Governance Officer

Kent & Medway NHS & Social Care Partnership Trust
West Kent area (TBC Maidstone or Tunbridge Wells)
£28,407 to £34,581 a year per annum
Closing date
7 Jun 2023

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Other Health Profession
Band 5
Contract Type
Full Time
This is an exciting new post working in the west Kent directorate of KMPT.

While the base postcode has been provisionally listed as - ME18 9PD this is somewhat flexible to the West Kent area ( Maidstone or Tunbridge Wells), with hybrid working as standard for this post.

The Governance Officer will work to support the Governance Lead to develop and implement quality governance processes within the Directorate to ensure that there is a comprehensive framework to continuously monitor and improve the quality of care provided.

They will ensure that there are Directorate systems fit for purpose in place to provide leadership in relation to the facilitation and management of incident reporting, complaints and serious incidents. They will provide project support and facilitation to a wide range of quality improvement projects. They will provide comprehensive support to the Directorate wide meeting as appropriate.

Main duties of the job

The post holder will work under the direction of the Governance Lead to ensure that the Directorate has a comprehensive framework to continuously monitor and improve the quality of care provided.

They will provide administration support to the development and review of current quality data metrics and implementation of a revised strategy, that allows analysis and the holding of strategic overview, with mechanisms in place for understanding the detail at pace.

They will be responsible for maintaining and ensuring that there are fit for purpose systems to ensure that there is facilitation and management of incident reporting, complaints and serious incidents ensuring that digital solutions are maximised. They will ensure that there is an evidenced system for daily oversight of all incidents that are submitted to the Directorate.

They will provide leadership in disseminating and working with teams to ensure that there is evidence of lessons learnt from incidents, complaints and feedback embedded within future practice.

They will be responsible for gathering CQC evidence and identifying gaps in a timely fashion and provide support to teams as required.

They will work closely with central support services including patient safety to ensure that lines of communication are clear and to prevent duplication.

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Job description

Job responsibilities


The role that Governance Officer performs is a crucial role to the success of the Trust. The post holder will ensure that the following fundamental and underlying activities are achieved:

Quality and Governance
  • Provide administration support to the development and review of current quality data metrics and implementation of a revised strategy.
  • Coordinate the agenda setting for the Operational Quality Committee and Serious Incident Panel.
  • To provide data pertaining to Quality maximising digital solutions.
  • To support Governance Lead in keeping up to date and monitoring the Directorate risk register, CQC improvement work evidence and other systems as required by the Directorate.
  • To participate when required in the processes of setting clinical standards and establishing appropriate monitoring mechanisms.
  • To design and manage electronic spread sheets maximising digital solutions / databases as part of quality improvement projects and to carry out appropriate data analysis of Serious Incidents and present appropriate graphical representation of audit / project results.

Complaints and Serious Incidents
  • Be a member of the Directorate meetings as appropriate, implement a monitoring system of progress and implementation of any SI/Complaint recommendations.
  • Monitor Serious Incidents and Complaints against targets, quality control investigation reports before they go to the Directorate meetings, and provide feedback reports to the committees.
  • To identify learning needs and themes from SI and Complaint recommendations and ensuring their integration into clinical pathway learning and development objectives.
  • Maintain the information on the DATIX system for individual Serious Incidents and ensure that there is a process for anonymising all incidents synopses.
  • To have daily oversight of all Directorate Incidents, complaints and compliments and ensure appropriate systems are implemented and maintained.

Training and Education
  • To deliver training and education on all aspects of clinical governance to Directorate teams as required by the Directorate, and to evaluate the effectiveness of such training.
  • To use learning from Serious Incidents and audits to highlight training needs to the Training & Education Department.

  • Maintain personal and professional development to meet the changing needs of the job, participate in appropriate education and training activities.
  • Undertake any other duties required following discussion and agreement with the Service Director.
  • Work in partnership with the Quality Assurance Director to aid quality improvement across service provision.

Please see Job description for full details.

Person Specification

person specifications


  • Educated to degree level or equivalent.
  • Experience of clinical audit and/or related quality improvement work.
  • Experience of constructing and manage databases/spreadsheets for projects. Good analytical skills and able to justify choice of methodology and summarise and interpret results.
  • Experience of establishing and maintaining administrative systems and processes.
  • Evidence of project and management experience and managing multiple projects simultaneously.
  • Broad understanding of healthcare provision together with an awareness and appreciation of current NHS policy and priorities, particularly in relation to mental health.
  • Some knowledge of standard setting, clinical audit and quality improvement methodologies. Knowledge of structures, concepts and processes of Clinical Governance.
  • Able to work effectively across organisational boundaries.
  • High levels of organisational skills to schedule multiple projects simultaneously and prioritise own workload. deadlines and Directorate requirements.
  • High level of expertise in numerical, analytical and data management skills. Able to interpret data and synthesize information from a range of sources.
  • Good verbal and written communication skills, including report writing and presentation skills.
  • Desire to demonstrate compassionate and inclusive practices
  • Ability to support and work collaboratively with others.
  • Able to express complex issues, both verbally and in writing for a range of audiences
  • Able to influence, persuade and negotiate to some degree.


  • Evidence of on-going professional development.
  • Experience or use of incident record systems such as Datix / InPhase
  • Experience working in health care setting
  • Able to present reports / data
  • Knowledge of complaints processes incident management non-clinical risk work

Person specification


  • Evidence of on-going professional development.


  • Educated to degree level or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust


West Kent area (TBC Maidstone or Tunbridge Wells)


West Kent area (TBC Maidstone or Tunbridge Wells)

ME16 9PH

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