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Service Communications Officer-Children & Young People’s Mental Health

Humber Teaching NHS Foundation Trust
£28,407 to £34,581 a year p/a
Closing date
1 Jun 2023

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Job summary

  • An excellent opportunity for a skilled communicator with an interest or experience in children and young people's emotional wellbeing and mental health
  • Develop your skills in an award-winning NHS Trust with a reputation for high quality delivery & service.
  • A mix of remote and office working including time in children's and young people mental health services and at Trust Headquarters, Willerby.

The communications team is responsible for internal and external communications including supporting our services to raise awareness of what they do and the support they offer.

Our Mental Health Support Teams provide early intervention mental health support for children and young people aged 5-18 within schools and colleges.

This role will create and deliver service marketing and communications plans for campaigns and projects for both internal and external audiences. This is a busy role where you will be expected to have a hands-on approach. You will need to be able manage multiple priorities and work well independently.

The right person for this role will be a confident communicator with excellent writing skills who can manage multiple projects and deadlines effectively. Your excellent interpersonal skills will help you develop good relationships with internal and external stakeholders help you to influence others effectively to meet objectives.

This is a fixed term role in a supportive and creative team who will help you develop your skills in an NHS environment.

Main duties of the job

  • Work with the Head of Marketing & Communications and the Service Manager to develop service communications plan including measures for success.
  • Work closely with service lead and teams to commission, develop and edit content for communications channels including the website, social media and newsletters.
  • Develop, deliver and evaluate communications projects
  • Interview Trust and school staff and young people, and develop case studies, news stories and social media content.
  • Plan, schedule and deliver content and campaigns for service social media accounts, ensuring regular content and consistent messaging.
  • Work alongside co-production and engagement champions to develop content for key audiences.
  • Attend and support service events to create content for communication channels
  • Oversee and maintain service website including reviewing analytics to continually improve and review site performance.
  • Develop a forward-planning mechanism to identify and prepare proactive stories for both the media and the Trust's internal communications channels, writing clear, creative and effective copy.
  • Proof-read and copy-edit publications and reports
  • Support the management and development of the Trust's brand and corporate identity across internal and external communications channels; undertake/commission design work to deliver visual collateral to help communicate with and engage staff, patients and stakeholders.
  • Provide communications advice and support to service team.

About us

We are anaward winning and CQC rated good, health and social care Trust that delivers care to communities in Hull, East Yorkshire, Scarborough and Ryedale & Whitby. We deliver safe, effective and integrated health services that improve the physical, mental and social health and wellbeing of patients and service users.

To find out about our wide range of services including mental health, learning disabilities, children and young people service, Forensic, Community and Primary Care visit our website

You'll join our team of over 3600 colleagues that work together across our wide geography and specialties to change lives daily. We're extremely proud of our Trust community, knowing you can expect to receive a warm welcome and all the support you'll need from your new team to get you started.

We are committed to staff development to ensure the delivery of high quality, person-centred and compassionate care to patients. We value our staff and invest in them, ensuring they have the right skills and competencies to deliver outstanding care.

Job description

Job responsibilities

For further information with regard to this vacancy please see attached Job Description and Person Specification

Person Specification

Qualifications & Knowledge


  • Educated to degree-level or demonstrable equivalent experience.
  • Evidence of continuous professional development


  • Professional or postgraduate qualification in public relations/communications/marketing
  • Qualifications or training in web development or graphic design .



  • Previous experience working in a communications or public relations role
  • Ability to manage competing priorities and pressures for self and others in a challenging environment
  • Experience of developing and delivering comprehensive approaches to staff communication across a complex organisation
  • Experience of liaising with people at all levels


  • Experience of working for a large complex public sector organisation (either in house or as contracted support)
  • Good understanding of key issues facing the NHS

Skills and Competencies


  • Up to date knowledge of internal communication techniques and approaches
  • Creative and innovative - developing novel solutions to problems and issues
  • High level of personal motivation and resilience
  • Commitment to own personal development
  • Evidence of organisational and administrative skills
  • Excellent oral and written communication skills


  • Photography skills
  • High level of skill in using web-based communications, including content management systems, social media, blogs and news/emerging technologies

Any attachments will be accessible after you click to apply.


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