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Clinical Change Manager

Greater Manchester Mental Health NHS Foundation Trust
£41,659 to £47,672 a year per annum pro rata
Closing date
10 Jun 2023

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Other Health Profession
Band 7
Full Time
Are you passionate about improving clinical services?

Are you curious about how digital technology can improve care?

Do you enjoy supporting others through change?

Would you want the opportunity to be involved in shaping the future of healthcare through innovation?

Then this is the job for you!

GMMH Information, Management and Technology (IM& T) department is looking for an enthusiastic clinical change manager to join IM& T's digital project management team.

The IM& T digital project management team deliver a wide range of projects throughout GMMH's services. From the transformation of medicines management processes, to innovation projects, such as pilots for digital physical observation recording and validating whether augmented reality can improve response times for care.

As a core part of the project team, you will work alongside project managers to engage stakeholders, supporting them through change and embracing new ways of working. Additionally, you will use your clinical knowledge and experience to ensure that projects are clinically led from the start. You will hold a focus on delivering benefits for service users, carers, staff and our wider communities.

Main duties of the job

Day to day the candidate will:

Work on the projects assign to you by
  • Engaging and supporting stakeholders
  • Producing, leading and supporting communication plans
  • Develop measurement plans and gathering feedback to evaluate the effectiveness of a projects/pilots
  • Support with learning lessons from projects
  • Apply a continuous improvement approach to everything you do
  • Work alongside project managers to develop, design and test technology as required
  • Work with project managers to identify the intended change, manage unintended or unplanned outcomes of the change
  • Create change management plans and activities to support changes
  • Identify any resource to support the changes

  • Join a dynamic team and provide a crucial role in improving services
  • Learn and develop new and existing skills
  • Get involved in wider strategic objectives that you are interested in
  • Work within a professional, dedicated, and passionate team who are dedicated to improving digital services for our users at GMMH and wider
  • Work collaboratively with technical teams to innovate and improve clinical applications delivered to GMMH.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Staff benefits
  • Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme

Job description

Job responsibilities

See Job Description for full details.

Summary of main responsibilities:
  • To be a pro-active member of the Information Management & Technology (IM& T) department, contributing ideas and suggestions for improvement.
  • Effectively managing the change process within projects, for the IM& T department, from initiation to go live on a number of allocated projects.
  • Facilitating the smooth adoption to new technologies into clinical settings.
  • Ensuring that there are effective communications with all stakeholders and that any clinical views or concerns are fully understood and addressed effectively.
  • Working within the principles of a PRINCE2 environment.
  • Influencing the care of Service Users and Carers, improving efficiencies and reducing costs by ensuring that benefits associated with projects are fully realised.
  • Providing support to junior members of the PMO.
  • Being central to the continual development of the PMO and its functionality.
  • To act as a conduit between the IM& T and clinical services.
  • To be visible, available and supportive to clinical colleagues and all stakeholders
  • To represent the IM& T at relevant internal and external events as required.
  • To work in collaboration with project managers and others who are leading on projects

Staff benefits
  • Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts

Person Specification

Education / Qualifications


  • Educated to degree level or equivalent experience.
  • Registered Nurse or Allied Health Professional
  • Evidence of commitment to life long continual development


  • Health technology related qualification
  • Project Management / Change Management / Quality Improvement qualification
  • Recognised management /leadership qualification.



  • Experience of delivering digital projects or clinical change/quality improvement within mental health services
  • Experience of leading or supporting on projects involving stakeholders from a number of different disciplines, in order to improve the quality of care
  • Proven ability of delivering clinical changes.
  • Previous experience of project management or quality improvement within a clinical area.
  • Experience of working with complex information and using persuasive and effective negotiating skills in connection with information
  • Experience of managing complex change in clinical surroundings and achieving expected benefits.
  • Extensive experience in the planning and delivery of significant organisational/clinical change
  • Extensive experience of process mapping and service redesign
  • Experience of group facilitation.
  • Experience of acting as a role model for others in embracing change and driving improvements in care


  • Experience of working on digital project implementations
  • Experience of using key health technologies, such as Electronic Patient Records
  • Experience of representing your department/service/area of expertise
  • Experience of managing projects using recognised project management methodologies
  • Experience of managing change using recognised change management methodologies



  • To have appreciation of best practice techniques for the delivery of clinical change.
  • Sound understanding and knowledge of change management concepts such as process mapping, process redesign, stakeholder expectation management.
  • Understanding of the current NHS mental health strategies and action plans.
  • Knowledge of the use of clinical systems in practice.
  • Understanding of how mental health services operate.


  • Understanding of the current NHS mental health challenges
  • Knowledge of GMMH project management and staff management policies and procedures.
  • To have knowledge of NHS Data and Digital Technology standards and strategies (What Good Looks Like, Data Saves Lives, The Digital Health and Care Plan).

Skills and Abilities


  • Excellent verbal and written skills (with the ability to train and deliver presentations, and the ability to write clear, concise reports).Ability to provide and receive highly complex, sensitive or contentious information and to present this information to multi-disciplinary groups.
  • Ability to communicate to a wide range of Stakeholders at all levels, including external organisations
  • Good organisation skills, with the ability to work under pressure and to deadlines
  • Proven ability to manage change with multi-faceted teams.
  • Excellent communication skills.
  • Excellent negotiation and influencing skills.
  • Excellent change management skills. With clear understanding of appropriate techniques.
  • Ability to produce and present clear and concise reports
  • Ability to readily identify embrace and deliver change in highly contentious or sensitive environments.
  • Ability to be able to change focus quickly in response to changing demands.
  • Ability to maintain focus and deliver successfully in light of continual interruptions.
  • Ability to develop good working relationships with staff of all disciplines and at all levels.
  • Using initiative, prioritising workload and managing competing demands
  • Ability to solve complex problems and take appropriate actions
  • Ability to analyse data and use results to make recommendations and influence decisions


  • Demonstrable leadership skills

Qualities and Attributes


  • Self-confident and motivated individual, with the ability to enthuse and motivate others to succeed.
  • Team player, open and honest.
  • Self-reliant and able to deal with a high degree of ambiguity.
  • Capacity and ability to operate and think laterally.
  • Flexible and adaptable attitude to working.
  • Resilient and persuasive.
  • Ability to work under pressure to tight deadlines and prioritise conflicting tasks.
  • Ability to learn and apply new skills to different subject areas
  • Ability to work effectively within a team or under own initiative
  • Positive attitude towards learning and development, demonstrated by a record of CPD (Continued Professional Development).


  • Any attachments will be accessible after you click to apply.


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