pathways within Ophthalmology



  • Understanding of ophthalmology pathways and common issues
  • In depth understanding of importance of failsafing using available reporting tools
  • Demonstrable experience of advanced level skills in IT packages including Word, PowerPoint, Excel, Outlook



  • Excellent organisational and administrative skills with the ability to manage/co-ordinate projects
  • Ability to work without close supervision and be able to prioritise own workload against competing priorities
  • Ability to work successfully across professional organisations and with a multitude of stakeholders
  • Ability to analyse data and generate reports
  • Well-developed facilitating and influencing skills
  • Excellent verbal and communication skills
  • Ability to maintain effectiveness under pressure
  • Ability to create and maintain training documentation and monitor processing

Personal Qualities


  • Flexible and able to adapt to constantly changing situations and environments and using a variety of approaches to secure support for ideas, strategies and values
  • Meticulous attention to detail
  • Ability to use own initiative
  • Proactive, positive and enthusiastic attitude

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