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Administration and Capacity Manager

University Hospitals Dorset NHS Foundation Trust
£28,407 to £34,581 a year pa
Closing date
1 Jun 2023

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Other Health Profession
Band 5
Full Time
Job summary

An exciting management opportunity has arisen to join the busy management team for the Head and Neck Directorate within the Surgical Care Group on the Poole site.

This is a busy and varied role, and you will need to be able to manage multiple priorities, work under pressure and support your team at all times. You will also need to be exceptionally well organised to meet weekly and monthly deadlines, work using your own initiative, take responsibility, and be able to cope with ever changing priorities and demands.

The post holder will be required to lead on administration for the ENT and OMF services and manage a team of approximately 20 clerical and secretarial staff, developing administrative systems and processes in line with agreed standards, and in collaboration with the Head and Neck senior management team.

The successful candidate will have strong leadership skills, experience of staff appraisals and recruitment processes, understanding of secretarial roles, ability to maintain a calm and supportive manner at all times whilst working under pressure, and be able to seek solutions and resolve enquiries using their own gathered information and initiative. They will have a broad knowledge base of various IT systems used within the NHS and will be experienced in the use of all Microsoft Office products, with a high level of IT literacy and written communication skills.

Main duties of the job

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.

Job description

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person Specification



  • Management/Leadership qualification to degree level or equivalent knowledge and experience of administrative duties in an NHS environment.


  • Expertise acquired through training and relevant experience in implementing administrative and organisational policies and procedures.



  • Significant administration and clerical experience
  • Demonstrable experience in management of staff


  • Demonstrable NHS administrative experience
  • Demonstrable NHS PA/secretarial experience

Personal Attributes


  • Able to consistently prioritise and work to deadlines

Any attachments will be accessible after you click to apply.


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